What is PABX System and how does it work?

What is PABX?

Private Automatic Branch Exchange (PABX) has been a backbone of inter and intra-organisation voice communication for decades. This is a managed private network within an organisation that consists of many lines and stations. PABX uses a range of different platforms such as Voice over Internet Protocol (VoIP), Integrated Services Digital Network (ISDN) and more for communication. In a PABX system or PABX phone system, Public Switched Telephone Network (PSTN)is used for facilitating connections provided by the service provider.

To put emphasis on the significance of PABX, without an automated system, a business might have to install a separate phone line for each desk. And not to mention that in a traditional separate phone-line system, calls from each desk are charged like normal calls. However, things are different with a PABX phone system.A PABX system can facilitate shared phone lines and the businesses don’t need to install separate lines for each desk; so much so that even 20-30 phone lines can facilitate up to 200 virtual phone lines. In addition, it allows employees to call each other by only dealing short extension numbers, and above all, the calls are free of cost.

The system works efficiently as not all employees are supposed to be on calls simultaneously and the system can seamlessly transfer calls between executives. A good examples of this will be a call centre where less physical phone lines are used that a traditional big retail store.PABX systems have proven to be quite useful for small businesses as they work on a limited cash flow.

How Does PABX Work?

PABX constitutes of a few integral components i.e. a housing for internal parts, a switchboard console for operators, computer for processing data, lines for connecting PABX to PSTN, necessary system hardware, endpoints (phone, fax machine, and other terminals), etc.

Talking about how PABX functions, modern systems use VoIP for sending and receiving digital signals. Once the analogue signal is converted into a digital one, the system can manage it the way it wants, similar to any other information that is digital in nature. Some other advanced features that PABX offers include voicemail to email, auto-attendant, conferencing, hold music and/r message, caller ID, call forwarding, speed dial, redial, etc.

Should You Setup Your Own PABX System or Opt for a Hosted One?

Since, PABX has become a necessity for both large and small businesses, one should be quite careful about installing one. Setting up an in-house PABX can result into a hefty investment that will also attract maintenance costs as well. A business will also have to employ high skilled IT professionals for resolving any issues (that occur occasionally) and updating the whole system.

On the other hand, PABX services providers offer this whole setup as a service along with the maintenance and businesses only have to pay fixed monthly charges for it. Therefore, opting for a hosted phone systemis a far better choice than installing the whole system at your workplace, especially for small businesses.

Choosing the Right PABX System for a Small Business

Choosing the right small business PABX phone system is critical for an upcoming business as it might play a crucial role in successfully running thebusiness. Factors such as number of employees, cost of a hosted PABX system and its connectivity to different departments is important. However, there are some factors that hold more significance. These factors are:

  • Location of Customers –Businesses often want to achieve and maintain a local presence in geographical areas of their customers even if they are not physically present there. In such a situation, a system that facilitates long distance and/or international calls can be quite beneficial.
  • Location of Employees –Businesses that operate on a regional or international level hire employees belonging to specific geographic locations as those employees have a better understanding of the consumer mindset and behaviour. A PABX system can frequently forward calls to specific executives and establish a connect between the company and customers from almost anywhere in the world.
  • Future Plans –PABX systemsare not stagnant. In fact, they are quite scalable and these can be upgraded easily as the requirements of a business increase. Therefore, businesses that follow a dynamic style of work and have changing needs don’t have to worry about the scalability of the system.

Why GenesysTel

GenesysTel is one of the top corporate telecommunication services companies in Australia that uses state-of the-art equipment and technology for delivering tailor-made telecom solutions such as PABX. Our hosted PABX services are quite flexible in nature as businesses can opt for a plan and infrastructure that precisely suit their requirements. This is a truly integrated solution that delivers exactly what you need.

