Cloud Solutions to Keep Your Company Productive

Cloud is on-demand computer system resources, which include computing power and data sources. Clouds are data centers available to users over the Internet. Its adoption lets you create a productive workplace for your employees. It enables strong business communication, collaboration, customer and project management to assist your employees to do more in less time.  

In terms of business, cloud adoption allows you to set up a virtual office that can be accessed from anywhere anytime. With the widespread use of web-enabled devices, access to cloud data is more manageable now. Besides, the primary business advantage of cloud solutions is their capability to deliver easier, cheaper and faster results. These can make a huge difference in the current market condition when people prefer to work from remote locations

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Improved Business Flexibility and Agility

Cloud solutions give business entities flexibility and agility, especially when remote working is the new norm. It is like staying nimble and shifting your organization to where the market is heading. Your business can scale up and scale down according to the requirements for more efficient resource management. Besides, you can instantly deploy a service or application like VoIP (Voice Over Internet Protocol) or PABX for your employees with a simple request. The ability of the cloud to adopt and deploy services quickly gives your organization huge advantages. These solutions are more beneficial to the companies that are growing or have fluctuations in the deployment cycle.  

Ensure Reliability and Consistency for Employees

Reliability and consistency in terms of better organization are essential to maintain productivity for any organization. Cloud provides unified and highly-organized solutions with its cloud-based groupware, including central repository and other shared services. Through a central repository, your employees can easily access company and industry information, marketing materials, cloud-based apps, emails, and projects throughout the organization. The cloud solution is more responsive; thus, it becomes easy to receive and send documents and resolve issues related to various business processes. Besides, the cloud allows the employees with a central platform for better collaborative efforts to keep the momentum going and accomplish more productivity in less time.  

Reduce Recovery Downtimes

Downtime affects employee efficiency as well as business continuity. With cloud solutions, protecting data and systems is simpler through its safe backup capability. Cloud vendors today offer higher uptime rates compared to standard local servers. Opting for a multi-cloud approach with backups, your employees can reduce downtime to minutes. You can also opt to store off-site data on multiple clouds for quick recovery downtime. One of the main advantages of higher uptime is increased employee efficiency, which ultimately would boost a company’s productivity.  

Reduce IT Workloads

Unlike on-premise infrastructure, which is an expensive affair and requires intensive maintenance and upgrading of IT hardware, cloud deployment works with minimum IT costs. Your IT team needs not to be busy updating servers and computers, buying and installing software licenses, or responding to employees’ needs around the clock. A central management system based on the cloud enables instant pushes for licensing and updating. Therefore, due to reduced IT workload and costs, businesses can allocate more budget in their core business and tools to improve productivity.  

Software Integration and Tools

Cloud vendors enable a number of integrations with web apps and other tools. These apps and software can be used for particular applications that fit the needs of your organization. You just provision the cloud server for an instance in the cloud and the application will be ready for use in a couple of hours. Therefore, what you need to do is find the software that best suits your employee’s workflows.  

Not adopted cloud deployment yet?

Migrating your unified communications to the cloud has a range of benefits in maintaining a smooth work flow. GenesysTel is one of the trusted companies that offer several cloud-based solutions, including a cloud phone system. It is a reliable business telecommunications solutions provider in Australia with 15 years of experience and expertise. It delivers customized telecom solutions to a diverse range of clients across industry sectors. We offer customized services for deploying cloud telephone system for small businesses. 

How a Cloud-based Business Call Management System Can Benefit your Organisation?

Modern entrepreneurs put a lot of emphasis on scalability as they want to adjust their capacity and capability according to different market conditions. Such a trend can also be observed in the communication-related requirements as companies are rapidly switching from traditional in-house business phone systems to modern cloud-based call management systems that are quite flexible and scalable.

Here’s how cloud-based business phone systems can benefit your organisation.

