VoIP Phone Service Vs Regular Phone Service

As a technology, Voice over Internet Protocol (VoIP) has been there for quite some time and telecom services across the globe have reaped the benefits of such tech. VoIP’s biggest impact can be seen on call rates that have drastically reduced around the globe and individuals and corporations are enjoying these benefits. Such benefits have enabled both service providers and businesses to go for VoIP. However, companies that are still not sure about whether they should go for VoIP phone service or regular phone service should perform a comparative analysis of which one is better– VoIP phone or regular phone. 

Here’s a clear distinction between the value addition of regular phone service and a VoIP solution, but one should understand how both the services work. 

How does a Regular Phone system work? 

Traditional voice calls travel over physical phone networks that run on copper lines on the Public Switched Telephone Network (PSTN), which utilises circuit switching technology to put them to work. Whenever a call is made through a landline, circuits open from the caller’s side to the other person. The entire circuit must remain open for the whole duration of the call. And keeping the circuits open is precisely the reason for long-distance calls being expensive. The greater the distance a call travels, the more circuits must be kept free and no other call can travel the same route. However, conventional phone network doesn’t require any power or the internet. And this is an invaluable benefit during a disaster or emergency. 

How does VoIP Phone System Work? 

On the other hand, VoIP phone service routes voice calls through data networks or internal enterprise Local Area Networks (LAN). VoIP uses packet switching technology to get the job done. VoIP converts voice into data packets and these packets are sent to their destination. The packets may take different routes to get there and once received on the other end, the receiving system assembles them in the right order and converts them into sound. VoIP phone system, also called cloud-based phone system relies on the internet for its functionality and therefore, constant power and a high-speed Internet connection is needed.   

Major Differences Between Regular and VoIP Phone Systems 

To better understand the difference between the quality and benefits of two, one should focus on the merits of two and decide for themselves. Here’s a clear distinction between regular and VoIP business phone solutions. 

Merits of VoIP Phone Systems 

  • VoIP phones, when integrated into cloud telephony, offer many features such as caller ID, speed dialling, call forwarding, call conferencing, call parking, auto-attendant etc. 
  • VoIP calls are digitally encrypted and way more secure in comparison with regular phone calls 
  • Extremely low call costs as VoIP uses the internet as a standard medium for facilitating calls 
  • Extremely beneficial for remote working 
  • Easy and quick setup as the service provider takes care of the installation and overall quality of the service 
  • VoIP can be used as a tool to expand a business’s presence over a large geographical area as it works perfectly fine regardless of users’ location 
  • VoIP supports softphone feature where a virtual number can be allotted to employees and they can use it from any phone 
  • VoIP phone solutions are quite flexible and scalable and regardless of the size of a business, they can scale it up and/or down as per their needs 

Merits of Regular Phone Systems 

  • The connectivity in longdistance calls with regular phone systems is sure-shot as it uses physical phone lines for making and managing calls and it doesn’t require internet for making calls as well. 

As you can see, modern hosted VoIP solutions have come a long way in terms of providing better call quality, connectivity and above all a range of features that are essentially required for smooth functioning of a business. VoIP represents a new architecture for making and managing phone calls. This new tech has combined the two services that were once independent of each other. Similarly, businesses can also combine features and operations such as voice, email, faxing and more in integrated technology to enable greater team collaboration. In addition, VoIP is also ideal for remote working settings where employees are spread across a wide geographical area. 

When talking about small business phone systems in AustraliaGenesysTel is one of the leading business communication services providers in Australia. The company offers tailor-made solutions for unique business requirements along with a fair possibility of scaling those up and/or down as per the dynamic business needs. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience in facilitating smart business communications.

Cut off Your Phone Bills with VoIP Phone System

Remote working has induced many trends that have also increasingly made businesses more cautious about their investment and expenses. Such an approach has pushed them to reduce their reliance on traditional services and systems and opt for more convenient and sustainable solutions. This is also the case with in-house communication systems. On the one hand, where large businesses could set up a dedicated business phone system, small enterprises couldn’t afford to do that as they usually do not have the necessary infrastructure and funds.   

However, things are different now, as cloud-based business phone systems are readily available for deployment. Cloud-based phone systems work on Voice over Internet Protocol (VoIP) and function on a pay-as-you-go model.   

What is a VoIP Business Phone System?  

VoIP is the best innovation of the decade as it converts traditional analogue signals into digital ones, making it quite affordable compared to traditional phone service. Such innovation has made phone calls way cheaper across the globe. And VoIP is certainly most profitable for businesses due to being easily available and cheap. This is especially true for businesses where communication is a major part of their day-to-day operations and their sales rely on it.  

