Take Your Phone System with You Anywhere and Everywhere 

A missed call can be a missed opportunity. Hosted PBX is a cloud-based communication service which requires little to no investment in the hardware and software and just takes minutes to get started. Cloud-based phone system can be easily integrated with the employees mobile device, which let the receive business calls without revealing their personal number to the clients. These phone systems are designed to bring flexibility and mobility in the work environment. Your employee can’t always be at their desk, but they can now take the phone system with them wherever they go. Hosted PBX providers in Australia has come up with this advanced cloud-based telephony system which offers some terrific features to your team along with mobility. 

Hosted PBX offers splendid flexibility with some advanced features that can make working from distant location convenient.  

No Hardware Attached 

The hosted PBX system doesn’t have any additional hardware or infrastructure thus, it is easy to manage or operate. It is a virtual communication system that you can carry with you anywhere you go. This is not it, as it doesn’t have any added hardware, it is affordable. 

Access Fax, Email and Voicemails 

You can check your faxes in the mail anytime and anywhere with the access of the internet. Even you can reply to these emails in the same way. Like you operate your personal email address, similarly, you can operate and manage all official messages. You can save, delete, forward, read and print the emails as per your needs with the help of the cloud. 

Switch between Devices 

A small business PBX system allows you to use any device for any type of business communication at any time. Hosted PBX lets the user access voice, text, video, images and presentation on any device. This offers you a hassle free working with ready-to-available means of communication. 

Office on Move 

Imagine you have to leave early from the office and then suddenly you received a call from your boss, what will you do? If you stay in the office, you will be late and if you don’t pick your boss’s call, then you are in trouble. The best solution for such situation is to have cloud-hosted PBX that allows you to integrate your mobile phone with the office phone system so that you don’t miss important calls. 

Features that Enhance Communication Experience 

Hosted PBX comes with top-notch call handling abilities. Features like caller ID, Call recording, voicemail, hold-on-music, extensions, IVR, and long distance tracking makes it a must-have for small and mediumsized businesses to beat the competition. You can even integrate it with existing business applications for complete transparency. 

Less Travelling 

To attend business meetings and seminars, there is no need to commute to remote locations as Cloud-based PBX allow you to be present in the meeting. Hosted PBX enables two-way call, video conferencing, multi-party conference, file and presentation sharing to make things convenient for you. 

GenesysTel is Hosted PBX Provider in Australia which offers a range of cloud-based phone system solutions to make communication more comprehensive. It is a great fit for any entrepreneur who doesn’t want to lose its clients. 

 

Why You Must Switch to a Unified Cloud-Based Business Telephony Solution?

How often have you heard the words, “But, it’s not our fault” when you are talking with your business phone system provider, ISP or mobility operator when you are complaining about something going wrong?

If the answer is many times, then it’s time for you to move to a more complete, unified telecom solution that takes cares of all your telecom needs.

Even if you haven’t heard these words yet, why wait to hear them because you will hear them one day, the question is not if, but when. The problem of accountability persists across the telecom domain wherein service providers at times refuse to take the blame for a malfunctioning product or bad service.

As a business, you cannot afford to be held hostage to the lack of accountability of the telecom solutions providers you are working with. Also, there are times when your phone systems are functioning optimally, but you are facing issues with data connectivity or your remote workforce might be facing a problem with mobile data. In such a scenario, the problem with one communication arm can impact the productivity of the whole organization.

If you do not want to face such scenarios, this is the right time to move to a managed telecom services provider that offers you a complete telecom package including voice, data and mobile solutions.  Yes, a single bundled telecom package that takes care of all the telecom requirements of your business.

So how does your business benefit from a complete telecom solution:

  • Better Accountability

One of the key reasons why there is no lack of accountability when it comes to unified telecom packages is that the telecom infrastructure is cloud-hosted; the service provider is responsible for its maintenance and optimally manages all the telecom services provided to your business.

You get the advantage of minimal downtime and the assurance that in case of any problem, big or small, the provider is going to take care of it, immediately. More often than not, you don’t even have to call your managed telecom services provider to register a complaint. They are already aware that something has gone wrong at a customer’s end, and proactively taking care of the problem.

