How to incorporate VoIP Phone Service into your call center?

Most new approaches, business models, and services have been released with the view of improving customer satisfaction and making the consumer journey as effortless as possible. A target that is readily obtained with improvements in technology. In this era, every industry is constantly searching for ways to modernize services. With the coming of technology, chances emerged that didn’t previously exist.

So, it’s no surprise that the customer support market has, also, been incorporating modern technology shifts. 1 special customer support technology that has been introduced in the past decade is Voice over Internet Protocol (VoIP). VoIP call centre phone systems continue growing in popularity because of the unique benefits it can provide a customer service section.

What’s VoIP?

VoIP is a technology which permits you to make phone calls using a broadband internet connection rather than a normal, analog telephone line. It works by converting your voice into an electronic signal that’s passed via the world wide web. Since it utilizes the internet, you do not need a telephone during the cell phone.

VoIP calls may happen from VoIP phones, computers, or telephone adapters. You can even make calls through WiFi.

Depending upon your service provider, you might just be allowed to call other VoIP subscribers. However, most businesses that invest in VoIP support make certain you could contact any telephone number, irrespective of distance.

Voice over IP Based Call Center

A VoIP call center phone system is a VoIP phoning software that is intended to handle the call volume of an whole call center. Unlike conventional analog telephone lines, VoIP technology employs broadband internet to connect the client with a provider. These systems help organizations manage and distribute large amounts of incoming and outgoing calls being made to its customer support teams.

There are lots of advantages of using VoIP over conventional phone services.

  1. Reduced Cost

    Genesystel offers a business VoIP starting at $35 per line each month for ten lines and can go as much as $25 per line each month for 21+ lines.

    Certainly, you can see the gap in cost between an analog telephone program and VoIP phone support. A number of businesses have made the shift due to this cut in price for communications.

  2. Feature Rich

    VoIP phone service offers the very same features included in your traditional phone plan: voicemail, caller ID, call forwarding, two-way calling, and much more. Additionally, it offers more features, like the ease of being able to connect these attributes to a computer or other device. Your employees can make or take calls and listen to voicemails straight from their pc, notebook, or tablet.

  3. Video Calls

    This app allows you to create video conference calls and phone calls and discuss instant messages. The capability to utilize these services for free was revolutionary and a vital aspect of VoIP that cannot be accomplished by conventional phone providers.

    Now you know the best motives for shifting from a conventional phone plan to VoIP phone service, think about the next VoIP service suppliers to find the best alternative for your company.

  4. Creating a Seamless Customer Experience with Genesystel and Avaya

    Give customers a clever, positive experience each time and you’re going to win a lifetime of loyalty. We can assist you to do precisely that. Rely on our expertise and invention as you evolve your customer experience strategy. In current market, there are many solutions to look at – we encourage you to look at the ones receiving accolades from analysts and customers. Ranking Avaya a Leader two years running, the 2020 Aragon Research Globe says we’ve “continued to push the envelope with Avaya Contact Center.”

    Together with Genesystel & Avaya solution, your customers will experience fast and efficient self-service on the channels they prefer, with available agent to help as needed. It’s always effortless, easy, and context driven. Having a consolidated view of pertinent information, they can transcend expectations and achieve great outcomes, faster. As you get a deeper comprehension of customer needs, your teams become more effective and effective.

    Delight your customers with by implementing “Best of Breed” contact centre solution.

    Talk to one of our contact centre expert today.

Is Your Phone System Ready?

If you have recently started a business, you might want to regularly communicate with your customers to maintain the relationship. Email is one option, but the results are not immediate. On the other hand, calls are much quicker to produce results. But calls are fragmented, which means the calls you make on one device cannot be continued on another device immediately.

This is where a business phone system comes handy as it makes calling an effortless task. Business phone systems are typically used for both internal communication and communication with your clients. One such business phone system that brings world-class communication to your organization’s doorsteps is the Avaya phone system from the house of GenesysTel. Before we talk about the Avaya phone system and its benefits, let us first see what a business phone system is.

What is a Business Phone System?

A phone system or a business phone system is a network of hardware and software-based phones that comes with advanced telephonic features such as voicemail, call forward, automated routing, etc. It also comes with smartphone apps that can be used while answering your business calls. The phone systems can be on-site, hosted or hybrid purely based on the organization’s needs.

Phone Systems are mainly of 4 types – KSU-less phones, PBX, Key Phone Type, and VoIP. Out of the four, VoIP is the latest type of phone system that works when a phone interacts through the internet protocol.