Conclusion –Small businesses require little to virtually no investment when opting for a smart and integrated,PABX phone systemas service providers such as GenesysTel offer a range of flexible plans to begin with. PABX systems enable businesses to avail the benefits of feature-rich phone systems without installing any high-end software and/or equipment, and make their business available in the service of their customers from anywhere in the world.

 

 

 

9 Must Have Features of Phone Systems for Small Business

Despite the shift in the communication methods across the globe, voice communication still remains one of the most trusted and safe means of conveying information. And specifically for small businesses, a robust voice communication can prove to be a critical element for success. Modern phone systems for small businesses are secure, convenient and come witha ton of features that can give your business a range of competitive advantages. However, there are certain features that you have to look out for before installing a business phone system.

Here are the 9 must-have features of a phone system for small businesses.

  1. Auto-Attendant/Interactive Voice Response (IVR)
    Small businesses often do not have a huge workforce that may include professionals for almost every small manual task. Here, the technology comes to the rescue as modern business phone systems have auto-attendant feature that allows them to greet incoming callers and divert them to the right department. As the name suggests, IVR gives an elaborate response to the callers by asking them what they exactly need help with and telling them what keys they need to press on their phoneto get the desired response.Auto-attendants have proven to be quite useful and these have become an integral component of the modern phone systems.
  2. Call Parking
    This is a number-based virtual parking bay that professionals can access to continue the call. This is similar to holding the call but with improved accessibility. The system allows you to park incoming or outgoing calls and direct them to a different attendant or expert. In addition, for a workplace where thousands of calls are answered every day, it is not possible for everyone to remember extensions of each desk and here, call parking becomes a life-saver asattendees from respective departments can themselves pick calls from the parking bay.
  3. Unified Communication Support/Unified Communications as a Service (UCaaS)
    This is ideal for the workplaces where unified communication systems that include voice systems, conference calls, emails, fax, SMS, voicemail, etc. are in place. Phone systems often facilitate and integrate to these systems which creates a highly interconnected and automated work environment for maximum efficiency. However, unified communication support may cost slightly higher than traditional systems, but its perks are unmatched.
  4. Direct Inward Dialling (DID)
    This is quite similar to virtual dialling as the company will only have to buy a handful of phone lines and they can allot much more virtual phone numbers to each professional that can be integrated to the same phone lines. Executives can simultaneously divert and attend calls and handle customers more than their existing capacity. When put in a real-life situation, incoming calls get seamlessly diverted through professionals and callers virtually don’t have to wait.
  5. IP Private Branch Exchange (PBX)
    IP PBX is another call diverting system that increases efficiency on VOIP phone systems that are connected to phone lines. The device connected to IP PBX can transfer a customer’s call to almost anyone connected to the VOIP system in the office. For instance, when a customer calls, and the system says “you’re being connected right now”, it is likely that it is IP PBX in process.
  6. Multi-Device Support
    Mobile phones, desktops/laptops, VOIP desk phone and VOIP-enabled wireless headsets;these are the standard components of a multi-device network and when connected to a phone systems, it creates an environment where remote access becomes seamless. For instance, if you have a softphone that uses a VOIP app, you can use it to call on any of the aforementioned devices.
  7. Group Announcements
    The phone systems can also be used for alerting the entire organisations as VOIP-enabled office phone systems also come with paging and/or group announcement features that allow designated individuals such as managers and CEOs to speak to all their employees at once through their desk phones. And in a situation where direct communication isn’t possible, they can also make one-way announcements for specific departments and individuals.
  8. Real-Time Analytics
    This is another important feature that allow managers to view or review call data in real-time. As calls go through the system, they start appearing on the list. Analytics allows professionals to check and find out the usual length of the call, the executive who is answering maximum calls, and frequent leads. The data can help find out highly relevant information such as call flow, executives’ productivity and of course, hot leads that require special attention.
  9. Virtual Office Phone
    Therequirement for this feature is not limited to small businesses only as it can be of use to both small and large organisations. There are situations when a team is distributed over a geographical area and there is no one to answer the phone in office. Here, virtual phone (integrated to phone systems) can be quite handy as virtual numbers allow team members to access calls and attend to their customers.

