Don’t let the end of ISDN get in the way of business

Hi Neelesh,

In September 2019, all ISDN connections will begin to be cut off in line with the shift to the National Broadband Network (NBN).

Don’t let the end of ISDN get in the way of business

If your business is currently using an ISDN-based phone system, you can avoid disruptions by switching to a new line sooner rather than later.

Switching from ISDN to a new connection can take around 4-6 weeks, depending on the scale of the network involved. Note also that certain areas may be cut off early if NBN has already been rolled out there, so it’s best to act fast.

Make the switch now

Start your switch to a new connection today. Our phone and internet solutions experts would be happy to assist you. Simply call us at 1300 255 835.

Call us at 1300 255 835 to make the switch.


When exactly will I be cut off?

Disconnections will start in September and will be complete by 2022. The exact date of disconnection for any given area depends on when the NBN is rolled out there.

Will it affect my business?

If you begin your switch to a new connection well ahead of your disconnection date, you’ll experience minimal interruptions to your work.

How do I know if I have an old copper line?

If you’re not sure what kind of connection you have, call us at 1300 255 835 and we’ll help you find out.

Why Should Your Business Use Cloud-Based Backup Systems Over Anything Else?

If you are running a business, this might be a question you must ask yourself – Does your business use a cloud-based system for reliable and secure data and information backup? With the rise in cyber-attacks, faulty servers and hardware, having a cloud-based backup system and quality services is a necessity for keeping your business secure and operational in all situations.

The WannaCry ransomware attack in May 2017 was a worldwide cyberattack by the WannaCry ransomware cryptoworm, which targeted computers running the Microsoft Windows operating system by encrypting data and demanding ransom payments in the Bitcoin cryptocurrency. It attacked thousands of businesses in over 150 countries. The attack served as wake-up call for businesses stating that preserving business continuity and protecting data needed much more than just local device backups. Using hard drive disks that are not backed up to the cloud for your business is a risk to business continuity.

Using a cloud-based or Hosted system in Australia for your business gives you edge over the others in  many ways. Saving you time for managing a system that resides in your office premises, a cloud-based system gives you the benefit of getting your system managed at the backend keeping you away from the trouble of the managing the entire system in-house. A Hosted PABX is a cost-effective, highly complex cloud-based business communication tool that can be used by any business saving you time, money and effort. The physical connectivity tools in such a system reside in redundant and secure data centers. This helps businesses an easy relocation of their office, if required.  Being situated in a location away from your office, a cloud-based system comes with the benefit of a simple web interface, thereby enabling the employees of your office to easily manage the features from their own computers and mobile devices.

Using a Cloud-based system for your business holds the capability of withstanding the pressures of your business internet requirement and losing the data through any natural disasters, equipment failures, accidental deletion or cyber-attacks. When your business is free of any risks on the internet connectivity, you can be assured that your data will be safe and secure as it is being automatically maintained in the cloud. As your business expands, the amount of data you use increases, which needs extra storage that can be easily upgraded by your service provider.

Where to find the best Cloud-based system for your business?

Genesystel, one of the most reliable Hosted PBX providers in Australia offers its Complete Solution packages inclusive of the services of Hosted PABX, phone systems, business phone and broadband. Hosted PABX by Genesystel takes away the massive upfront investment required in getting a new PABX, bundled into 36 or 60-month telecom services packages that include not only phone system but also unlimited voice and data services.

Here is why you should switch to Genesystel for all your telecom needs-

  • Genesystel is a one-stop shop offering you telecom services from voice to data connectivity and Hosted PABX.
  • With Genesystel, you pay a flat monthly subscription fee for the services that could save you upto 25% on your monthly telecom spend.
  • Partnered with Avaya and TPG/AAPT, Genesytel offers the options of both technology and the resilience required for building a robust telecom platform.
  • Genesystel provides you with dedicated account management as a single point contact for all the services including sales, support, faults, and customer service.

Wait no more and switch to Genesystel to end your search for reliable Hosted PBX providers in Australia for your small business.


Looking forward to Switching your Internet Service Provider? Read this Before You Make the Move.

Running a small or medium business, you must know the importance of a reliable internet connection. However, when it comes to choosing the right internet service provider for your business, it can be difficult to trust one out of the many options available and make a choice between which is the best business broadband deals in Australia. The right internet connection ensures that employees can stay in touch with your customers, stakeholders, and suppliers. While the speed of the internet is crucial for a business, it is also important that your ISP provides enough flexibility and scalability to support the growth of your business.

The checklist given below will help you make a choice on which internet service provider will be the best fit for your requirements.

  • Internet speed– Slow internet speed is not only frustrating but also affects the productivity of your employees. If your business has multiple locations, high data usage and deals with sensitive customer information, it is of utmost importance that your internet speed has enough bandwidth.


  • Ensure faster upload and download speeds– While many internet service providers promote fast download speeds, if their upload speed is low, it will affect productivity. Faster upload speed means employees in your workplace can share files across multiple business locations very quickly and easily. Uploading data to the cloud also requires fast upload speeds. This is why upload speed is as important to a business as the download speed.