The best part about VoIP phones is that you do not need a physical phone set. You can make the call through any device such as a smartphone or a personal computer. Not only that, but the calls can also be recorded, shared, and monitored. Another interesting feature of VoIP based phone systems is that you can choose any number of your choice and also take as many numbers as you want without any additional expense.

What is Avaya Phone System, and why should one opt for it?

The phone systems from Avaya are built using state-of-the-art VoIP technology that makes business communication agile, efficient, and cost-effective at the same time. Avaya Phone System supports your organization irrespective of whether your network is on-premise or on the cloud. They offer a wide array of business system devices to create a holistic ecosystem in your organization. These next-gen devices include smartphones, multimedia devices, and conferencing systems that push your internal and client communication one level higher.

Here are some ways in which Avaya Phone System can help your organization

    1. Enhanced Reachability
      Avaya Phone System is unique in adopting the email model to facilitate business communication. One of the reasons why emails are a popular means of business communication is that your single email address is synced across multiple devices. This means you can receive the same email in all these devices or type an email in one device and send it from another. Unfortunately, this was not possible in voice previously. But with the email model of Avaya Phone System, this feature has been brought to life. Every user in Avaya Phone System has his/her own business number, which is synchronized across all their devices.For instance, you receive a call on your desk phone, take a break, and continue the call on your mobile phone in another room. On top of it, all the voicemails go in one voicemail box, making the user’s life simpler.
    2. Omnichannel Experience
      Avaya not only offers cross-device functioning as seen before but also provides a complete omnichannel experience for its users. For instance, you are on a call with a customer. During the call, the customer wants to drop the call, but you want to complete the call. With Avaya Phone System, you can continue the call where it ended through a text message or a video message from the same office number. No need to depend on another device, such as a mobile to achieve that.


    1. Integration with apps
      With Avaya Phone System, you can even integrate popular apps from Google or Microsoft to take your business communication experience a notch higher. For instance, integrating with Office 365 will enable your phone system to view the calendar and schedule meetings.


    1. Virtual Conference Rooms
      Avaya enables every user to convert their office desk into their own conference room by giving their own bridge with full-fledged functionality. You can use your preferred device to make video conferencing and even share your screen or files without leaving your place. You can add up to 200 participants for a video conferencing and up to 1000 participants for audio conferencing. No more last-minute scampering for a conference room just for accessing the phone system.

Wrapping Up

Effective communication is important for the smooth functioning of any business. communication also needs to be agile enough to handle both internal and external communication. Avaya Phone System from GenesysTel is a perfect choice for any organization irrespective of which industry it falls in. Through Avaya, GenesysTel is offering a single point solution for all the communication-related issues faced by an organization.

Why Small & Medium Business Need a Hosted Phone System

Phone services used to incur a major expense for organizations. Traditional PBX systems utilized an array of expensive equipment and performed as private internal networks for organizations. This system permitted the employees to utilize a restricted number of phone lines. This traditional system needed constant upgradation and maintenance, which kept the monthly costs, piling up.

To attain success, a reliable, robust and flexible phone system is essential to businesses. With advancements in technology, an increasing number of organizations are installing a cloud-based communications system, in place of their traditional desk phones.

A majority of the things today have their own cloud. Cloud-powered managed services, disaster recovery, and backup, among others, are some examples. One major cloud application, which many organizations need to be on the lookout for and adopt is, hosted PBX. Cloud PBX is a service based on cloud technology wherein the vendor network hosts the software and hardware. The mobile phone in such a cloud phone system employs internet protocol (IP) to connect to the vendor.

Having a hosted phone system has become mission-critical for medium and small businesses in order to ensure their smooth functioning, and head towards strong growth. A hosted phone system empowers your employees to communicate with colleagues and customers in an efficient manner via their preferred devices. A hosted PBX can assist immensely in the sales & marketing function, which will thus help you in enhancing your brand image and increasing your customer acquisition rate. A hosted phone system thus acts as a business intelligence tool for organizations and helps them in improving their profits and scaling up their business. These benefits give a critical competitive advantage to medium and small businesses.

Cloud phone systems have valuable features in abundance, unlike traditional systems and incur low costs as well. A majority of small and medium businesses have to keep their costs to a bare minimum and run a tight ship. Installing a hosted phone system helps small and medium businesses to decrease costs, improve performance and increase productivity.

Even though the benefits of a cloud PBX are immense, small and medium businesses often find it difficult to make significant investments for technology upgradation. These organizations hence, need to conduct thorough research regarding the benefits of their initiative, before making the investment. Organizations need to ask the right questions, to gauge which hosted PBX system is appropriate for them.