Why GenesysTel

GenesysTel is one of the top corporate telecommunication services companies in Australia that uses state-of the-art equipment and technology for delivering tailor-made telecom solutions. Our smart telecom services are designed and developed to cater to both small and large organisations and our reputation in the industry precedes us.

Conclusion

The modern office space has evolved with the influx of new technology. Remote calling, call diverting/forwarding and call announcements have become a standard as there is wide range of service providers present in the market. However, their presence doesn’t mean all of them are worth giving a shot. Only a few of them offer services that can seamlessly integrate and enhance business operations of a small company. Therefore, one has to be quite careful and understand every aspect before opting for such services.

 

How to incorporate VoIP Phone Service into your call center?

Most new approaches, business models, and services have been released with the view of improving customer satisfaction and making the consumer journey as effortless as possible. A target that is readily obtained with improvements in technology. In this era, every industry is constantly searching for ways to modernize services. With the coming of technology, chances emerged that didn’t previously exist.

So, it’s no surprise that the customer support market has, also, been incorporating modern technology shifts. 1 special customer support technology that has been introduced in the past decade is Voice over Internet Protocol (VoIP). VoIP call centre phone systems continue growing in popularity because of the unique benefits it can provide a customer service section.

What’s VoIP?

VoIP is a technology which permits you to make phone calls using a broadband internet connection rather than a normal, analog telephone line. It works by converting your voice into an electronic signal that’s passed via the world wide web. Since it utilizes the internet, you do not need a telephone during the cell phone.

VoIP calls may happen from VoIP phones, computers, or telephone adapters. You can even make calls through WiFi.

Depending upon your service provider, you might just be allowed to call other VoIP subscribers. However, most businesses that invest in VoIP support make certain you could contact any telephone number, irrespective of distance.

Voice over IP Based Call Center

A VoIP call center phone system is a VoIP phoning software that is intended to handle the call volume of an whole call center. Unlike conventional analog telephone lines, VoIP technology employs broadband internet to connect the client with a provider. These systems help organizations manage and distribute large amounts of incoming and outgoing calls being made to its customer support teams.

There are lots of advantages of using VoIP over conventional phone services.

  1. Reduced Cost

    Genesystel offers a business VoIP starting at $35 per line each month for ten lines and can go as much as $25 per line each month for 21+ lines.

    Certainly, you can see the gap in cost between an analog telephone program and VoIP phone support. A number of businesses have made the shift due to this cut in price for communications.

  2. Feature Rich

    VoIP phone service offers the very same features included in your traditional phone plan: voicemail, caller ID, call forwarding, two-way calling, and much more. Additionally, it offers more features, like the ease of being able to connect these attributes to a computer or other device. Your employees can make or take calls and listen to voicemails straight from their pc, notebook, or tablet.

  3. Video Calls

    This app allows you to create video conference calls and phone calls and discuss instant messages. The capability to utilize these services for free was revolutionary and a vital aspect of VoIP that cannot be accomplished by conventional phone providers.

    Now you know the best motives for shifting from a conventional phone plan to VoIP phone service, think about the next VoIP service suppliers to find the best alternative for your company.

  4. Creating a Seamless Customer Experience with Genesystel and Avaya

    Give customers a clever, positive experience each time and you’re going to win a lifetime of loyalty. We can assist you to do precisely that. Rely on our expertise and invention as you evolve your customer experience strategy. In current market, there are many solutions to look at – we encourage you to look at the ones receiving accolades from analysts and customers. Ranking Avaya a Leader two years running, the 2020 Aragon Research Globe says we’ve “continued to push the envelope with Avaya Contact Center.”

