The Great IT Blame Game
When technology fails, every provider points the finger somewhere else. The internet drops out. Your phone system stops receiving calls. Staff cannot access important files, and customers are waiting for answers. You call the internet provider. They say the connection looks fine and suggest contacting your IT company. The IT company investigates and blames the […]
The Case of the Vanishing Customer Calls
When employees leave, businesses risk losing more than a staff member. Customer calls, contacts and future opportunities may leave with them. A salesperson resigns. Their laptop is returned, system access is removed and responsibilities are handed to another employee. But what happens to their mobile number? Customers may have saved it as their main contact. […]
Hackers Don’t Knock: Is Your Business Protected?
Cybercriminals do not announce their arrival. They do not wait until your business is ready. And they do not need to walk through the front door. A suspicious email, an unsecured device or unusual activity on your network can be enough to create serious disruption. For Australian businesses, cybersecurity is no longer simply an IT […]
The Hidden Cost of Managing Multiple Technology Providers
Running a business is complicated enough. Managing your technology shouldn’t add to it. Yet for many businesses, technology has become increasingly fragmented over time. Internet comes from one provider. Phones from another. IT support sits somewhere else. Mobile services, Wi-Fi, security cameras, printing and website maintenance may each have their own supplier, contract, invoice and […]