A majority of the organizations have discarded their traditional expensive communications system, and with it the high maintenance costs as well. Almost every business function in an organization can reap the benefits of cloud technology. Hosted phone systems, unlike traditional systems, utilize voice over internet protocol (VoIP) which is employed by an outside service provider. This kind of technology-driven phone system has various beneficial features.

Here are some of the benefits of a hosted phone system:

    • Reduced costs

      Cloud phone systems enhance the business operations of an organization and help them to reduce costs. Cloud PBX systems have a cheaper cost associated with them as compared to the legacy systems and are easy to install and operate. The most significant cost reduction is in the non-involvement of equipment charges.

      When organizations choose to switch to hosted PBX systems, several costs aligned with legacy systems begin to disappear. For instance, the local phone company does not need to be contacted every now and then for extra lines, since the phone systems now run on an internet connection. With only incremental expenditures, cloud phone systems can control unlimited phone numbers. Since the hosted PBX system is maintained and monitored remotely, the costs associated with support are also reduced drastically. The hosted PBX system has no additional charges for long-distance calling, and the rate for international calls are also very low.

    • Improved flexibility
      Cloud phone systems enhance employee productivity by providing advanced features. The automated attendant function is one such added advantage, which improves employee productivity. This function enables a virtual receptionist that greets and routes callers to the appropriate mailboxes and provides business information to them, round the clock. Small and medium organizations can utilize this function to create a call routing process matching with their business processes.

      Cloud PBX system’s additional features include the ability to seamlessly remove, move, or add extensions and hassle-free call forwarding. The hosted phone system can be managed by utilizing a web browser or a mobile application. Functions such as advanced conferencing and voicemail over the internet are also some of the added benefits of a hosted PBX.

      Hosted phone systems assist an organization to improve the impact of its marketing efforts. For instance, informing about promotions and changing the music on hold, engages and encourages the customer to wait if there is a delay.

    • Enhanced scalability
      Traditionally, a frequent visit from a support person of legacy systems was required to add employees in the system and make other adjustments. These tasks were often tedious and required a lot of time to get accomplished. Today’s hosted phone systems, unlike traditional systems, can help in easy scalability. The system can be extended to multiple offices, access can be provided in new offices, and employees can be added, moved or removed with very little effort.

      While operating a cloud PBX system, maintaining and adding extra extensions can be done with basic knowledge regarding the systems. Small and medium businesses can thus employ a hosted PBX system for easy scalability without the need for heavy investments.

    • Reduced maintenance
      In the times of traditional phone systems, an outage of the system was a major issue that companies had to deal with. An outage in those times required calling the vendor and waiting for a technician to work on the issue. Such an outage and the related downtime adversely affected an organization’s performance and reputation. The new age hosted phone systems are maintained and managed by the vendor, and hence there is little to no downtime. The worry regarding additional costs for repairs and breakdown is long gone, and also there is no requirement from the customers/clients to hire a technician to manage the system.Hosted PBX systems often have an in-built redundancy, which ensures that the backup kicks in when a certain part of the system fails to keep the services running. In case of a breakdown, the service provider handles the concerning issue, without the requirement of the additional cost.
    • Efficient support
      Amongst the array of benefits provided by cloud PBX systems, the hand-on support has garnered high value from numerous organizations. The installation of a hosted phone system is easy and simple, and most tasks are taken care off by the company staff. The staff also guides the customers through the entire process and the to-do list in case of an emergency.

      Changes to the system can be made immediately without the need for on-site visits since professionals working at a remote location provide the support for software and hardware. Upgrades to the system can be done seamlessly without any hassle and do not cause any disruption of the service.

Hosted phone systems, unlike traditional systems, provide high security. The system consists of a remotely located advanced software, which continuously monitors the system to detect, and potential issues.

Over the past few years, hosted phone systems have become an integral part of numerous organizations. With the benefits of cost savings, low maintenance, excellent support, reliability, and flexibility, hosted phone systems have empowered businesses to concentrate on their core competencies without the concern for managing phone systems. These systems improve productivity amongst the increasing number of mobile workforces and enhance the communications between employees and clients.

The phone systems for business purposes are no longer a means for simply receiving and making calls. These hosted phone systems arm employees to communicate efficiently and effectively with customers, via their preferred device. This factor has given organizations the flexibility to scale up and deal with clients and consumers seamlessly. The hosted phone system market has grown drastically in the past few years and is expected to reach new highs in the near future. The boom in this market has also caused the uprising of numerous vendors, which has made choosing one all the more difficult.