    Together with Genesystel & Avaya solution, your customers will experience fast and efficient self-service on the channels they prefer, with available agent to help as needed. It’s always effortless, easy, and context driven. Having a consolidated view of pertinent information, they can transcend expectations and achieve great outcomes, faster. As you get a deeper comprehension of customer needs, your teams become more effective and effective.

    Delight your customers with by implementing “Best of Breed” contact centre solution.

    Talk to one of our contact centre expert today.

Is Your Phone System Ready?

If you have recently started a business, you might want to regularly communicate with your customers to maintain the relationship. Email is one option, but the results are not immediate. On the other hand, calls are much quicker to produce results. But calls are fragmented, which means the calls you make on one device cannot be continued on another device immediately.

This is where a business phone system comes handy as it makes calling an effortless task. Business phone systems are typically used for both internal communication and communication with your clients. One such business phone system that brings world-class communication to your organization’s doorsteps is the Avaya phone system from the house of GenesysTel. Before we talk about the Avaya phone system and its benefits, let us first see what a business phone system is.

What is a Business Phone System?

A phone system or a business phone system is a network of hardware and software-based phones that comes with advanced telephonic features such as voicemail, call forward, automated routing, etc. It also comes with smartphone apps that can be used while answering your business calls. The phone systems can be on-site, hosted or hybrid purely based on the organization’s needs.

Phone Systems are mainly of 4 types – KSU-less phones, PBX, Key Phone Type, and VoIP. Out of the four, VoIP is the latest type of phone system that works when a phone interacts through the internet protocol.

The best part about VoIP phones is that you do not need a physical phone set. You can make the call through any device such as a smartphone or a personal computer. Not only that, but the calls can also be recorded, shared, and monitored. Another interesting feature of VoIP based phone systems is that you can choose any number of your choice and also take as many numbers as you want without any additional expense.

What is Avaya Phone System, and why should one opt for it?

The phone systems from Avaya are built using state-of-the-art VoIP technology that makes business communication agile, efficient, and cost-effective at the same time. Avaya Phone System supports your organization irrespective of whether your network is on-premise or on the cloud. They offer a wide array of business system devices to create a holistic ecosystem in your organization. These next-gen devices include smartphones, multimedia devices, and conferencing systems that push your internal and client communication one level higher.

Here are some ways in which Avaya Phone System can help your organization

    1. Enhanced Reachability
      Avaya Phone System is unique in adopting the email model to facilitate business communication. One of the reasons why emails are a popular means of business communication is that your single email address is synced across multiple devices. This means you can receive the same email in all these devices or type an email in one device and send it from another. Unfortunately, this was not possible in voice previously. But with the email model of Avaya Phone System, this feature has been brought to life. Every user in Avaya Phone System has his/her own business number, which is synchronized across all their devices.For instance, you receive a call on your desk phone, take a break, and continue the call on your mobile phone in another room. On top of it, all the voicemails go in one voicemail box, making the user’s life simpler.
    2. Omnichannel Experience
      Avaya not only offers cross-device functioning as seen before but also provides a complete omnichannel experience for its users. For instance, you are on a call with a customer. During the call, the customer wants to drop the call, but you want to complete the call. With Avaya Phone System, you can continue the call where it ended through a text message or a video message from the same office number. No need to depend on another device, such as a mobile to achieve that.

 

    1. Integration with apps
      With Avaya Phone System, you can even integrate popular apps from Google or Microsoft to take your business communication experience a notch higher. For instance, integrating with Office 365 will enable your phone system to view the calendar and schedule meetings.

 

    1. Virtual Conference Rooms
      Avaya enables every user to convert their office desk into their own conference room by giving their own bridge with full-fledged functionality. You can use your preferred device to make video conferencing and even share your screen or files without leaving your place. You can add up to 200 participants for a video conferencing and up to 1000 participants for audio conferencing. No more last-minute scampering for a conference room just for accessing the phone system.