  • Technical support offered – Your small to medium enterprise depends on a reliable and consistent internet connection, without which your business could suffer negative consequences. When choosing an internet service provider for your business, it is important that you gain complete information about their service level agreement. You must ensure that your agreement includes guidelines for security and ‘uptime’, the guaranteed time to resolve any issues that may occur, dedicated local 24*7 support and a good background review from its customers.


  • Flexibility and scalability – It is important that your chosen internet service provider offers flexibility in order to support the growth of your business. Business internet should not just be limited to the locations where your employees sit and work. With employees working remotely or from home, it is important that your ISP offers accessible solutions such as the service of Hosted PBX systems that offer flexibility, scalability, and redundancy.


  • Bundled services – While you are already switching your internet service provider, it is advised that you ensure that you are offered solutions for all other telecom services your business may need. With the increase in cyber threats and attacks, it is important that your internet service provider offers defensive procedures to keep away your business from cyber threats and attacks. From unified communication solution to Cybersecurity, and video and web conferencing, bundling up these costs of your business could see you save hundreds of thousand of dollars.

To safeguard your business, you must keep a check on the services that you are offered. Genesystel, the provider of best business broadband deals in Australia, offers you all this and much more. If your business is not using cloud, now is the time to upgrade your service. While the cloud or a Hosted PBX system is often used to store data off-site, it can also be used for synchronizing the file access between multiple users and locations. Complete Solution packages from Genesystel offers an easy and efficient move from on-premise to a secure, reliable and virtual server environment.


Are your Business Telecom Services Costing You Too Much?

When it comes to cutting the costs in a business, there are a number of avenues to focus on ranging from infrastructure costs, electricity bills, freight costs, transportation, accommodation, and many more. Communication services of a business are as expensive as they are necessary. However, you may look up for ways to manage your telecom investments and expenses whilst looking up for means to cut your extra costs.

Given below are a few ways how Genesystel, one of the most reliable and economical Hosted PBX providers in Australia, may help in cutting the cost of your business telecom expenditure, whilst providing you the best business broadband deals in Australia –

  • Connect with a suitable Broadband and ISP for your location

Engaging an ISP for services that do not entirely meet your needs may prove to be a very expensive mistake for your business. To keep yourself away from the burden, you must ensure that your business is service qualified for the right broadband and an ISP in your area. You should look for a provider that provides you with a fast and reliable service at cost-effective pricing.

Genesystel offers the best business broadband deals in Australia. Check out our comprehensive range of business grade date services at –

  • Consolidate your Billing

Consolidating multiple bills of your business into one will reduce the total number of bills that your business needs to process each month. This ultimately helps you reduce your administration costs and gives you a better picture of the telecommunication inventory that you are currently using and tracking of expenses.

  • Keep away from long-distance calling plans

The advancements in Voice over Internet (VoIP) services not only gives you lower calling rates but also, combined with a quality business phone system, will help to eliminate the higher costs related to long-distance bundles.

  • Keep what you need –

Sometimes telecom service providers offer you services that are handy but not always required to operate a business. Hence, it is advisable to scrutinize your bill and get rid of services that are rarely useful. If you are not sure of something, pick up the phone and ask your service provider for an explanation.

  • Bundle your services

Paying individually for voice, data and phone system may mean that you could be paying more than you should. You must contact your telecom service provider and ask for their bundle plans.

Genesystel, one of the most renowned Hosted PBX providers in Australia, provides a one-stop-shop. Sign up for our Complete Solution package that gives you access to unlimited calls, data and Avaya phone system.

Our Complete Solution packages start at just $1,299 for 10 handsets. We offer plans with Fibre 400 and Fibre 1000 high-grade internet services. The SIP channels are backed by Enterprise-Grade Data Network, Hosted Avaya IP Office, the number of handsets with a once-off installation fee. In comparison with the other players, Genesystel offers the benefits of Cost Predictability, full Redundancy, Resilience, and Reliability.



Hosted PBX or On-Premise Phone Systems- Which Works Better for your Business? 

Have you been frustrated with your telecom services lately? Or is it your telecom service provider that you think should be blamed? 

Well, you might also want to have a close look at the service that you have chosen. Especially when it comes to the choice of phone systems, you have a lot of options to decide from. However, there will only be one of those that would fit all your business needs. Before deciding which phone system would fulfill your business needs in a better way, you must keep a check on the following major aspects- 

  • Where would you want to install your phone system? 
  • How would you want to want to manage your phone system? 
  • How do you plan to handle end-user issues? 
  • What services are available at your location? 
  • Do you have a reliable infrastructure that could support your entire organization? 

Basis the answers to these questions, it would be easier for you to decide which one out of Hosted PABX or On-premise phone systems is beneficial for your business. 

What is Hosted PBX? 

In a Hosted PBX system, also referred to as a hosted VoIP or Internet phone system, the provider is responsible for housing the PBX as well as handling the technology required. The desk sets are plugged into a router and the calls, signaling, and other features are handled through an IP-PBX server at the provider’s location.  