Choosing a hosted PBX provider or vendor in today’s market can be a tedious task, and especially a vendor who understands your requirements. GenesysTel is one such organization providing hosted phone systems, which understands the requirements of small and medium businesses. GenesysTel understands that for small businesses, it is of utmost importance to establish an effective communications channel with customers, prospects, partners, and vendors.

The cloud PBX systems offered by GenesysTel are cost-effective and simple. GenesysTel empowers businesses with its new-age systems, to deliver faster and better output. Employees in organizations with GenesysTel’s systems spend quality time in conducting value-adding activities, and less time on managing their phones. The systems offered by GenesysTel helps companies to concentrate on satisfying their customers and increasing their sales.

Cloud PBX systems have been at the forefront in driving the expansion of new-age communications systems in the 21st century. Hosted phone systems have made it possible for organizations to save on thousands of dollars, and instead opt for cloud-based systems with a low cost.

Numerous businesses today have opted for hosted phone systems, and the number is expected to grow significantly in the near future. The previous concerns from sceptical organizations, regarding connection and service of hosted phone systems, have been subsided by the advancements in technology.

A guide to unlimited nbn™ plans

The consumption of media in digital formats is increasing tremendously across the world.   The last 10 years have witnessed unprecedented growth in the at-home entertainment including the Disney Plus, Netflix and HBO Now. With the spread of Corona Virus, consumers across the world are searching for the content to watch at their homes.  The internet has become an integral part of our lives, and it has transformed the way in which we work and play.  The interest of Australians towards unlimited data plans is increasing significantly.  It would not be wrong to say that by the end of 2020, Australian economy will be powered by NBN Broadband Network to emerge as a fully digital economy.

What is NBN Broadband Network? The National Broadband Network referred to as NBN in short.  This is a high – speed network rolled out by NBN (formally known as NBN Co) owned by the Australian government. The NBN provides high-speed broadband connections to Australian homes and offices.

What is an “unlimited” plan?

 It is important to understand that what does an unlimited data plan means.  In simple words, it means an internet connection with no data limits. For example, you get a 100GB plan, if your plan gets over in a month, then the speed of internet will reduce dramatically, and you’ll be charged a premium to get some extra data. 

An unlimited internet plan, at the same time, also means unlimited internet usage without the concern of the amount of data being used.

In the past, there were “unlimited plans” in which the internet speed dropped automatically after a certain data limit.

The Australian Competition and Consumer Commission took action against this.   The major reason why this term is used by the ISPs is that they want users to feel that they are getting a data limit that will not go over through normal usage.

The Unlimited plans were not exactly what they appeared to be

Still, there are some cases in which users may fall out of the excessive data usage, and this is considered as a foul of the ISP provider, breach of the fair use policy and fraudulent usage of your internet connection. 

There are only few service contracts that qualify the true meaning of “Unlimited”.

Why customers choose unlimited plans?

One of the first reasons customers seek for an unlimited plan is the peace of mind they get.  With such a plan, they need not to keep an eye on their data usage and can freely flick on Netflix and TV. Unlimited plans also help in making “working from home” more effective and efficient.  

Unlimited plans make our lives easier.

Important Factors of NBN Plan that should not be missed

Are you also looking for NBN plan?  Here are some factors that you should consider.

Internet speed

 It’s not about the amount of data that you get with the unlimited plan, it is about the speed that will get you the most out of the gaming devices, streaming services along with ensuring a seamless office work experience.

Our recommendations:

  • 25Mbps connection at a minimum will offer you the adequate speed for the home applications. According to the Competition and Consumer Commission (ACCC), there are over 1.1 million users on the 25/5Mbps plan (2017).
  • 100 Mbps is the fastest internet connection that will allow you to download large files quickly. The 100Mbps -speed tier of NBN will offer a perfect speed for gaming, 4K movie and large file downloads.

Evening speeds

What is the evening speed?  Evening speeds indicate the connection speeds at the times when the connections are used the most. It is a measure of the speed delivered by the ISP nightly from 7 pm – 11 pm.

The evening speeds drop dramatically in the case when NBN broadband service providers do not purchase sufficient bandwidth from nbn™. The calls will drop dramatically, and it takes longer for the speeds to recover. The speed will be back to normal when other users start logging off.