Wrapping Up

Effective communication is important for the smooth functioning of any business. communication also needs to be agile enough to handle both internal and external communication. Avaya Phone System from GenesysTel is a perfect choice for any organization irrespective of which industry it falls in. Through Avaya, GenesysTel is offering a single point solution for all the communication-related issues faced by an organization.

Why Small & Medium Business Need a Hosted Phone System

Phone services used to incur a major expense for organizations. Traditional PBX systems utilized an array of expensive equipment and performed as private internal networks for organizations. This system permitted the employees to utilize a restricted number of phone lines. This traditional system needed constant upgradation and maintenance, which kept the monthly costs, piling up.

To attain success, a reliable, robust and flexible phone system is essential to businesses. With advancements in technology, an increasing number of organizations are installing a cloud-based communications system, in place of their traditional desk phones.

A majority of the things today have their own cloud. Cloud-powered managed services, disaster recovery, and backup, among others, are some examples. One major cloud application, which many organizations need to be on the lookout for and adopt is, hosted PBX. Cloud PBX is a service based on cloud technology wherein the vendor network hosts the software and hardware. The mobile phone in such a cloud phone system employs internet protocol (IP) to connect to the vendor.

Having a hosted phone system has become mission-critical for medium and small businesses in order to ensure their smooth functioning, and head towards strong growth. A hosted phone system empowers your employees to communicate with colleagues and customers in an efficient manner via their preferred devices. A hosted PBX can assist immensely in the sales & marketing function, which will thus help you in enhancing your brand image and increasing your customer acquisition rate. A hosted phone system thus acts as a business intelligence tool for organizations and helps them in improving their profits and scaling up their business. These benefits give a critical competitive advantage to medium and small businesses.

Cloud phone systems have valuable features in abundance, unlike traditional systems and incur low costs as well. A majority of small and medium businesses have to keep their costs to a bare minimum and run a tight ship. Installing a hosted phone system helps small and medium businesses to decrease costs, improve performance and increase productivity.

Even though the benefits of a cloud PBX are immense, small and medium businesses often find it difficult to make significant investments for technology upgradation. These organizations hence, need to conduct thorough research regarding the benefits of their initiative, before making the investment. Organizations need to ask the right questions, to gauge which hosted PBX system is appropriate for them.

A majority of the organizations have discarded their traditional expensive communications system, and with it the high maintenance costs as well. Almost every business function in an organization can reap the benefits of cloud technology. Hosted phone systems, unlike traditional systems, utilize voice over internet protocol (VoIP) which is employed by an outside service provider. This kind of technology-driven phone system has various beneficial features.

Here are some of the benefits of a hosted phone system:

    • Reduced costs

      Cloud phone systems enhance the business operations of an organization and help them to reduce costs. Cloud PBX systems have a cheaper cost associated with them as compared to the legacy systems and are easy to install and operate. The most significant cost reduction is in the non-involvement of equipment charges.

      When organizations choose to switch to hosted PBX systems, several costs aligned with legacy systems begin to disappear. For instance, the local phone company does not need to be contacted every now and then for extra lines, since the phone systems now run on an internet connection. With only incremental expenditures, cloud phone systems can control unlimited phone numbers. Since the hosted PBX system is maintained and monitored remotely, the costs associated with support are also reduced drastically. The hosted PBX system has no additional charges for long-distance calling, and the rate for international calls are also very low.

    • Improved flexibility
      Cloud phone systems enhance employee productivity by providing advanced features. The automated attendant function is one such added advantage, which improves employee productivity. This function enables a virtual receptionist that greets and routes callers to the appropriate mailboxes and provides business information to them, round the clock. Small and medium organizations can utilize this function to create a call routing process matching with their business processes.

      Cloud PBX system’s additional features include the ability to seamlessly remove, move, or add extensions and hassle-free call forwarding. The hosted phone system can be managed by utilizing a web browser or a mobile application. Functions such as advanced conferencing and voicemail over the internet are also some of the added benefits of a hosted PBX.