What is an On-premise PBX? 

An On-premise PBX is similar to a traditional phone system that resides in a location, such as a computer equipment room or a phone closet. The signaling in an On-premise PBX is done with an IP phone to the IP-PBX server using a LAN. With the use of SIP trunking, calls can go through a traditional phone company as well as a Voice over Internet Protocol (VoIP). Gateway cards are used in connecting the system to the traditional phone company provider. The provider can be the one that already provides the service, though a SIP trunk can be configured for use with an Internet service telephone provider (ISTP). 

The Difference 

  • Purchasing an On-premise IP-PBX phone system involves buying hardware, which is inclusive of a server with the proper number of interface cards (if required) to be able to connect the telephone company with the IP phones. On the other hand, Hosted IP-PBX only involves the purchase of IP phones, even though the router and the network switch may be needed to ensure that there is one specifically dedicated to VoIP. It is advised that you look for best broadband for office in Australia before landing upon a decision. 
  • In a Hosted PBX system, the network qualification is performed by the customer; all the upgrades are made at the customer expense. On contrary, in an On-premise IP-PBX system, the IP-PBX provider will have to qualify the network and install and program the IP-PBX.  
  • Hosted PBX phone system does not involve any maintenance costs of the IP-PBX, whereas On-premise phone systems have potentially higher maintenance costs.  
  • Considering the expansion of your business, an On-premise phone system would imply the purchase of more IP phones, unless any special licensing is required. On the other hand, with a Hosted PBX system, additional phone systems are purchased and added to the service plan requiring additional programming time by the customer.  

Some of the parameters speak to the nature of your business, while the others come down to personal preference. However, it is evident that the shift to a Hosted PABX system is beneficial regardless of which system is ultimately chosen. Many factors such as the size of your team, the number of networked locations, your comfort levels with the technical matters, etc. hold a definite say while you pick one for your business. Genesystel’s Complete Solution packages offer unlimited calls, 2MB dedicated Enterprise Grade Voice Network, unlimited data, 4G Back Up for redundancy, hardware and software maintenance and dedicated account management available on a Contract term of 36 or 48 months. Genesystel serves as a one-stop shop for all the telecom related requirements of your business.  


Fibre Optic V/S Broadband Internet Services 

Running a small business asks for comparatively more responsibilities than others. Hence, it is of vital importance that you don’t compromise on the quality of your internet services and stay connected with your customers throughout. Whether you use a nearby cable, a fibre optic internet service, or a local broadband ISP- fast and reliable internet connectivity is no longer a luxury but a necessity. These expectations from internet providers are increasing exponentially in the workplace. Quality telecom and internet services indicate productive employees and satisfied customers; resulting in the growth of the business.

There is no doubt that the internet plays an important role in your business. This, when combined with the availability of multiple service providers makes it a difficult choice. Most businesses find it difficult to choose between fibre optic internet providers and broadband service providers. There are multiple ways that help you decide which one would fit better in your business. Read Genesystel’s list of major factors that must be considered while making the choice between Fibre optic and broadband internet services-

  • Improved internet service reliability– For most businesses, reliability is the most important factor while deciding what type of internet service to choose. Although internet broadband is often considered a reliable source, in comparison with fibre it is most likely to face interruptions from a host of environmental and location factors. Fibre optic is a dedicated, passive system which implies that it is far less likely to be affected by the service interruptions. Using fibre optic solutions will keep you away from any interruptions in connectivity.


  • Bandwidth consideration– Your internet bandwidth can have a huge impact on your business operations. Basic business operations such as web conferences, video streaming, online presentations, file sharing, cloud applications, etc. can be tough when upload and download speeds are hampered due to high demands on bandwidth. Internet broadband such as DSL or cable internet connection is typically shared across different customers because of which bandwidth can be compromised during heavy usage. Business fibre internet providers in Australia, on the other hand, operate as dedicated service providers and certainly deliver an internet service with upload and download speeds that are quick and reliable at the same time.


  • Security Factors– In the continuously progressing cyber age, security of data and information is one of the major concerns for businesses. The higher frequency of breaches subsequently gets mistaken for normalcy. To combat this, small to medium companies today search for best business broadband deals in Australia that offer ways to fortify their networks and data, from client records to vulnerable intellectual properties. Out of fibre optic and broadband internet services, it is evident that a network using broadband is more vulnerable to malicious attacks. To avoid this, businesses are looking forward to increasing the speed and reliability and other internet services, as well as fortify the data that is stored online.


With more than 15 years of experience in the telecommunication industry, Genesystel is one of the renowned business fibre internet providers in Australia offering the best business broadband deals in Australia to its customers. Genesystel is one of the most reliable and affordable hosted PBX providers in Australia, providing the service of Hosted PBX that ensures better connectivity for your business. Hosted PBX is a cloud-based connectivity system that helps you increase your productivity, access scalable solutions and provide geographical freedom to your business.