GenesysTel is a reliable and trusted business telecommunication and NBN broadband service provider in Australia.  With GenesysTel’s NBN you will get the best customer service along with high –performance NBN plans. Switching you NBN to GenesysTel is easy, (1) select a perfect plan according to your needs (2) we will then deliver you the modem (3) plug the model and go online! Unlimited NBN plans will allow you to enjoy the streaming, downloading and gaming as much as you want without the stress of speed caps and the huge bills.  Our 24X7 customer support will ensure that you do not face any issues while the deploying the best internet connection and our team will help you to get the most out of the unlimited nbn™ plans.

Tips for Choosing the Best Small Business Phone System

Business phone system is a mission-critical tool that helps businesses accelerating their growth and helping them achieve their goals.  It is, therefore, essential for companies to choose the best business phone system. There are several options of business phone system including, analog landlines, VoIP Phone System for Small Business, and cloud-hosted VoIP service.   The process of selection of the phone system is both challenging and time consuming.   

VoIP business phone system is the first choice for businesses and enterprises as they cost less and include several advanced features that go beyond making the calls.  VoIP Phone System for Small Business facilitates company-wide communication to streamline operations and help businesses saving their costs.  

What is VoIP? VoIP is Voice over Internet Protocol, VoIP phone system is a form of service that offers businesses multiple lines of communication via the internet, including messaging, calling and video calling and scheduling.    
Small businesses have to make a big impression, and VoIP phone systems can help them.  

This blog will let you know some tips for choosing a VoIP system for small businesses. We have researched and analyzed some of the best tips that will for sure, help you in choosing your business phone system. 

Features of the business phone system

There are some important features that you should look in the plan: 

 1. Does the plan offer you all the essential features that your business needs for a seamless functioning? 

2. What are the extra features in the plan that will help your business? 

3. You should also check that if there is any additional fees for some specific tool as your basic plan may not include all the features.  

4. The vendor should also be asked about the updates schedules and maintenance windows and the new features that your vendor will add.   


While choosing a phone system for small business, a balance between the cost and features must be ensured. In simple words, a VoIP system loaded with several features may not help you if you cannot afford it. 

 We recommend you to focus on the features that you require and select the plan accordingly.  

Important tip: Growth stage businesses should map out both their current and future requirements before choosing a phone system for small businesses. 

Infrastructural changes 

1. To run the business phone system successfully, you should consider the changes that you have to make in your existing infrastructure.   

2. Inquire about the equipment that needs to be upgraded or replaced along with the changes like a second internet connection for VoIP. 

3. You should also look for a vendor that can assess your existing network with a small payment included in the fees.  

Ease of use

1. The VoIP phone systems are generally easy to use for the employees, but every system is different. 

2. Consider ensuring that your employees can use the new business phone system easily and efficiently.  

3. Do not forget to take a test drive of the new phone system to let your users try the new system in a real-world environment.  

Customized Mobile Apps

Your mobile and frontline workers may require a full suite of VoIP functionality so that they can run it on their mobile devices. In such a case, you need to ensure that the VoIP service you are choosing is mobile enough to serve the needs of your mobile workers.   

 This is important as not all the vendors will offer you the same services and value as they deliver with the desktop app.  

Call Management

 Before choosing the VoIP phone system for your small business, ensure that the product you choose includes all the smart features to meet all your smart business needs. For example, the call queuing feature will allow you to manage a large call volume on certain phone numbers. 

The VoIP should also be efficient enough to distribute the calls between different extensions. 

Vendor Support and history

Last, but essential, the cloud VoIP service provider you choose for should work as your business partner rather than just another supplier. In addition, also check about their history about serving the small businesses along with their efficiency in complying with the mandatory industry requirements. 

GenesysTel – Small Business Phone System Expert

GenesysTel offers the most trusted business voice solutions that are powered by VoIP at the best affordable prices. We are a leading business phone company, our VoIP and IP phone systems offer high-quality calls with call clarity at the lowest rates in Australia. Are you looking for a reliable business phone system partner? We can provide you the most cost-effective, responsive, personalized, and affordable business telecommunications solutions for your business. We will offer you business voice solutions according to your business objectives and the business challenges.  

Complete Guide to Choosing VoIP Phone System For Business

Are you aware that the new communication channel over the phone, like the VoIP solutions, can reduce your business operating cost considerably?  Now, you can save around 70% of your costs without compromising on the features of traditional phone systems but adding more . Be in an advantageous position with the added features in this latest system, making calls on the go managing everything through a computer app. Build a team bonding with your staff working remotely and monitor everything through the mouse effortlessly and so much more.