      Hosted phone systems assist an organization to improve the impact of its marketing efforts. For instance, informing about promotions and changing the music on hold, engages and encourages the customer to wait if there is a delay.

    • Enhanced scalability
      Traditionally, a frequent visit from a support person of legacy systems was required to add employees in the system and make other adjustments. These tasks were often tedious and required a lot of time to get accomplished. Today’s hosted phone systems, unlike traditional systems, can help in easy scalability. The system can be extended to multiple offices, access can be provided in new offices, and employees can be added, moved or removed with very little effort.

      While operating a cloud PBX system, maintaining and adding extra extensions can be done with basic knowledge regarding the systems. Small and medium businesses can thus employ a hosted PBX system for easy scalability without the need for heavy investments.

    • Reduced maintenance
      In the times of traditional phone systems, an outage of the system was a major issue that companies had to deal with. An outage in those times required calling the vendor and waiting for a technician to work on the issue. Such an outage and the related downtime adversely affected an organization’s performance and reputation. The new age hosted phone systems are maintained and managed by the vendor, and hence there is little to no downtime. The worry regarding additional costs for repairs and breakdown is long gone, and also there is no requirement from the customers/clients to hire a technician to manage the system.Hosted PBX systems often have an in-built redundancy, which ensures that the backup kicks in when a certain part of the system fails to keep the services running. In case of a breakdown, the service provider handles the concerning issue, without the requirement of the additional cost.
    • Efficient support
      Amongst the array of benefits provided by cloud PBX systems, the hand-on support has garnered high value from numerous organizations. The installation of a hosted phone system is easy and simple, and most tasks are taken care off by the company staff. The staff also guides the customers through the entire process and the to-do list in case of an emergency.

      Changes to the system can be made immediately without the need for on-site visits since professionals working at a remote location provide the support for software and hardware. Upgrades to the system can be done seamlessly without any hassle and do not cause any disruption of the service.

Hosted phone systems, unlike traditional systems, provide high security. The system consists of a remotely located advanced software, which continuously monitors the system to detect, and potential issues.

Over the past few years, hosted phone systems have become an integral part of numerous organizations. With the benefits of cost savings, low maintenance, excellent support, reliability, and flexibility, hosted phone systems have empowered businesses to concentrate on their core competencies without the concern for managing phone systems. These systems improve productivity amongst the increasing number of mobile workforces and enhance the communications between employees and clients.

The phone systems for business purposes are no longer a means for simply receiving and making calls. These hosted phone systems arm employees to communicate efficiently and effectively with customers, via their preferred device. This factor has given organizations the flexibility to scale up and deal with clients and consumers seamlessly. The hosted phone system market has grown drastically in the past few years and is expected to reach new highs in the near future. The boom in this market has also caused the uprising of numerous vendors, which has made choosing one all the more difficult.

Choosing a hosted PBX provider or vendor in today’s market can be a tedious task, and especially a vendor who understands your requirements. GenesysTel is one such organization providing hosted phone systems, which understands the requirements of small and medium businesses. GenesysTel understands that for small businesses, it is of utmost importance to establish an effective communications channel with customers, prospects, partners, and vendors.

The cloud PBX systems offered by GenesysTel are cost-effective and simple. GenesysTel empowers businesses with its new-age systems, to deliver faster and better output. Employees in organizations with GenesysTel’s systems spend quality time in conducting value-adding activities, and less time on managing their phones. The systems offered by GenesysTel helps companies to concentrate on satisfying their customers and increasing their sales.

Cloud PBX systems have been at the forefront in driving the expansion of new-age communications systems in the 21st century. Hosted phone systems have made it possible for organizations to save on thousands of dollars, and instead opt for cloud-based systems with a low cost.