You are not at your wit’s end trying to explain the problem and convincing the provider to take care of the problem at the earliest. A managed telecom provider closely monitors the hosted telecom infrastructure at all times and therefore can respond to a problem quickly and efficiently. Accountability and taking responsibility for a problem is never an issue because the provider is taking responsibility for all back-end telecom infrastructure.

  • A Single Point of Contact

With a bundled offering you are essentially using the services of a single telecom solutions provider. You are not talking to different vendors, but just one vendor. You don’t have to explain your telecom needs to multiple vendors but just one service provider. And because the provider gains a holistic understanding of your requirements, you can implement a solutions package that perfectly aligns with your telecom needs.

Also, if something goes wrong with your voice system or you are facing data connectivity issues or mobility problems, you talk to the same provider. In a worst-case scenario, if you want to blame someone for your telecom problem, you blame just one service provider. If and when you do want to lodge a complaint, there is just one customer support number.

Working with a single service provider to meet all your business’s telecommunications needs is a huge advantage because you get a single consolidated bill for voice, data and mobile. You also have better control over your usage.

Conclusion

If you aren’t switching to a telecom service provider that offers one complete solution for all your telecom needs, you are missing out. This is a great way of giving your business the telecom advantage it deserves.

 

Managed Telephony Systems vs. Traditional Phone System – Is There a Clear Winner? 

A key business challenge faced by SMBs is to keep up with digital transformation, meaning leverage digital technologies for driving business growth. One of the areas where such technologies are playing an important role is telecom. Businesses that are deploying advanced telecom systems are getting an edge against those who are still using legacy telecom solutions. 

According to a MarketsandMarkets report, the global cloud PBX market is expected to touch a figure of $USD 9.5 Billion by 2023. This essentially means, businesses both enterprise level and SMBs, are moving to managed telephony systems.  

Having said that, let’s take a look at a comparison between traditional phone systems and managed telephony. This will help you make an informed decision as to whether you should pick the latter. 

1. Excellent Up-Time 

Hosted phone systems promise an amazing uptime and minimal downtime. Some hosted system providers go so far as to promise more than 99% uptime. All that is required is consistent internet connectivity. This means your business’s communication lines are open always, within the company and with the outside world (customers, third-party providers etc.) 

On the other hand, on-premise systems face downtime problems and at times phone systems are down by hours or days. When your phone systems are down, you can no longer communicate with your customers and if your business has offices over distributed locations, employees across locations cannot talk to one another. As can be imagined, the repercussions for your business, in this case, are tremendous in the form of loss of employee productivity and business revenue. 

2. Service Issues Handled by Provider 

As a business, irrespective of whether you are enterprise or SMB business, you are always short of time. You want to ensure whatever time you have on your hands is spent in strategic revenue generation activities. If you have an on-premise traditional phone system, you are responsible for taking care of the problems, if and when something goes wrong.  

Even if you have signed for a service contract, you still have to pay for equipment replacement or damage (unless, this is covered in your service contract, in which case the service contract is prohibitively expensive).  

Also, most services contracts have fixed scope and a certain resolution time frame. Not all problems are covered and there are times when the problem resolution can take days.  

If you sign up with hosted PBX solutions provider, the provider is responsible for everything from the service perspective. Most service providers promise top-of-the-line uninterrupted service and 24×7 support in case something goes wrong. It’s important to understand that the back end telecom infrastructure is not located in your office premise and its upkeep is also not your responsibility.  You are assured of, and sign concreted and enforceable SLAs that ensure your business’s communications system functions optimally at all times. 

Conclusion 

Just comparing these two aspects tell you in very clear terms that managed telephony is the way forward for your business. You can’t take a chance with the telecom infrastructure that drives your business. With a managed telephony-system, you know you have a communications solution that is scalable, accessible and affordable, and which walks in step with your business needs. 

Legacy Phone Systems Increasing Overheads? Move to a Fully Managed PBX System

If you are an SMB owner reading this article, you are someone who realizes the importance of cutting down operational costs. You are competing against bigger and far well-entrenched players in your niche and need all the advantage you can get, to beat them. One of the ways you can do this is by investing in strategic revenue generation activities, but do you have the monetary resources on hand to take this step?