  • An Integrated Communications System
    Integrating all types of communications in an organisation to a central system that also supports remote working/operations increases efficiency. Cloud-based communication systems are provided by third-party service providers; hence they are easy to deploy and enable employees to stay connected whether they are working from the office or a remote location.
  • Control Over Modes of Communication
    Cloud-based communication systems put businesses in the driver’s seat, allowing them to choose features that they need with, of course, the ability to scale those up and/or down or even totally shut those down whenever they want. In addition, business phone services based on cloud give employees remote access through a smartphone with features such as softphone and virtual phone number in real-time.
  • A plethora of Features
    A cloud-based phone system for small businesses provides access to network applications typically found at larger corporations. The features include virtual assistant, auto-attendant, call parking, call forwarding, call conferencing, etc.
  • Mobility
    The modern workplace is increasingly mobile nowadays and businesses, especially small businesses, must be able to operate from multiple locations and cloud communication is all about that. They have access to features that allow them to log-in from remote locations to stay connected even when they are on the go.
  • Scalability
    With business growth, the need for scaling up the infrastructure and employee base also comes up and with it the need for more revenue generation. Such a change is only possible with a communication system that can be scaled up as per the specific business needs. Businesses can add as many extensions as they need to accommodate increased call volume, or if necessary, they can simply call-in deactivate the extra extensions. This is quite the opposite to traditional business phone systems as here; businesses only have to pay for the extensions they need only for as long as they use them.
  • Continuity
    Opting for a cloud phone system allows businesses to stay connected to their client/customers regardless of the situation or location. Such a system is more likely to be unaffected by external factors that may keep employees from getting to the office as they get to work from the comfort of their homes. With a cloud-based phone system, businesses can maintain a consistent presence through specific tools needed for running the operations smoothly.
  • Improved Customer Service
    Many cloud-based businesses phone systems come with Virtual Receptionist (VR) and/or auto-attendant features that allow businesses to direct calls to different departments and even make announcements unique to a given department without any fuss.
  • Added Features
    Businesses also need extra features for specific seasons. For instance, during the busy festive seasons where more and more customers call for product purchase and support, businesses require premium calling features to increase call-taking capacity. And value-added features are all about flexibility as they provide specific features on-demand as well. Such features may include a dynamic waiting room designed for callers that allows businesses to improve the on-hold experience and better manage the volumes. This also helps decrease voicemails, missed calls and busy lines to allow as many callers as possible at one point in time.
  • Cost-Effectiveness
    Last but not the least cost-effectiveness is one of the most significant benefits offered by business phone services. And the reasons for such cost-effectiveness is quite simple as it doesn’t require substantial installation costs, setting up a dedicated IT department, and of course, the cost savings occurred from reduced overhead costs.

Business are rapidly adopting pay-per-go subscription models for their telephony solutions. Although remote working solutions such as cloud-based phone systems came to resolve the connectivity and coordination problems, it quickly became a norm. This happened because it suited to everyone’s interest. Businesses do not need to worry about communication whereas employees got to work from the safety of their homes. This saves both time and overhead costs and proved to be a positive aspect of productivity.

Talking about the cloud-based business phone systems for small business organisations, GenesysTel offers cost-effective and scalable business communication services. The company provides tailor-made solutions for unique business requirements. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience facilitating smart business communications.

VoIP Phone Service Vs Regular Phone Service

As a technology, Voice over Internet Protocol (VoIP) has been there for quite some time and telecom services across the globe have reaped the benefits of such tech. VoIP’s biggest impact can be seen on call rates that have drastically reduced around the globe and individuals and corporations are enjoying these benefits. Such benefits have enabled both service providers and businesses to go for VoIP. However, companies that are still not sure about whether they should go for VoIP phone service or regular phone service should perform a comparative analysis of which one is better– VoIP phone or regular phone. 

Here’s a clear distinction between the value addition of regular phone service and a VoIP solution, but one should understand how both the services work. 

How does a Regular Phone system work? 

Traditional voice calls travel over physical phone networks that run on copper lines on the Public Switched Telephone Network (PSTN), which utilises circuit switching technology to put them to work. Whenever a call is made through a landline, circuits open from the caller’s side to the other person. The entire circuit must remain open for the whole duration of the call. And keeping the circuits open is precisely the reason for long-distance calls being expensive. The greater the distance a call travels, the more circuits must be kept free and no other call can travel the same route. However, conventional phone network doesn’t require any power or the internet. And this is an invaluable benefit during a disaster or emergency. 

How does VoIP Phone System Work? 

On the other hand, VoIP phone service routes voice calls through data networks or internal enterprise Local Area Networks (LAN). VoIP uses packet switching technology to get the job done. VoIP converts voice into data packets and these packets are sent to their destination. The packets may take different routes to get there and once received on the other end, the receiving system assembles them in the right order and converts them into sound. VoIP phone system, also called cloud-based phone system relies on the internet for its functionality and therefore, constant power and a high-speed Internet connection is needed.   

