The Future of VoIP: 5 Top VoIP Predictions for 2020

Planning to replace your existing business phone system lately? Then you got to put in some real efforts in research on the latest trends in VoIP technology. And even if replacement is not on your mind right now, you must be at least aware that how things are changing around you rapidly. Your competitors are leaving you behind on the track by adopting latest VoIP advancements and technologies.

The world of business communication and collaboration is undergoing a sea of transformation. We bring to you a list of the latest VoIP trends that will give you opportunities to make an impact in the industry.

Increased security

Hosted and cloud VoIP are quiet popular today. More and more big established organizations are relying on these two technologies to transfer important communications and sensitive information. Thus, companies are demanding increased security from VoIP solutions. And all leading VoIP providers have responded to this demand of companies positively. They are providing high levels of security (not just some general security) to keep their customers’ data and communication safe.

Hosted VoIP

It was there in the pipeline for years. But it is just recently that hosted VoIP are getting so popular. Their adoption has increased more than what experts had previously predicted for the industry.

The upward trend in the adoption of hosted VoIP is a great thing to look forward to. Hosted VoIP phone systems are more reliable and robust.

Value for the money

Technology providers bragging about the cheapest options will no longer be there in some time. Companies now know about the advantages a VoIP system offers to their business so they will be more after good value than just a cheap deal. They will all be looking for good value for the money.

Have you read?

8 Reasons Why You should Go With IP over Analog Phones for Your Business

Growth in adoption

Adoption among small companies is on the rise. One of the reasons is that they have fewer business-critical systems to integrate with their phone systems—no expensive complex systems to replace.

These small business will also become mature over a period of time and VoIP providers are bracing for that day too with a new set of lucrative offerings and features in VoIP.

Extra services and features

There won’t be one-size-fits-all model in the future. Big established companies are switching to VoIP as well as small companies. Small companies have users ranging from experts who rely on advanced VoIP features and those who want things as simple as possible.

This is why companies are nowadays coming up with multiple offerings to help companies of all sizes benefit from VoIP features. These services are customized to their needs and are offered at the price that makes sense.

VoIP is the backbone of business telecommunication today. Investing in it can enhance collaboration between teams significantly. These advanced feature-rich phone systems offers such exciting savings in maintenance and call costs that upgrading to it can simply take your business to new heights of success.

5 Reasons Why Softphone is The Heartbeat of Every Enterprise Today

What if we asked you to declutter your workstation to improve productivity? You will probably want to get rid of the pen stand, your laptop bag may be, or wires. But, can you, even in your wild dreams, think of removing your desk phone?

Your desk phones connect you to the world, your team within the business and overseas as well. Removing it from the desk will actually bring your business operations to a halt. Right? Wrong—if we replace it with a softphone, which shifts all your desk phone functionalities to your smartphone or system. It comes loaded with extra features that improves business collaboration.

So a softphone is not just an efficient tool, but also the heartbeat of every enterprise. We bring you 5 reasons why softphone is significant for your business:


One of the best advantages softphones offer is cost saving. There are so many different types of softphones around. They all differ in price range but almost all of them are great money savers for sure. A paid softphone through your VoIP provider doesn’t cost you too much at all because you pay for bandwidth instead of minutes. Local calls are free and long-distance calls are way cheaper than the calls on traditional phone systems.

Less Equipment

Another advantage of a softphone is that it does not require any PBX server installation. They require less equipment than their traditional counterparts. The copper wiring to hook up a landline is not necessary.

Video Conferencing and Calling

You need to install a separate conference calling system for video conferencing and calling into a traditional phone system. However, a softphone can handle multi-party conferencing without any additional cost whatsoever.

Round-the-Clock Connectivity

You can take your softphone just anywhere you want. All you have to do is reinstall it on your new system or phone. No need to worry about the cost of moving equipment and reinstalling them all over again from the scratch. A simple application download and your business is good to go.

Remote Access

If you have employees working from home or different locations with different time zones, then softphones are life savers. Your employees can access the application from anywhere in the world. Forward calls to their mobile device and make changes in setting at the click of a button.

Softphones solutions can be customized to a client’s particular business requirement. At GenesysTel, we have a wide range of softphones that deliver the best value by saving your time and money – transforming the way you work, and delivering greater efficiency. Contact us for more information.

8 Reasons Why You should Go With IP over Analog Phones for Your Business

Analog phones had been ruling the roost for years until the demand to keep up with the evolving business models and technology changed the game completely. Their inability to provide a smooth telecommunication to businesses seeking swift transactions did not go down too well. Thus, the need for a technology offering uninterruptable business telecommunication arose. And, sometime down the line, came IP telephony which, owing to its ability to provide better quality and easy connectivity, became everyone’s favorite in no time.

However, despite its popularity, a lot of companies can’t still make the move due to various confusions. So to demystify the entire situation, we have got you 8 reasons why you should choose IP over analog phones for your business. Here we go:


One of the best benefits of having IP phones for your business telecommunication is that it drastically reduces call costs. Since these phones use the internet to make calls, call rates are too low even for international calls. The companies using analog phones have a dedicated line through which they connect to a call. The call rates on analog phones are way more expensive than IP phones. So it is always a good idea to invest in stuffs that can help you extra business for your business.