Yes, you do. Look around you, those legacy phone systems must be replaced with their sophisticated cloud-hosted counterparts.

Here’s why you should take this step:

High Cost of Maintenance

When we are talking about maintenance costs we aren’t just talking about the money you are going to spend to keep these phone systems shipshape. We are also taking into consideration the time invested in maintaining these legacy phone systems. Remember, time comes at a premium for your business and you don’t want to waste it trying to sort out your business phone maintenance issues. Also, if you are facing problems, that means your communication system is down, which results in loss of productivity; something you cannot take lightly.

Outdated Features

As an SMB how do you achieve a semblance of parity with your enterprise level competitors? The answer lies in digital transformation and deploying the right technology that drives business growth. If you are still using outdated phone systems, you won’t be able to maximize the potential of ‘communication’ to grow your business. The technology you are using might be a big reason why your business is falling behind the competition.

The solution lies in moving to a fully managed-business telephony system. You can deploy the most advanced business telephony solutions, with very little investment. Here are a few reasons why this is a promising idea:

 You are not Responsible for Its Maintenance

The word ‘fully managed’ means your business telephony system is managed by the hosted-PBX solutions provider. You use a subscription-based model to install the solution and the biggest benefit is that you do not have to invest in/or host an on-premise telecom infrastructure. Your hosted-telephony solutions provider remotely manages all your telecom needs, ensuring minimal downtime. This can improve your business’s communication efficiency by a long way, which results in improved operational efficiency. You are essentially bringing down your overheads by a long way and at the same time ensuring you telecom system functions optimally, always.

Predictable Costs – No Surprises

Think about a scenario wherein, you have planned a comprehensive and detailed business strategy that underlines expenses in a calendar year. But, all the best laid plans go astray when your telecom infrastructure crashes. The reasons could be many, but the result is an unplanned expense. This adversely impacts your business strategy and you are unable to achieve your revenue goals for the year. This probably sounds like a nightmarish scenario and it is, but it can be very real if you don’t make your telecom costs more predictable.

This is possible with a cloud-hosted communications system wherein the subscription covers just about every cost. Right from maintenance to software updates and from device upgrades to additional features integration – you pay a fixed cost at regular intervals (monthly, quarterly or yearly). There are no nasty surprises waiting for you!

Conclusion

Don’t miss the bus when it comes to your business’s telecom needs. Stop wasting money in maintaining your old phone systems when newer, better and far more advanced phone systems are available, at an affordable cost.

Are You Able To Realize the Full Potential of NBN for Your Business?

The Australian government has made it mandatory for businesses to move to NBN or the National Broadband Network if they want an internet service or a landline phone (provided NBN is available in their area/region).

While there is a debate raging about the merits and demerits of NBN, there is very little doubt that it brings certain benefits to the table. These include the promise of reliable internet with fast speed at affordable rates.

It can be a boon for SMBs who want to be connected at all times and experience minimal downtime, and still keep their telecom budget in check.  Downtime in today’s world can result in loss of productivity, which results in loss of revenue and which ultimately leads to a business incurring losses.

Is Your Phone System NBN Ready?

Businesses have a common misconception that they can automatically shift to NBN. The reality is that they need to prepare themselves to switch to NBN. Your internet can be NBN ready but the question is – Is your phone system up to speed?

If your business wants to put NBN to good use it must work with a telecom solutions provider that offers an NBN ready phone system. One of the strategic choices you can make in this case is move to an NBN ready hosted PBX system.

You not only get the benefit of NBN but also the many benefits offered by a cloud hosted phone system.

It’s important to remember that seamless communication lies at the very heart of all successful businesses.  This ensures better productivity and more informed and quicker decision making.

Your business can evolve faster to meet the changing demands of your customers and implement strategies that help beat your competition. Better communication helps you develop and implement strategies that guarantee your business moves in sync with your customers’ demands.