VoIP has made communication cheaper and quite convenient, as businesses do not need bulky communication equipment anymore. This VoIP phone system easily integrates with existing computer systems and smartphones, making it a hassle-free, user-friendly phone system for your business.  

Businesses can choose from the primary and secondary types of VoIP systems. Primary VoIP is a direct VoIP that establishes a connection between two systems, quite similar to Skype or WhatsApp. This is a good way to facilitate international calls at cheaper rates. On the other hand, secondary VoIP is an integrated option that works seamlessly with Cloud-based VoIP services. This allows for making VoIP calls through a cell phone with a whole range of features such as call parking, call forwarding, call conferencing, auto-attendant, call waiting, etc. Such features are specifically suitable for businesses that rely heavily on communication for their everyday operations, helping them stay connected with their employees and customers alike. 

voip Tips

Cost-effectiveness of VoIP  

1.  VoIP works with Cloud-based Phone Systems  

Cloud-based phone systems are already cost-effective as they work on a subscription-based model. Since they use VoIP as their main channel for making calls, they become extremely cost-effective. In addition, VoIP is also reliable due to its easy integration with a range of systems and equipment. Therefore, there is no need to set up a bulky traditional set of equipment. Traditional equipment also requires a lot of investment for maintenance and upgrades. VoIP-based phone system saves huge costs here.  

2. Unlimited Calls  

Since VoIP is cloud-based and technologically advanced than the traditional phone service, it offers unlimited national and international calls at minimal charges. VoIP phone is more secure than traditional phone calls, thanks to data encryption and other added security measures. Similarly, on the other hand, traditional calls have different call rates for international calls with additional roaming charges. This is not the case with VoIP. It does not require on-premises set up for making and managing calls; therefore, it saves a lot of money on that front too.  

3. Flexible and User-friendly  

VoIP is secure and can be ported to any system that can be used with cloud-based phone systems. The beauty of integrated VoIP is that it can be easily transferred to any phone without even switching the number, thanks to its virtual nature. It is also a great plus for remote working employees who might be at any location and by any means, they do not get disconnected from their clients; thus, be at their productive best. This may seem like a neutral factor when considering the cost-saving aspect but the benefit of such small but important feature can be seen in the long run.  

Despite multiple benefits provided by Cloud-based VoIP phones, there are still ways to push business towards the road of excessive expenditure. Hence, businesses have to be quite careful when opting for VoIP phone services. However, a capable VoIP service provider like GenesysTel will significantly help you cut off your business phone bills.   

When talking about small business VoIP providers in AustraliaGenesysTel is one of Australia’s leading effective and scalable business communication services providers. The company offers tailor-made solutions for unique business requirements and a fair possibility of scaling those up and/or down as per the dynamic business needs. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience in facilitating smart business communications with state-of-the-art technologies and equipment that carry the potential to make remote working fun and extremely productive. 


Remote Working Solutions through Cloud Telephony System

Remote working is new-normal today. Regardless of the industry you belong to or the size of your business, there is a high probability that you might be already benefiting from some cloud communications services in one way or the other. Considering today’s socio-economic landscape, your employees might be working from different locations and you use a team messaging app that helps them collaborate easily and inexpensively from anywhere; Or maybe you already use video conferencing to stay connected.

These are all examples of cloud facilitated communication systems that work on different platforms. One similar service that helps businesses by facilitating seamless communication between their employees and clients alike is a cloud telephony system aka hosted cloud telephony.

Here’s how cloud telephony system is key to a successful remote working setting. Let us discuss the challenges of remote working and how cloud telephony can be an effective solution:

Challenge 1

Handling Multiple Business Calls


Maintaining Professional Network
By using the virtual phone numbers provided by the hosted telephony service provider, your business calls can be diverted to the designated individuals’ personal number. Virtual numbers or virtual phones are one of the standard features provided in monthly charged business phone systems that can be connected to multiple phone systems. Calls from specific customers/clients can also be transferred to experts who can promptly resolve issues. The system also has features such as call parking and auto-attendant that can barely miss any calls throughout the day.

In addition, businesses can opt for more features as their needs grow only by slightly increasing their expenditure because of the pay-as-you-go nature of the cloud telephony system. Such a simple but adaptive approach strengthens the overall internal and external network and enables hassle-free communication with clients and employees. Also, businesses can easily run optimised campaigns and track every date in real-time with access to call recordings, sticky agent concept and much more.