Major Differences Between Regular and VoIP Phone Systems 

To better understand the difference between the quality and benefits of two, one should focus on the merits of two and decide for themselves. Here’s a clear distinction between regular and VoIP business phone solutions. 

Merits of VoIP Phone Systems 

  • VoIP phones, when integrated into cloud telephony, offer many features such as caller ID, speed dialling, call forwarding, call conferencing, call parking, auto-attendant etc. 
  • VoIP calls are digitally encrypted and way more secure in comparison with regular phone calls 
  • Extremely low call costs as VoIP uses the internet as a standard medium for facilitating calls 
  • Extremely beneficial for remote working 
  • Easy and quick setup as the service provider takes care of the installation and overall quality of the service 
  • VoIP can be used as a tool to expand a business’s presence over a large geographical area as it works perfectly fine regardless of users’ location 
  • VoIP supports softphone feature where a virtual number can be allotted to employees and they can use it from any phone 
  • VoIP phone solutions are quite flexible and scalable and regardless of the size of a business, they can scale it up and/or down as per their needs 

Merits of Regular Phone Systems 

  • The connectivity in longdistance calls with regular phone systems is sure-shot as it uses physical phone lines for making and managing calls and it doesn’t require internet for making calls as well. 

As you can see, modern hosted VoIP solutions have come a long way in terms of providing better call quality, connectivity and above all a range of features that are essentially required for smooth functioning of a business. VoIP represents a new architecture for making and managing phone calls. This new tech has combined the two services that were once independent of each other. Similarly, businesses can also combine features and operations such as voice, email, faxing and more in integrated technology to enable greater team collaboration. In addition, VoIP is also ideal for remote working settings where employees are spread across a wide geographical area. 

When talking about small business phone systems in AustraliaGenesysTel is one of the leading business communication services providers in Australia. The company offers tailor-made solutions for unique business requirements along with a fair possibility of scaling those up and/or down as per the dynamic business needs. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience in facilitating smart business communications.

Cut off Your Phone Bills with VoIP Phone System

Remote working has induced many trends that have also increasingly made businesses more cautious about their investment and expenses. Such an approach has pushed them to reduce their reliance on traditional services and systems and opt for more convenient and sustainable solutions. This is also the case with in-house communication systems. On the one hand, where large businesses could set up a dedicated business phone system, small enterprises couldn’t afford to do that as they usually do not have the necessary infrastructure and funds.   

However, things are different now, as cloud-based business phone systems are readily available for deployment. Cloud-based phone systems work on Voice over Internet Protocol (VoIP) and function on a pay-as-you-go model.   

What is a VoIP Business Phone System?  

VoIP is the best innovation of the decade as it converts traditional analogue signals into digital ones, making it quite affordable compared to traditional phone service. Such innovation has made phone calls way cheaper across the globe. And VoIP is certainly most profitable for businesses due to being easily available and cheap. This is especially true for businesses where communication is a major part of their day-to-day operations and their sales rely on it.  

VoIP has made communication cheaper and quite convenient, as businesses do not need bulky communication equipment anymore. This VoIP phone system easily integrates with existing computer systems and smartphones, making it a hassle-free, user-friendly phone system for your business.  

Businesses can choose from the primary and secondary types of VoIP systems. Primary VoIP is a direct VoIP that establishes a connection between two systems, quite similar to Skype or WhatsApp. This is a good way to facilitate international calls at cheaper rates. On the other hand, secondary VoIP is an integrated option that works seamlessly with Cloud-based VoIP services. This allows for making VoIP calls through a cell phone with a whole range of features such as call parking, call forwarding, call conferencing, auto-attendant, call waiting, etc. Such features are specifically suitable for businesses that rely heavily on communication for their everyday operations, helping them stay connected with their employees and customers alike. 

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Cost-effectiveness of VoIP  

1.  VoIP works with Cloud-based Phone Systems  

Cloud-based phone systems are already cost-effective as they work on a subscription-based model. Since they use VoIP as their main channel for making calls, they become extremely cost-effective. In addition, VoIP is also reliable due to its easy integration with a range of systems and equipment. Therefore, there is no need to set up a bulky traditional set of equipment. Traditional equipment also requires a lot of investment for maintenance and upgrades. VoIP-based phone system saves huge costs here.  