Switching from the regular PSTN phone lines to the virtual world of VoIP might seem to be intimated at the beginning and can bring forward some teething problems, but it is quite common when you embrace new technology into your system. It is not rocket science, which will go over your head but can boost up the process of your efficient decision making considerably fast within a few hours of initial jugglery.  Through this VoIP wiki that we have prepared, get to know the details of the virtual phone services. And find an easy solution to work in a better atmosphere.  Our, this, VoIP for business article will guide you for stepping the foot forward and enable you to decide to adapt to this technology to sail and begin the voyage.

What is VoIP

By now, almost all are aware and making calls using the internet using various platforms like Whatsapp, Skype, Google Duos, and likewise. They all need an internet connection to connect to others. It is nothing but talking with others through VOIP. It is time for you to know the details of what is VoIP and how does it work.

  • The full form of VOIP is voice over internet protocol. It uses the internet to make calls through a phone system that converts the analog signals of the sounds to digital signals. One can use any system like the desktop, laptop, or any digital device that is driven by data. 
  • The basic principle is to use the internet to make calls, unlike traditional phone calls through landlines and mobile phones. One of the significant advantages is that business houses can cut down their traditional phone usage expenses. The call and the rental charges can be cut drastically as internet data is used to make the calls. Sometimes one can make the calls free of cost as the data providers offer various sales promotions and loyalty packages.

It is time for you to embrace the new technology and cut down your business expenses considerably. Contact clients and coworkers at lightning speed. Do not delay to take the services and enjoy the benefits. Be in touch with us immediately for more details.

How VoIP Works

  • As already discussed, VOIP needs an internet connection to work. But that is not all. Let us dig a little deep and look at how does VoIP work The efficiency of the VoIP depends on the speed and the signal strength of the internet connection. How do VoIP phones work and behave entirely depends on the stability of the internet. Some of the gadgets that are used in the system help them to work efficiently. 
  • While making calls using the VOIP phone services,your voice is encoded to digital data and sent to other phones. The other telephones re-recodes the digital data into voice signals. Thus, the receiver of your call can hear your voice. 
  • Throughout the process of encoding and decoding is done by codec’s. Codec’s compresses the data for faster transmission and better voice quality and clarity. Codec’s are essential in the VoIP systems playing the vital role of switching analog data to digital and vice-versa. 
  • One should make note that calls made through VoIP can be received by traditional phones. Again, traditional telephones can dial the VoIP number to connect to the user. In both cases, either the digital signal is converted to analog or the analog signal is reversed. The process begins or ends at some point, till which both the signals get the scope to travel before conversion. If users at both ends are using VoIP devices, the call signals travel digitally entirely, without requirement of translation. 

However, how does VoIP work efficiently depends on particular gadgets that are used to make these types of calls and one should also know a bit about them. Without any argument, one can say VoIP is gaining popularity day by day due to multiple advantages, and many users are switching to this new system for various reasons.

Why VoIP is popular now a days

By now, one has understood how VoIP works,and it is time to look into the factors why VoIP is gaining popularity and replacing the traditional phone system of connecting with people. It is estimated that by 2020 there would be nearly 204.8 billion corporate subscribers worldwide.

  • Cuts down the telephone bills – One of the primary reasons for VoIP phones getting popular are the cost to make and receive the calls. Unlike the traditional call system, VoIP call rates are much cheaper as they are calls made through the internet. Data rates are much less than the traditional voice calls. One can connect to distance places of the world at a much lower price and talk freely for hours without the worries of the mounting phone bills. The costs of the calls are included in the plans of the broadband system. The user does not need to shell any extra penny to talk using this system. 
  • Better call quality – The voice technology used by any VoIP calling system is a High Definition or HD voice technology. It is an utterly digital method and compresses the voice signals to travel at lightning speed without any lag, depending on the internet speed. Thus it makes the calls to have better clarity. One can make these type of calls irrespective of their location and even on the move with the through their mobile phones. It enables the user more flexible to work and while on the go, and one does not need to be stationary at one place to make or receive calls. 
  • Business operations are scaled – In this age of cutthroat competition, the revenue earnings get a hammering if one does not scale their business operations. Scaling down the business is one of the critical factors to cut unnecessary overheads. Unlike the traditional system, where a new PBX system needs to be installed with the increase in the number of users, using the business VoIP system, any business entity only needs to buy the phones that work on VoIP and pass them to their employees. One only needs to add the newly added phone to the network using their computer, where the software is loaded to make these types of calls. Simply clicking the mouse can add any VoIP enabled phone to the system, and no such extra gadgets are required. 
  • Enhances efficiency – Since the success of any business depends on the Customer Relationship Management or the CRM and the Enterprise Resource Planning, any VoIP system introduced in any business helps to maintain more balance between the two. Back office, human resources management is done using the ERP that ultimately helps to get customer satisfaction. VoIP easily integrates with these types of software and improves efficiency and enhances the productivity of any employee, and thus the business is well managed to earn more revenues. This technology helps any business house to maintain the equilibrium of the functions of different wings, and better-coordinated efforts are made by the employees to increase productivity and the market share. Experts predict that by the year 2025 95% of customer interaction will be done by Artificial Intelligence and Chabot.
  • Can be easily configured – Unlike traditional phones, IP phone systems are easy to configure, allowing the user to call a specific number or multiple numbers easily. Calls can be scheduled in advance, and the system can connect to the users based on the schedule. This is of great help to the entrepreneurs as telephonic meetings with the employees, or the customers can be done more efficiently. 