Challenge 2

Accessibility Issues in Team Management


Adapt and Overcome
One of the major benefits of cloud telephony system is its mobility and flexibility that are seamless. It enables complete access to the team and customer data through mobile and web. You can simply manage your overall communication without any restrictions through a secure connection regardless of the location and time zone. Modern business telephone systems can also integrate into your Customer Relationship Management (CRM) tool which will initiate better lead management as it will boost productivity. Adding a cloud telephony solution to your business can increase your direct sales and also help you identify and acquire quality leads.

Taking things forward, team coordination requires consistent communication and cloud telephony is designed and developed specifically for such a purpose. It facilitates communication that is secure, seamless and doesn’t hamper productivity. Often team leaders opt for an approach that requires frequent team meetings and so much back and forth. Cloud telephony enables team leaders and managers to stay connected to their teams with minimal manual communication as the service also allows for uploading and downloading large files. Such simplistic operations earlier required separate subscription-based services, but things are different with cloud telephony. It gives each and every employee the power to communicate securely and improve their productivity.

Overall Benefits in the Long Run
Remote working benefits from cloud telephony are unlimited as they can be extrapolated in almost every modern day-to-day working scenario. Some of the major benefits include easy management and monitoring through centralised tools, enhanced flexibility and scalability, cost-effectiveness obtained from a pay-as-you-go/subscription-based model and from short to virtually no downtime throughout the service span. On the other hand, technological benefits such as virtual conferences, plug and play operation, softphone nature, hot desking, call forwarding, call pairing, etc. also allow for enhanced connectivity and hassle-free cloud telephony.

Businesses are rapidly adopting pay-per-go subscription models for their telephony solutions. Although remote working solutions such as cloud telephone came as a means to resolve connectivity and coordination problems, but it quickly became the norm as it suited everyone’s interest. Businesses did not need to worry about communication, whereas employees got to work from the safety of their homes. This saves both time and overhead costs and proved to be a positive aspect of productivity.

Talking about the cloud telephony solutions for small, mid-sized and large business organisations, GenesysTel offers cost-effective and scalable business communication services. The company offers tailor-made solutions for unique business requirements along with a fair possibility of scaling those up and/or down as per the dynamic business needs. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience in facilitating smart business communications.

Top Considerations for Moving Your Communications to the Cloud

Moving communications to the cloud is a staple aspect of business infrastructure today. Global research from IDG shows that 70% of ventures today have at least one application in the cloud. What’s more, the growth of cloud unified communications is seven times faster than on-premises solutions. Thus, it’s critical that businesses recognize the benefits of cloud migration today and implement it throughout their operations.

Migrating your workload from physical storage to cloud-native platforms can throw numerous challenges at your business. The process can be tedious as it may require moving a large amount of data from one source to another. If not implemented properly, your business could face significant disruption resulting in a loss of revenues.

Despite all the complications, technology upgrade is the call of the day and it’s necessary. However, if moving to the cloud is managed and implemented properly, a business can overcome these difficulties quite effectively.

IT complexities to overcome while migrating to the cloud

Migration can cause various IT complexities that have to be addressed first. When migrating to cloud, microservices, containers and hybrid environments are the key challenges to tackle. Microservices constitutes a collection of small, autonomous services that have to be managed and supported by the cloud. This can exert additional pressure on the cloud eco-system. In addition, containers are the standard unit of software that allows applications to scale and quickly run from one computing environment to another. Their migration can be easy and rapid, however, without a proper understanding, they can consume more than necessary cloud resources. This can significantly reduce the effectiveness of cloud migration.

  1. Can the cloud meet your resource needs?
    The rule of thumb is that the cloud service you are going to use should meet your resource needs. It is critical to identify your existing resources such as hardware, applications, web servers, database, storage and other components to understand your capacity needs and implement accordingly.
  2. Do you need more software licensing and support?
    Strict regulatory compliance is necessary for disruption-free cloud services so that your business runs smoothly. Software and applications on your existing premises may require additional licensing as few of them may not support the cloud platform. You must ensure that all vendor support for your software applies to the cloud.
  3. Does the platform ensure optimal performance?
    Without scalability and automation, migrating to the cloud can be a futile effort. It is always recommended to know if moving to the cloud is scalable for your business or not. If your business is expected to grow over time, you should look for scalable infrastructure design in the cloud that can support increased traffic with no disruption in performance.
  4. Which resources need to be migrated first?
    There are various ways to migrate your business to the cloud. Either you opt for a big “push” or migrate slowly over time. In both cases, you need to identify which resources should be shifted first so that your existing infrastructure doesn’t run a risk of slowing down. Ideally, you might want to move applications that are not complex and have less dependency.
  5. Know what is a hybrid model
    Moving your data to the cloud is time-consuming. From the time you start shifting the data centre to fully-implemented migration, you are essentially in a hybrid cloud. And, this process affects security, management, and cost, for which you should have a proper plan. The applications in the hybrid cloud require services to communicate with each other, adding a layer of complexity to systems.
  6. Training staff is necessary
    Moving your communication to the cloud means you and your workforce have been introduced to a new environment. Both technically capable employees and otherwise, need proper training to use cloud technology to make the transition easy for everyone.