2. Unlimited Calls  

Since VoIP is cloud-based and technologically advanced than the traditional phone service, it offers unlimited national and international calls at minimal charges. VoIP phone is more secure than traditional phone calls, thanks to data encryption and other added security measures. Similarly, on the other hand, traditional calls have different call rates for international calls with additional roaming charges. This is not the case with VoIP. It does not require on-premises set up for making and managing calls; therefore, it saves a lot of money on that front too.  

3. Flexible and User-friendly  

VoIP is secure and can be ported to any system that can be used with cloud-based phone systems. The beauty of integrated VoIP is that it can be easily transferred to any phone without even switching the number, thanks to its virtual nature. It is also a great plus for remote working employees who might be at any location and by any means, they do not get disconnected from their clients; thus, be at their productive best. This may seem like a neutral factor when considering the cost-saving aspect but the benefit of such small but important feature can be seen in the long run.  

Despite multiple benefits provided by Cloud-based VoIP phones, there are still ways to push business towards the road of excessive expenditure. Hence, businesses have to be quite careful when opting for VoIP phone services. However, a capable VoIP service provider like GenesysTel will significantly help you cut off your business phone bills.   

When talking about small business VoIP providers in AustraliaGenesysTel is one of Australia’s leading effective and scalable business communication services providers. The company offers tailor-made solutions for unique business requirements and a fair possibility of scaling those up and/or down as per the dynamic business needs. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience in facilitating smart business communications with state-of-the-art technologies and equipment that carry the potential to make remote working fun and extremely productive. 

 

Remote Working Solutions through Cloud Telephony System

Remote working is new-normal today. Regardless of the industry you belong to or the size of your business, there is a high probability that you might be already benefiting from some cloud communications services in one way or the other. Considering today’s socio-economic landscape, your employees might be working from different locations and you use a team messaging app that helps them collaborate easily and inexpensively from anywhere; Or maybe you already use video conferencing to stay connected.

These are all examples of cloud facilitated communication systems that work on different platforms. One similar service that helps businesses by facilitating seamless communication between their employees and clients alike is a cloud telephony system aka hosted cloud telephony.

Here’s how cloud telephony system is key to a successful remote working setting. Let us discuss the challenges of remote working and how cloud telephony can be an effective solution:

Challenge 1

Handling Multiple Business Calls

Solution

Maintaining Professional Network
By using the virtual phone numbers provided by the hosted telephony service provider, your business calls can be diverted to the designated individuals’ personal number. Virtual numbers or virtual phones are one of the standard features provided in monthly charged business phone systems that can be connected to multiple phone systems. Calls from specific customers/clients can also be transferred to experts who can promptly resolve issues. The system also has features such as call parking and auto-attendant that can barely miss any calls throughout the day.

In addition, businesses can opt for more features as their needs grow only by slightly increasing their expenditure because of the pay-as-you-go nature of the cloud telephony system. Such a simple but adaptive approach strengthens the overall internal and external network and enables hassle-free communication with clients and employees. Also, businesses can easily run optimised campaigns and track every date in real-time with access to call recordings, sticky agent concept and much more.

Challenge 2

Accessibility Issues in Team Management

Solution

Adapt and Overcome
One of the major benefits of cloud telephony system is its mobility and flexibility that are seamless. It enables complete access to the team and customer data through mobile and web. You can simply manage your overall communication without any restrictions through a secure connection regardless of the location and time zone. Modern business telephone systems can also integrate into your Customer Relationship Management (CRM) tool which will initiate better lead management as it will boost productivity. Adding a cloud telephony solution to your business can increase your direct sales and also help you identify and acquire quality leads.

Taking things forward, team coordination requires consistent communication and cloud telephony is designed and developed specifically for such a purpose. It facilitates communication that is secure, seamless and doesn’t hamper productivity. Often team leaders opt for an approach that requires frequent team meetings and so much back and forth. Cloud telephony enables team leaders and managers to stay connected to their teams with minimal manual communication as the service also allows for uploading and downloading large files. Such simplistic operations earlier required separate subscription-based services, but things are different with cloud telephony. It gives each and every employee the power to communicate securely and improve their productivity.

Overall Benefits in the Long Run
Remote working benefits from cloud telephony are unlimited as they can be extrapolated in almost every modern day-to-day working scenario. Some of the major benefits include easy management and monitoring through centralised tools, enhanced flexibility and scalability, cost-effectiveness obtained from a pay-as-you-go/subscription-based model and from short to virtually no downtime throughout the service span. On the other hand, technological benefits such as virtual conferences, plug and play operation, softphone nature, hot desking, call forwarding, call pairing, etc. also allow for enhanced connectivity and hassle-free cloud telephony.