No Wires

Analog phones are generally entangled in wires most of the time. Wires restrict the mobility of your employees thereby reducing the productivity to some extent. However, IP phones are completely different. They are free of such restrictions allowing your employees a sort of freedom of mobility. So this is one of the major benefits of having IP phones. They improve your productivity by empowering you with mobility.

Improved Business Collaboration

IP phones come with a host of features that empower your teams to collaborate with each other more effectively. With evolving business models have changed the entire work environment over a period of time. Employees work from home and from different locations hailing different time zones. So for a business to keep operating in the pink of health, it is essential to have a phone system that allows their teams and department to collaborate easily yet effectively. However, this is not possible with analog phones. They do not help you with business collaboration much.

On the other hand, IP phones are loaded with features to help you with business collaboration. IP phones systems improve business collaborations with their advance features. You can connect to an employee or team overseas over a call and video in no time—which, from the perspective of the business, is very useful and very profitable as well.


In this world of evolving technology, businesses have to stay on toe all the time to keep up with the pace. New technologies come and disappear over a period of time and quite often get replaced with new ones. The cycle goes on and on. The price that a company has to pay to adopt a new technology is too high and dumping them all for the sake of a new technology after sometime, needless to say, is very painful.

But it should not be the case with your business telecommunication. Your phone systems are the backbone of your business. Empower them with the virtues of versatility, flexibility, and scalability. IP phones are upgradable to new technologies. That means if once you have set up IP phones for your business, then you will not have to dump them for more advance technologies that will come in the scene sometime down the line. So IP phones are a good one-time investment loaded with other long term benefits.

Call Quality

Another major benefit of having IP phones for your business is that gives mindboggling call quality. The voice quality of IP phones are better than that of analog phones. Voice of a caller on VoIP handsets is converted into voice pockets before being transmitted on to the internet through servers. This is the major reason why call quality over IP phones are so good. The entire process of voice transmission changes the game.

Extra Features

IP phones are loaded with extra features such as video calls and conferencing and lot more. They come with automated call receptionist feature, music on hold, and what not. On the contrary, analog phones are not that versatile. Their features are just limited.


Analog phones do not fully utilize bandwidth, which is why they are sometimes too slow for the business. However, this is not the case with IP phones. They are fast, flexible, and smart—of course.

Application Integration

IP phones work over the internet so all the necessary applications can easily be integrated on the system. This helps a business install and utilize applications which boost staff productivity and overall mobility.

IP phones offer extra strength, power, improved collaboration, and mobility to help your business grow and flourish. Contact GenesysTel today to know about Australia’s best voice solutions for your business.

Why Collaboration is Important for Your Business and How can You Achieve It with AVAYA IP OFFICE Complete Solution?

All the employees of an organization today have to work together in a team as a well-oiled machine to churn out high quality products and services. However, in today’s ever evolving work environment business cooperation at many stages can be a hell lot of challenging—a mystery that not even Sherlock Holmes can crack.

Employees come from diverse backgrounds and some even work from different parts of the world hailing out of the world zombie time zones. Collaborating with these specialized team members speaking different languages is like breaking the Da Vinci Code for your team.  So one of the most effective ways to improve business collaboration is advanced business phone systems such as Avaya IP Office. Despite being one of the most basic requirements of an organization today, an advanced business phone system can easily boost your business collaboration without any fuss whatsoever. Strong and effective communication allows your team to share information effectively to achieve certain projects goals. Hence, effective communication is the foundation of an effective business collaboration.

As a business owner, you must have constantly been looking for quality business phone and data solutions in Australia to boost productivity and save money. However, with so many of them available around, choosing the best phone system for your business is like finding a needle in a haystack. An Avaya IP Office phone system is an ideal technology upgrade for your business by GenesysTel, which will offer your business long term benefits.

Let’s have a look at some of the best Genesystel’s Avaya IP Office features.

Avaya IP Office Phone System Features:

Built-in applications

  • Web collaboration, document sharing, white boarding, full participant controls, and a common user interface
  • Audio conference bridge
  • Team messaging and presence
  • Mobility client
  • Geo-tracking
  • Soft phones
  • Call recording

Integration capabilities

  • Google
  • Office 365
  • Slack
  • Amazon
  • Customer record management such as
  • Strong DevConnect technology partner community
  • Simple integration with third-party platforms

Integrated contact center experience

  • Seamless customer engagement experience
  • Start with simple recording, reporting and call routing for your agents
  • Grow engagement experience with customers as needed
  • Voice
  • Chat
  • Email
  • SMS
  • Fax
  • Outbound Campaigns

Avaya IP Office complete solutions bundled into 36 month or 60 month telecom service packages can save your business a lot of money. Here is the list of Ayaya IP Office complete solution benefits offered by GenesysTel:

One-stop shop

GenesysTel’s Avaya IP Office complete solution offers landline, internet, core network access, phone system (unified communication) including handsets, onsite installation, training, and user guides among other. It helps your business save both time and money.