But what happens if your business faces connectivity issues? If your employees face bad network connectivity, your means of communication get disrupted. This means the decisions that need to be taken or have been taken are not communicated to the right people at the right time. Sporadic disconnections can result in long-term losses for your business.

This is why, as a business, you must use NBN and in order to maximize the use of NBN, you should install a cloud-hosted PBX system.

A Cloud-Hosted PBX for NBN

A cloud-hosted PBX involves plugging in your phone into a modem, and wherein data is sent across the internet (the IP network), moving to the cloud, from which it gets transmitted to the data centre of your voice provider.

As can be imagined, this requires internet continuity with minimal downtime- a key benefit that NBN aims to bring to the table.

One of the advantages of cloud-hosted PBX apart from its NBN readiness is its long-term affordability. After the initial outlay, the day-to-day costs of running a cloud-hosted PBX are much cheaper as compared to traditional phone and data systems. Couple this with low maintenance costs, a rich feature set, 24×7 customer support, the fact that it can be accessed from anywhere, and you have enough reason to use a hosted PBX system to become NBN ready.

Conclusion

NBN seeks to offer Australian businesses a chance to get a competitive edge by bringing high-quality internet connectivity within reach of businesses that earlier might not have been able to afford the cost of such internet.

The fear of disconnecting from the internet and thus losing critical communication time is no longer a fear factor, courtesy NBN; however, a business doesn’t automatically become NBN ready. It needs to install the kind of tech that helps it optimize NBN for business benefit.

 

VoIP vs. PBX: Which System Can Drive Seamless Business Communication? 

As a business, you want to establish seamless channels of communication between the various business stakeholders. This includes your employees, customers, and various third-parties you are doing business with. You don’t want communication lag, resulting in miscommunication or delayed communication. The end result in such cases can be a loss of productivity and slow decision making. As can be imagined, this can lead to tremendous losses for your business. What’s more, choosing the right communication system can reduce your overhead expenses. This money can be spent elsewhere on more strategic and revenue generation activities. 

In this article, we discuss the differences between VoIP and PBX, to help you make the right choice between the two.  

So let’s get started. 

Cutting-Edge Technology over Legacy System 

PBX refers to Private Business Exchange, and is an on-premise system that consists of business grade features including extension dialling, call forwarding, call holding, call conferencing and more.  

Traditional PBX systems are analogue systems and have been used for ages. These connect to the PSTN or POTS lines. If you are going to use such systems, your phones (all internal phones in the organization) must be connected to one another physically, typically through copper wiring.  

On the other hand, VoIP or Voice over Internet Protocol or IP telephony is a technology (one could also call it a collection of methodologies), that converts voice signals into data, and these are then transferred through the internet.  

When your employee picks up the phone to talk to someone, the voice signal first travels through your internal network to connect with the person at the other end of the line (if within the organization) or travels through the organization’s network first, and then over the internet if the call is made to an external party.  

The Cost Advantage in VoIP 

One of the key differences between PBX and VoIP is the cost. If you look at the cost from both, a long-term and short-term perspective, VoIP wins hands down as the less costly of the two options. The VoIP infrastructure isn’t cost prohibitive and doesn’t demand a huge upfront investment. All you need is a few VoIP phones and an internet connection, which makes this option a great pick for small and medium- sized businesses. Monthly billing is also less because you are essentially consolidating your telephone and internet bills; you no longer have to pay two bills, but just one. 

The Scalability Angle 

As a business, you need your communication systems to be extremely flexible and scalable. It needs to align with the growing needs of your business and this is where VoIP scores over traditional PBX. You can quickly scale up your VoIP system and add new users based on your changing needs. The limitation is only with respect to the network bandwidth, but you can always ask your Internet Service Provider to increase bandwidth capacity. 

There is no doubt that IP telephony or VoIP is the future of business communication and the future is already here. Businesses are already moving to VoIP in a big way and decreasing their dependence on analogue PBX systems. If your business doesn’t do the same, it will get left behind and lose the competitive advantage.  

Conclusion 

No prizes for guessing, businesses should move from standard PBX communication systems and enable your existing PBX for VoIP, which is move to IP PBX. This will result in significant cost savings for your business and also enhance your communication infrastructure by a long way.