Businesses are rapidly adopting pay-per-go subscription models for their telephony solutions. Although remote working solutions such as cloud telephone came as a means to resolve connectivity and coordination problems, but it quickly became the norm as it suited everyone’s interest. Businesses did not need to worry about communication, whereas employees got to work from the safety of their homes. This saves both time and overhead costs and proved to be a positive aspect of productivity.

Talking about the cloud telephony solutions for small, mid-sized and large business organisations, GenesysTel offers cost-effective and scalable business communication services. The company offers tailor-made solutions for unique business requirements along with a fair possibility of scaling those up and/or down as per the dynamic business needs. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience in facilitating smart business communications.

Top Considerations for Moving Your Communications to the Cloud

Moving communications to the cloud is a staple aspect of business infrastructure today. Global research from IDG shows that 70% of ventures today have at least one application in the cloud. What’s more, the growth of cloud unified communications is seven times faster than on-premises solutions. Thus, it’s critical that businesses recognize the benefits of cloud migration today and implement it throughout their operations.

Migrating your workload from physical storage to cloud-native platforms can throw numerous challenges at your business. The process can be tedious as it may require moving a large amount of data from one source to another. If not implemented properly, your business could face significant disruption resulting in a loss of revenues.

Despite all the complications, technology upgrade is the call of the day and it’s necessary. However, if moving to the cloud is managed and implemented properly, a business can overcome these difficulties quite effectively.

IT complexities to overcome while migrating to the cloud

Migration can cause various IT complexities that have to be addressed first. When migrating to cloud, microservices, containers and hybrid environments are the key challenges to tackle. Microservices constitutes a collection of small, autonomous services that have to be managed and supported by the cloud. This can exert additional pressure on the cloud eco-system. In addition, containers are the standard unit of software that allows applications to scale and quickly run from one computing environment to another. Their migration can be easy and rapid, however, without a proper understanding, they can consume more than necessary cloud resources. This can significantly reduce the effectiveness of cloud migration.

  1. Can the cloud meet your resource needs?
    The rule of thumb is that the cloud service you are going to use should meet your resource needs. It is critical to identify your existing resources such as hardware, applications, web servers, database, storage and other components to understand your capacity needs and implement accordingly.
  2. Do you need more software licensing and support?
    Strict regulatory compliance is necessary for disruption-free cloud services so that your business runs smoothly. Software and applications on your existing premises may require additional licensing as few of them may not support the cloud platform. You must ensure that all vendor support for your software applies to the cloud.
  3. Does the platform ensure optimal performance?
    Without scalability and automation, migrating to the cloud can be a futile effort. It is always recommended to know if moving to the cloud is scalable for your business or not. If your business is expected to grow over time, you should look for scalable infrastructure design in the cloud that can support increased traffic with no disruption in performance.
  4. Which resources need to be migrated first?
    There are various ways to migrate your business to the cloud. Either you opt for a big “push” or migrate slowly over time. In both cases, you need to identify which resources should be shifted first so that your existing infrastructure doesn’t run a risk of slowing down. Ideally, you might want to move applications that are not complex and have less dependency.
  5. Know what is a hybrid model
    Moving your data to the cloud is time-consuming. From the time you start shifting the data centre to fully-implemented migration, you are essentially in a hybrid cloud. And, this process affects security, management, and cost, for which you should have a proper plan. The applications in the hybrid cloud require services to communicate with each other, adding a layer of complexity to systems.
  6. Training staff is necessary
    Moving your communication to the cloud means you and your workforce have been introduced to a new environment. Both technically capable employees and otherwise, need proper training to use cloud technology to make the transition easy for everyone.

Conclusion: Moving your unified communications to the cloud has a range of benefits in maintaining a smooth flow of work. Cloud-based communication and business phone systems in Australia are tailor-made for remote working as it helps businesses to stay connected with clients and customers regardless of their location. It also assists in having a unified data centre which everyone can access seamlessly. But before opting for cloud migration, there are a few key factors to consider so that shifting can be hassle-free.

GenesysTel is an industry leader that provides a range of managed comprehensive services such as Telco, IT, Cloud, Network Security, cloud based phone system etc. They are there to take care of your business telecommunications services and security needs so that you can focus on core business operations.