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Proactive IT management, strategic support and secure infrastructure — all in one place.
Proactive IT management, strategic support and secure infrastructure — all in one place.
Your business doesn’t stop, neither do we. With 24/7 monitoring and support, our team is always available to resolve issues quickly, minimise disruption, and keep your operations running smoothly.
We don’t wait for problems to happen. Through continuous monitoring, maintenance and optimisation, we keep your IT environment performing at its peak while reducing risk and downtime.
Access senior-level expertise without the overhead. The GenesysTel team works alongside your business to plan, optimise and align your IT strategy with your long-term business goals.
From day-to-day support to complex infrastructure, we take full ownership of your IT environment. With a dedicated account manager as your single point of contact, you get clarity, consistency and complete peace of mind.
We go beyond traditional IT support. Our Managed IT service is designed to proactively manage, secure and optimise your entire environment, so your business runs smoothly, securely and without interruption.
| Managed IT Inclusions | Platinum |
|---|---|
| Unlimited On-site and Remote Support | ✔ |
| Unlimited Automated Support | ✔ |
| PC Monitoring, Maintenance, Patching | ✔ |
| Office 365 | ✔ |
| Cloud File Sync & Share | DNR |
| Endpoint Protection / Antivirus | ✔ |
| Security Threat Detection and Remediation | ✔ |
| Security Awareness Training | ✔ |
| Cloud Backup | ✔ |
| Backup Disaster Recovery Appliance | ✔ |
| Monthly Reporting | ✔ |
| Virtual CIO | ✔ |
Issues are handled quickly and efficiently to minimise disruption and keep your team productive and working.
We take responsibility for your IT environment, so nothing falls through the cracks.
Your IT is designed around how your business operates, ensuring the right fit, from day one.
A reliable, high-quality service experience backed by clear processes and defined service levels.
Your IT environment evolves with your business, ready to support growth at every stage.
We work as an extension of your team, providing guidance, stability and long-term support.