Get in touch with us for more details to enjoy the benefits. We are open to clear your doubts so that you can run your business more efficiently, embracing the most popular communication technology as on date. 

VoIP Business VoIP Phone System vs. Traditional On-Premise PBX

One can see that VoIP phone Compound Annual Growth Rate or CAGR will be 14% by the year 2024 In the Asia Pacific region due to the benefits that one can derive from them.

  • It has been observed that if the internet connection is stable, VoIP PBX works much better than the traditional-on premise- PBX systems. If the cloud-hosted services back it, the chance of call drop and call failure is minimized. The traditional PBX system works on a wired connection, and the signals are very much dependent on the electromagnetic interference. As the distance increases, the quality of the call drops considerably due to weak signal strength. This is completely negated in the IP PBX phone system.Thus the reliability of the calls is more in business PBX working using the VoIP technology. 
  • In the case of traditional PBX, one needs to increase the capacity of the PBX paying the extra amount to the service provider, and extra gadgets need to be purchased to give a connection to the additional number of employees. It is an entirely wired system. However, in the IP PBX phone system, one can easily increase the number of users only purchasing the VoIP enabled handsets and remotely connect them with the system. If the bandwidth of the network is robust, there are no problems in adding additional devices. Therefore, we can say VoIP systems are more flexible to work with than the age-old traditional PBX phone system.
  • One of the significant advantages of an IP telephone system is to cut down the recurring cost, including recurring maintenance considerably. The underlying infrastructure is not that heavy in the case of this type of phone system, and the upfront cost is much less. In the traditional- on-premise PBX system, the bills increase progressively as more users are added. If you are in business, you might have noticed how your bills inflate as the number of users and the calls made increases, unlike the VoIP system where they are no requirement of paying separately for the internet and the call charges. Service providers do correct metering, and the soaring bills are completely negated as this system works in a bundled process. Thus one pays less in the internet phone system and this cuts down the overall business overheads to a considerable level. 
  • There are many other features in using VoIP phones. One can make outgoing calls as well as receive incoming calls. You can do video conferencing, get notifications and screen pop-ups, get voicemail, and transfer voicemail to email, and many other unique features that cannot be availed through the traditional PBX system. We can say that phone systems working with VoIP technology are feature-rich, and many business houses take full advantage of them without paying anything extra. These types of phone calls and features can be availed using any desktop, laptop, any data-enabled digital device, and mobile phones. However, almost a chunk of the features is absent in the traditional PBX systems. 

What do I need for a VoIP Phone system to work?

  • If you intend to have a VoIP system, the first and foremost thing you should have is an internet connection with good signal strength and proper bandwidth. As they work using the internet, therefore make sure that you subscribe with an internet service provider that can fulfill the above primary condition.
  • A VoIP gateway router is needed that is linked with the internet gateway of your service provider. From the gateway router, connect your desktop, laptop, VoIP PBX, and all workstation on the one hand and the server, mobile phones, analog phones, and VoIP phones on the other side.
  • If you are willing to take advantage of the full benefits of this system, opt for the IP paging technique too. Go for Uncast IP paging that works on one to one basis and each having a different IP address. If you want to send pages to multiple phones, select the Multicast IP paging option. Again under each of these two paging systems, there is overhead paging and the desktop paging.
  • You need to purchase some IP enabled phones to take advantage of the SIP system. Buy a hardware-enabled phone, which is nothing but something like the basic landline phones but with VoIP technology. One can make calls, do conferencing, and send voicemails, transfer calls, and many other things. These types of phones come with an inbuilt microphone, speaker, and the caller ID feature along with the dial pads.
  • You can also use software devices like desktops, mobile phones, and laptops. The software enabled phones have a touchpad and caller ID, and one need to an external headset and microphone to make and receive calls except the VoIP enabled mobile phones.
  • One needs to have an ATA, which is nothing but analog telephone adaptor, RJ 45 LAN cable, and specially made IP enabled headset and some software to make and receive calls using the internet. It is best to contact some VoIP supply and service experts to know all the technicalities and the equipment needed and understand how VoIP works in Australia if you are operating your business from there. 

