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Communicate over a variety of mediums across multiple locations with Customized Onsite PABX services through Alcatel/AVAYA

On-Premises PABX service allows corporates the ability to communicate over a variety of mediums across multiple locations. This solution is typically deployed onsite and brings your organisation complete communication and collaboration, whether working from the office or home.

Both Avaya and Alcatel are of the leading international providers of business communication and collaboration solutions, providing real-time video collaboration, unified communications, contact centre, networking, and associated services globally to companies of all sizes, globally.

Business Phone Systems unify your office communication requirements across multiple technologies and devices, from call recording to improved productivity and responsiveness to call reporting and statistical analysis.

With managed PABX, companies can bring people together with the right information, in the right context, at the right time, enabling business users to solve critical business challenges quickly, improving their efficiently.

All the pricing for this service can be seen on the Managed Complete Solution page


Reliability and Control

Avaya PABX is an on-premise PABX deployed onsite, which allows you to control the system core equipment and licencing.


Avaya PABX offers a flexible, communicative experience allowing you to work from anywhere.

Integration of multiple devices:

Avaya PABX offers easy integration of multiple devices, including Fax, Security, and other Auxiliary devices.

Carrier Versatility

For businesses that need a High Availability solution, carrier redundancy is a key concern. The IP Office can service multiple carriers at once, offering failover in the event of carrier downtime.

Call handling with efficiency

Save your time, and theirs’s by immediately routing customers to the right department through touch-tone prompts.

Automated Call Routing

Sophisticated call routing is now possible for businesses of any size with the capability to generate an unlimited number of automated attendants.

With Genesystel’s AVAYA powered onsite PABX, experience the best collaboration, irrespective of the media, Location or devices you choose.

System Features

Built-in Applications:

  • Web Collaboration (document sharing, white boarding, full participant controls, and a common user interface)
  • Audio Conference Bridge
  • Team Messaging and Presence
  • Mobility Client
  • Geo-Tracking
  • Soft Phones
  • Call Recording

Integration Capabilities:

  • Google
  • Office 365
  • Slack
  • Amazon
  • Customer Record Management such as SalesForce.com
  • Strong DevConnect Technology Partner community
  • Simple integration with third-party platforms

Integrated Contact Center Experience:

  • Seamless customer engagement experience
  • Start with simple recording, reporting and call routing for your agents
  • Grow engagement experience with customers as needed
  • Voice
  • Chat
  • Email
  • SMS
  • Fax
  • Outbound Campaigns

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