Conclusion: Moving your unified communications to the cloud has a range of benefits in maintaining a smooth flow of work. Cloud-based communication and business phone systems in Australia are tailor-made for remote working as it helps businesses to stay connected with clients and customers regardless of their location. It also assists in having a unified data centre which everyone can access seamlessly. But before opting for cloud migration, there are a few key factors to consider so that shifting can be hassle-free.

GenesysTel is an industry leader that provides a range of managed comprehensive services such as Telco, IT, Cloud, Network Security, cloud based phone system etc. They are there to take care of your business telecommunications services and security needs so that you can focus on core business operations.

NBN or 5G? A Guide to Choose Faster Internet Connection

National Broadband Network (NBN) in Australia is going to be a revolutionary change that will cost approximately US $49 billion by the time it’s completed. Currently, it is accessed by over 11 million Australians in both urban and rural areas. When compared to 5G networks provided by Telstra, Optus and Vodafone, there’s only one facet in which NBN lacks i.e. the speed as the speed provided by 5G internet in 20 times faster than the speed of NBN. Such availability of options has made customers wonder whether they should choose a 5G mobile plan or NBN.

Where on one hand, NBN is a combination of hard-wired and wireless networks across the country for enabling maximum possible connectivity, 5G is a service that has the potential to change the world of the internet. Both are slightly different and have a multitude of benefits and limitations.

Here’s a detailed analysis of 5G Mobile plan vs. NBN on every possible aspect.

Key Points – 5G vs NBN

  1. 5G is a natural progression to 4G and it offers extremely high-speed internet on all kinds of devices.
  2. Despite NBN expanding its network in Australia, major service providers such as Telstra, Vodafone and Optus have already switched to 5G in limited areas and they are all set to expand their network across the country quite fast.
  3. Despite faster maximum high-speed internet than NBN, the spread of 5G is still limited as already 11 million people are connected to NBN.
  4. 5G can be an alternative to NBN but its viability and availability are still in question when compared to other broadband options.

Key Points – 5G vs NBN for Small Businesses

In any case, one cannot ignore the commercial aspect when considering 5G or NBN as a connection. An increase in remote working due to social distancing norms, both employees and businesses have to opt for internet connections that are cost-effective, extremely fast and above all, easy to set up and maintain. Although 5G service providers are currently not offering 5G broadband services, some of them are offering 5G hotspots that can connect multiple devices simultaneously.

Talking about implications of 5G and NBN internet providers for small businesses whose employees are operating remotely from various locations, 5G triumphs due to its maximum higher speed of 20 Gbps. However, since 5G is only available for wireless connections from hotspots and mobile phones, it can be a limitation when compared to NBN. Internet connections used for businesses and home require a stable connection that can facilitate multiple devices in one go, and NBN is all about that. Its robust infrastructural framework across the country (even in remote areas through high-tech wireless routers) enables the connection to be more stable and ideal for prolonged use on multiple platforms. In addition, NBN also doesn’t lack the required infrastructure required for facilitating high-speed internet and therefore, it becomes the perfect candidate for NBN for small businesses.


One aspect of NBN that is currently benefitting the society is its vast connectivity that has already covered the major regions of the country and it will cover all the remaining sectors by 2021. Such connectivity is sure to benefit prompt response in healthcare and emergency services in many ways.

On the other hand, 5G has an extremely high-speed network in its favour and despite the solid framework of NBN, this aspect cannot be ignored as many major service providers such as Telstra, Optus, Vodafone, etc. These service providers are also offering 5G and NBN business plans on a monthly basis that make the service quite flexible and accessible for all.

