Inbound

Smart call routing that quickly connects customers to the right team

INBOUND SERVICE

Deliver better customer experiences with smarter inbound calls

Inbound Service is a telephony solution providing free phone (1800) numbers and local access (13/1300) numbers.

Through GenesysTel, access a diverse range of inbound services at cost-effective rates, delivered via TPG Telecom, enabling your organisation to maximise the value of inbound traffic.

Inbound calls can be efficiently directed to single or multiple answering points, as well as pre-selected destinations, based on factors such as time of day, call volume, or geographical source.

Maximise the value of every inbound call

Improve accessibility, create a consistent brand experience, and route calls intelligently to the right team every time.

Improved Experience

Make it easy for customers to reach your business with one consistent, easy-to-remember number. 13, 1300, and 1800 numbers provide a seamless experience for callers.

Consistent Brand Presence

Simplify your marketing with a single inbound number across all campaigns. Create a consistent customer experience while improving tracking and campaign performance.

Efficient Call Handling

Route calls instantly to the right team using intelligent call flows and touch-tone options. Reduce wait times and ensure every enquiry is handled quickly and efficiently.

Inbound Specifications

A flexible, multi-service fibre solution designed to adapt to your business needs.

PARAMETER	SPECIFICATION
Configuration	13, 1300, 1800
Features	24/7 online moves, adds and changes (MACs) Origin based routing (state, exchange service area, charge district area, postcode and mobile location identifier) Call overflow Call splaying Time of day, day of week and day of year Selected Caller Routing Customised Voice Response (CVR)
Number Portability	Included