Numerous businesses today have opted for hosted phone systems, and the number is expected to grow significantly in the near future. The previous concerns from sceptical organizations, regarding connection and service of hosted phone systems, have been subsided by the advancements in technology.

A guide to unlimited nbn™ plans

The consumption of media in digital formats is increasing tremendously across the world.   The last 10 years have witnessed unprecedented growth in the at-home entertainment including the Disney Plus, Netflix and HBO Now. With the spread of Corona Virus, consumers across the world are searching for the content to watch at their homes.  The internet has become an integral part of our lives, and it has transformed the way in which we work and play.  The interest of Australians towards unlimited data plans is increasing significantly.  It would not be wrong to say that by the end of 2020, Australian economy will be powered by NBN Broadband Network to emerge as a fully digital economy.

What is NBN Broadband Network? The National Broadband Network referred to as NBN in short.  This is a high – speed network rolled out by NBN (formally known as NBN Co) owned by the Australian government. The NBN provides high-speed broadband connections to Australian homes and offices.

What is an “unlimited” plan?

 It is important to understand that what does an unlimited data plan means.  In simple words, it means an internet connection with no data limits. For example, you get a 100GB plan, if your plan gets over in a month, then the speed of internet will reduce dramatically, and you’ll be charged a premium to get some extra data. 

An unlimited internet plan, at the same time, also means unlimited internet usage without the concern of the amount of data being used.

In the past, there were “unlimited plans” in which the internet speed dropped automatically after a certain data limit.

The Australian Competition and Consumer Commission took action against this.   The major reason why this term is used by the ISPs is that they want users to feel that they are getting a data limit that will not go over through normal usage.

The Unlimited plans were not exactly what they appeared to be

Still, there are some cases in which users may fall out of the excessive data usage, and this is considered as a foul of the ISP provider, breach of the fair use policy and fraudulent usage of your internet connection. 

There are only few service contracts that qualify the true meaning of “Unlimited”.

Why customers choose unlimited plans?

One of the first reasons customers seek for an unlimited plan is the peace of mind they get.  With such a plan, they need not to keep an eye on their data usage and can freely flick on Netflix and TV. Unlimited plans also help in making “working from home” more effective and efficient.  

Unlimited plans make our lives easier.

Important Factors of NBN Plan that should not be missed

Are you also looking for NBN plan?  Here are some factors that you should consider.

Internet speed

 It’s not about the amount of data that you get with the unlimited plan, it is about the speed that will get you the most out of the gaming devices, streaming services along with ensuring a seamless office work experience.

Our recommendations:

  • 25Mbps connection at a minimum will offer you the adequate speed for the home applications. According to the Competition and Consumer Commission (ACCC), there are over 1.1 million users on the 25/5Mbps plan (2017).
  • 100 Mbps is the fastest internet connection that will allow you to download large files quickly. The 100Mbps -speed tier of NBN will offer a perfect speed for gaming, 4K movie and large file downloads.

Evening speeds

What is the evening speed?  Evening speeds indicate the connection speeds at the times when the connections are used the most. It is a measure of the speed delivered by the ISP nightly from 7 pm – 11 pm.

The evening speeds drop dramatically in the case when NBN broadband service providers do not purchase sufficient bandwidth from nbn™. The calls will drop dramatically, and it takes longer for the speeds to recover. The speed will be back to normal when other users start logging off.

GenesysTel is a reliable and trusted business telecommunication and NBN broadband service provider in Australia.  With GenesysTel’s NBN you will get the best customer service along with high –performance NBN plans. Switching you NBN to GenesysTel is easy, (1) select a perfect plan according to your needs (2) we will then deliver you the modem (3) plug the model and go online! Unlimited NBN plans will allow you to enjoy the streaming, downloading and gaming as much as you want without the stress of speed caps and the huge bills.  Our 24X7 customer support will ensure that you do not face any issues while the deploying the best internet connection and our team will help you to get the most out of the unlimited nbn™ plans.