It is time for you to call or ping us and we are free to help you out to suggest the best solution and help you to install the system for your business. 

The Best VoIP Phone Systems for Small Business

  • It has been found through research in Australia that 70% of the expenses of any small business is from the phone calls. With the VoIP phone system Australia gaining popularity day by day, one can cut down the telephone expenses by about 60%. 
  • One should subscribe to some of the best plans according to the business need and use VoIP enabled mobile phones to make cheap long distance local or international calls. 
  • Getting the hosted PBX is another best way as they minimize the cost of hardware that would have been otherwise required incurring huge expenses. Make sure that the IP phone supplier and the service provider gives 100% free programming solution with lifetime validity. 

If you have staff that is working from home or remotely located, the best VoIP phone system Australia companies can come to help your small business with their services. It is time to compare the services offered by different companies and select the best one for your small business needs. 

  • Some of the best companies in Australia offer exclusive packages for small business houses so that the small entrepreneurs do not burn a hole in their pocket, installing and maintaining them. 
  • Make sure that your business volume increase without increasing the phone and communication bills while opting for the SIP phone system.
  • Get the VoIP desktop phone handset, WiFi enabled wireless phone or a DECT receiver, Softphones for the remote workers, or the IP conferencing phone set at a reasonable price to run the show of your small business cutting down the overhead costs. 

VoIP Plan Table

One can select various plans from the service provider. The plans and the costs vary according to the features that are needed for running the business. However, before selecting any service provider and enrolling for a specific plan as per their table, it should be pertinent to ask about some of the factors that may or may not be included in the selected plan. One should always ask for the plan details and enquire about the plan features before sealing the deal. In a study, it has been found that 22% of all businesses have toll free numbers, allowing customers to communicate without spending on their phone bills. Careful selection of a plan is needed so that anyone in the organization can handle the incoming calls without keeping the customer waiting.

  • Enquire about the cost per month – One should always ask about the cost per month for a particular plan. They vary considerably according to the features included, and for all, not all features are required. It is best to start with the minimum basic plan, gauge the pros and cons as per the business need, and then shift to some other higher plan to overcome the cons if felt any.
  • Setup and hosting fees – Make sure if the plan that you have selected from the table includes or excludes the hosting and the setup fees. Many service provider does this free of cost, and one should get it confirmed before taking the services from any particular provider.
  • The subscription level – There are different plans offered by every service provider. The higher the subscription, the more are the features. Define your business needs, read and understand all the features, and then only subscribe to a particular plan. A subscription with unnecessary features for your business module will increase the business expenses, and again a less featured plan will not suffice your business needs. One should, therefore, judiciously select the plan and steam ahead.
  • The user numbers – This is one of the significant factors for selecting a plan from any table. The more the number, the price per user drops. The monthly charges vary according to the number of users using the system.
  • The broadband speed – As already discussed, VoIP works with the help of the internet, as the name suggests. So a steady and broadband connection that can give a speed of 10 Mbps without any interruption should always be included in your plan table.
  • Phone and additional pieces of equipment – With many manufacturers engaged in the business of VoIP phones, the prices of the sets have considerably come down. One can enjoy price cuts. Again almost all the extra equipment that is needed is supplied by the service providers free of cost, except the extra microphones and the external headsets and adapters. Make sure to choose the best plan from the table.


VoIP phones are here to stay and would gradually replace traditional phones. Low cost of operation and voice and video clarity is some of the key features along with lighting speed call connection. They are becoming a must for all businesses not only to keep the communication cost in control but to cut the costs to a great level. Almost all entrepreneurs are looking to cut down their overheads to sustain challenging market situations. It is no point in being a laggard, but to install the system in your business following the guidelines mentioned above. It is time to communicate effectively to control your manpower resources and increase the business volume by increasing the customer base. So, get a VoIP system installed in your business and reap the benefits.

For any doubt-clearing, and services feel free to contact us, and we shall be more than happy to answer your queries and fulfill your needs.

Be in touch with us without any hesitation for any of your VoIP blues. We are always open to serve & solve your purpose anytime without any delay.

It is time to pick up your phone and dial our digits without delay for more details. Write to us for any query, and we are always open to explain and reply and, if necessary, do the needful for you.