A study has revealed that paying a flat monthly subscription fee for business telephony solutions can save companies 35% on their monthly telecom expenditures.


Genesystel’s Avaya IP Office is a comprehensive solution, which grows with your business. For small to medium businesses, it is a good decision for long-term growth.

Resilience and reliability

Genesystel has strategically partnered with Avaya and TPG/AAPT, so we can ensure you have both options of the latest technology, as well as the resilience required for a robust telecom platform.

Never outdated

As your system software continuously updates, you’ll never have to replace your system or buy the latest version of system software. Our support ensures that your Unified Communication platform is always up-to-date.


Shrink and grow based on the organizational requirement. Don’t waste money on phone lines that you don’t need or are not being used. GenesysTel’s solution lets you subscribe for as much as you want and as little as you need.

Add-on features

GenesysTel’s Avaya IP office phone system is loaded with advanced features. From auto attendant and unified messaging to call forwarding and conference calling, you’ll never miss out.]

Simpler management

The company provides a dedicated account management as a single point of contact for all our services, including sales, support, faults and customer service.

Ease of connectivity

Genesystel helps you connect with multiple sites easily and economically with one system. You can easily transfer calls to different locations seamlessly, integrate with your company CRM and corporate directory and implement call schedules in minutes.

So invest in an Avaya IP Office phone system today to boost business collaboration, save money, and take your business to new heights. GenesysTel is a leading business telecommunication services provider in the heart of Australia providing specialized custom-made, easy-to-manage, reliable solutions at affordable price.

5 Things to Consider While Choosing a Telecom Service Provider

Telecommunication is one of the most important pillars on which the IT industry stands strong today. But with so many telecom service providers around offering a huge range of products and services, choosing the one that can actually cater to your specific business needs looks like breaking the Da Vinci Code.

So to help you out, we have compiled a list of five important things that will help you choose an ideal telecom service provider in Australia for particular business requirements. Here we go:

1. Network security and reliability

On the top of the list are network security and reliability for sure. Businesses must think about these two important factors before lending trust to any telecom service provider. Understand what sort of a network type it is going to be. Is it a fully converged one with a consolidated infrastructure based IP, Ethernet, and optical technologies? Security of these converged networks should obviously be your prime concern. Check whether your network is secure or not. And if it prevents from service attacks.

2. Service offering and support

You must check whether your telecom service provider is offering services and support as per your business needs or not. Does its product offerings include cloud, data and internet, and manage services?

An ideal telecom service provider for your business should be able to assess and assist with the range of products and services aligned to your business needs.

3. Costing and profitability

Ensure that your service provider is offering you services at a competitive price according to your business requirements. Long term profits should be on the top of your mind while choosing a telecom service provider. The service provider should be able to create new revenue streams for your business while protecting your existing customer base.

4. Technology and Scalability

The systems offered by telecom service providers should be updated ones. They should offer you only the latest technologies available in the market. This ensures that your business is efficient enough to tackle any operation load and there is no performance issue.

5. Customisation

All businesses are different and have different needs. So your telecom service provider should also be able to offer you customizations and options in their products and services as per your business needs. They should assist you in selecting you the products and services so that you have things necessary for your business. Your telecom service provider should also help you customize systems for your business.

The aforementioned points will help you choose a right telecom services provider for your business. Irrespective of the size of your business, all you need is highly reliable, customizable, and scalable product offerings at a competitive price as per your business needs. Don’t forget to ask for a reference before choosing a telecom service provider. It will help understand whether the provider will be able to meet your expectations or not.

5 Important Things to Look for in a PABX System

Technological innovations have paved way for new alternative channels for both customers and in-house operations. This has led some businesses to think that their operations can go on efficiently without a professional phone system. However, they are all wrong. Your business does require a traditional phone system for quality business communication. Thus, it is very crucial to choose a right PABX system for your company.

So we have compiled a list of important things to consider when you decide to integrate a PABX system into your business infrastructure. Here we go:

1. Size

A PABX system is quite flexible. However, you must ensure that the package you have opted for has enough calling capacity to support your business’s requirements.

2. Location

There was a time when phone systems were restricted to their locations. This is however not the case these days. Advanced phone systems such as PABX phone systems can work from a number of virtual locations. International calls are supported by VoIP features as well.

3. On-premise or hosted phone system

On-premise or hosted phone systems? Well the answer to this question actually depends on your budget and business requirements. If you have got the budget and the need, you can always have your own PABX system. Otherwise, it is always good to opt for hosted ones.

4. Features

A PABX system comes with a host of exciting features. However, you should review them all and choose the ones that can actually benefit your business in some way. Identify whether your call volume of incoming and outgoing calls. This is because a PABX system that makes or receives a large volume of calls is different from that of a traditional phone system with limited call activity.

5. Security

Business related communications are always confidential. So security feature should be one of the main priorities on your list while choosing a perfect PABX system for your organization.

Choosing a right PABX system for your organization is a very crucial decision. You are required to take into account various needs. So you must work with a seasoned and reliable business telecommunications service provider that can guide you to choose a perfect PABX system. Call Geneystel today to choose the best PABX system for your business.