Conclusion: All in all, despite relatively slow speeds of NBN, it is being preferred by businesses and individual customers. The reasons are quite simple; it has a better infrastructure and assured connectivity. On the other hand, 5G, with its 20 times faster speed cannot assure consistent speed due to being new and a lack of robust infrastructure and devices. 5G also has a limited reach which makes it less expansive and available for everyone. It will take some time to grow and expand its network and availability and when it does, Australian consumers will experience a whole new world of internet.

Talking about both NBN and 5G networks and their availability, GenesysTel in one of the few service providers that specialise in business plans for small businesses. GenesysTel’s primary focus is to provide cost-effective and scalable business telecommunications solutions such as commercial NBN services and business broadband providers to both small and medium-sized organisations. The company has earned its reputation in the industry by providing clients with bespoke solutions. The team at GenesysTel takes pride in assuring the delivery of affordable, responsive and personalized telecom services in Australia.

Make Work from Home Easy with GenesysTel VoIP Phone System

According to the market research data published by Roy Morgan, nearly 4.3 million people that is 32% of total working Australians, are working from home after COVID-19 shutdowns. Such a pattern shows the change in the work culture in the corporate world due to advances in communication technology. This is especially true for enterprises that have to communicate with their clients, customers and employees throughout the day. These businesses had to previously install a mashup of telephone lines and connection terminals throughout their establishment which required a hefty amount of investments for the installation and maintenance of the equipment.

However, on the brighter side, things are different now and with the latest wireless communications technology, businesses now have the option to opt for wireless business phone systems that use Voice over Internet Protocol (VoIP) through the virtual phone lines. VoIP can either be used with physical devices such as a desk phone or mobile phone, or it can be used with a virtual phone line or connection.

Here’s how a VoIP phone system makes work from home convenient.

Work from Home with a VoIP Desk Phone or Smartphone

Employees can bring their VoIP-enabled desk phones to their house and connect it to their routers, and that’s it. They have successfully established themselves a VoIP phone system in their home which is capable of managing calls to and from their clients, customers and top management. Similarly, employees can also connect their VoIP-enabled connections to multiple phones at once allowing professionals to work from the place of their choice. In addition, such a phone with VoIP will also allow anyone to use it at any place with a Wi-Fi. Talking about the security, whether it is a desk phone or cellular device, without entering the right credentials i.e. login details and password, one cannot use it.

VoIP Business Phone System from GenesysTel

GenesysTel is one of the leading voice solutions and VoIP providers in Australia that offer cost-effective and scalable business communication services whether you are a small, mid-sized or a large business organisation. Their solutions are tailor-made for unique organisational needs that they can scale up accordingly. They are one of the few Fibre and VoIP service providers with more than 15 years of experience in facilitating smart business communications with state-of-the-art technologies and equipment that carry the potential to make remote working fun and extremely productive.

Features of a VoIP-enabled Business Phone System from GenesysTel

Auto-attendant – This is a way of seamlessly responding to the calls even when employees are busy on another call. This is quite similar to a stand-in receptionist that comes with a whole range of customization tools.

Hunt Group – In this feature, incoming calls are forwarded automatically to the first extension in the group and if the first extension does not answer, calls are forwarded to the next. The system continues to follow this approach unless someone answers the call. It ensures that customers and clients don’t have to unnecessarily wait or call again.

Voicemail – As simple and effective as it can be, voicemail allows callers to leave a message on the system in case nobody was able to pick up their call. They can leave the message on the system and the concerned authorities can respond according to the information given in the system from almost anywhere and anytime.

Call Forwarding – With this feature, a person would be able to forward inbound calls to other phones like mobile phones, home phones, etc.

Conferencing – Again, a great feature for connecting multiple people over a call. VoIP phone system from GenesysTel enables conference calls where professionals can have group discussions for almost any possible reasons.

Speed Dials and Redial – This seems like quite a basic feature but it comes with its own benefits when working in a fast-paced environment. It allows executives to keep the saved number in the direct dial list, and make and manage calls without searching for phone numbers all the time. It’s quite an efficient way of keeping the important numbers on the go for saving time and effort. On the other hand, redial is another useful feature in the situations where a call with customer or client gets disconnected and the executives have to call them again without any delay.

Conclusion: When compared to the traditional phone systems with fixed phone lines and complex installations, VoIP phone systems are way ahead in terms of convenience, technology and accessibility. These allow employees to work from home and stay connected with the organisation, clients and customers without having to worry about dropping calls or switching between callers in a hectic environment. Additionally, businesses can also utilise the perks of VoIP and maintain their presence in a remote geographical area even better than before.