Workplace Benefits of using VoIP Business Phone System

VoIP has become an essential part of the business world in the past few years. It facilitates voice calls over the Internet without involving a local telephone company during the process.

For businesses in Australia and other regions of the world, VoIP is a flexible system to provide professional calling features for businesses and employees. This is why every organization requires an effective VoIP plan.

Here Are Some reasons why VoIP can make your daily business operation easier.

  1. It is Easy to Install
    A conventional business phone system needs multiple hours to install and manage dozens of phones. However, choosing voip phone system requires just one package in which you only need to plug-in your device and connect to your standard internet.
  2. It has Portability
    If you are planning to shift your company to a new work location, then VoIP allows you to use your existing number wherever you go around the world. This saves your time and money for other business processes. This helps you to save a huge amount of time in interacting with people about your new number.
  3. It has Accessibility
    Gone are those days when businesses had only desk phones to attend their business calls but this is not an issue anymore when you have VoIP in place. It provides access to a business phone on different devices like mobiles and tablets which enables you to attend business calls while traveling or at a different location.
  4. It is Easily Manageable
    Save your hours and money on checking daily work management or hiring experts to find the issue and fix it. VoIP saves your business from this hassle by providing an easy dashboard that is easy to use, navigate, and only required an Internet connection.
  5. It has a Call Recording option
    A few companies are still investing money to install hardware and software for call recordings, VoIP business phone systems already have this additional application to record your business calls with minimal security risks. You can easily access call logs including time, date, duration, and many more details to optimize work efficiency.
  6. It has Conference Calling
    VoIP has a Conference Calling option that is easy to use and has great call quality. It allows you to connect with anyone over the internet through voice and video calls. You can even use screen-sharing with virtual whiteboards to make everyone participate in business meetings with clients in real-time.

Why GenesysTel for VoIP Business phone system?

VoIP phone system makes your workday easier by helping organizations communicate more effectively and build better relationships all with cost-efficient pricing. GenesysTel is a leading business broadband internet provider and ready to serve you with the best VoIP service for huge and small business phone system Australia. We also offer a wide range of most flexible VoIP services for your business phone systems which makes it a lot easier for you to power your business, manage communication within or outside the organization.

Why Small Businesses Should Prefer Cloud Based Phone systems

Cloud Based Phone System or VoIP phone systems are being widely used across Australia for their high-tech, adaptive and mobile friendly features. It is  an internet phone service that transmits your voice, data hosting in the cloud, to let users share and access it over a number of devices using a standard internet connection from anywhere across the globe.

This enables you to make calls over the internet rather than a traditional analog phone that uses copper wires or optical fibers for making calls.  Cloud VoIPs can easily suit startups, organizations and MNC’s who are highly flexible in their nature and want tailored business telecom solutions for their business.


    Having a VoIP makes you able to run your business from wherever you want and helps you collaborate with your team and stay in touch with your customers whenever you need them. You will no longer be stuck with hefty machineries and be compelled to sit near a desk when you opt for a business phone system based on cloud.
    You will be connected to a singular platform for all your business communication needs ranging from voice messages, fax, chats as well as text messages with a cloud-based phone system
    Research have found that about 90% customers prefer being given assistance by a live person in contrast to a bot. Business can help ensure that their customers get connected with the right person with the help of intelligent call forwarding and routing features.
    VoIP allows us to gather and perform team discussions without letting your team connect through physical location. This help businesses save their time, money and resources.
    Having your communications over cloud allows businesses to have full control and visibility over communications, calls, messages, history, analytics along with a set of relevant set of information.
    A cloud-based phone system is not complicated like a physical, on-site phone system where it is vital for you to add hardware if you add another user. You can simply add user to your account or open a fresh account and enable the other user to experience full features and functionalities based on your chosen plan at a minimal cost.


How will you know whether your small business should prefer VoIP system? There are variety of options  Genesystel’s cloud-based phone-system that are SMB-friendly with efficient prices and great features, narrow down your preference before the final jumpstart to your business.

VoIP vs Landline Phone System for Small Businesses in 2021

Should you stick to the traditional landline phone or move into the cloud with your calls? Deciding between a landline and VoIP phone systems is a tough task. Both the phone systems offer multiple benefits depending on what your business needs are.  We will go through the brief of both phone systems to discuss the benefits and conclusion.

What is a landline phone system?

Landline Phone Systems are traditional models of phone services with a hardwired telephone line installed by the local phone company connected to the premises. The Sound in this landline phone system is transmitted using electrical pulses on a wire and the voice service can only travel wherever you trenched and laid wires. Hence, their installations are subjected to bad weather and are somewhat limited with little room for features.

What is VoIP?

VoIP or Voice over Internet Protocol phone is a system which enables users to make phone calls over a standard internet connection. VoIP, which is also termed IP telephony, helps businesses in saving huge costs by altering the trouble of installing expensive hardware in case of traditional phone systems. VoIP systems can be used in a number of forms ranging from traditional phones, computers, smartphones as well as VoIP enabled phones.

Traditional or VoIP phone system?

When you are at a stage where you are shifting to a new office or simply considering to upgrade from the existing business phone system you have an opportunity to look through all the options you have. VoIP systems give you an upper hand in certain aspects when compared with traditional landline phone systems.


VoIP phone systems bring along a range of features at their disposal. VoIP systems can enable you to use features like voicemail to e-mail, automatic call forwarding, internal extension dialing, virtual receptionist features, etc.


VoIP systems also enable users to track calls with spreadsheets and create dial-lists along with leverage a whole range of online based features. In traditional phone systems you will still be able to hold calls, transfer them, answer them, however, their limitations make them inferior than VoIP systems.


In terms of their usability, VoIP phone are more technologically advanced and enable you to use communication methods over a huge number of first and third-party options, but are based on the internet connection, so it might be a smart choice to have a backup internet plan in case of fluctuations in the existing one. If you are used to landline phone systems, you might prefer that more for your comfort, which are connected via copper wires and compel the use of heavy hardware as well.


Phone systems are reliable and are only dependent on wire-based connections in terms of call quality and resilience but VoIP phone systems are dependent on the internet to assure that they are up and running. In case your internet goes down; you will be unable to use your phone or make calls. Hence, it is essential to have a trusted internet service provider or 4G net connection as a backup before starting your VoIP journey.


In the race of cost efficiency, you will find VoIP winning. VoIP systems are highly customizable so whatever the size of your business maybe, they can always be trimmed as per your utility in terms your choice of features and the size of package. They save a lot of money in the long run as well due to less physical parts which would have required additional maintenance.


From our analysis, using either of these two systems comes down to the end user’s preferences and the agility of a given business. Having an advanced VoIP system, especially in 2021, gives you an opportunity to avail a number of features which will enable you to stay updated and regularly connected to your customers.

How to choose the right internet plan for your business?

We understand that as young startups you must have millions of things to sort out. By this end of this blog, you will thank us to save your precious time in understanding and sorting an important aspect of any business out there. No matter how small or big it is, a high-speed internet is an everyday requirement of working people.

Let’s begin with the very first thing about internet, Bandwidth, which means the ability of uploading or downloading a particular amount of data per second. A particular internet speed or bandwidth is shared with equally among the number of users in your network.

Wondering what amount of bandwidth will fully suffice your business? Let us explain.

There are a bunch of internet connections you can choose through for your business in Australia. You have to understand that it is always wise to have bandwidth which never gives even the slightest of lags during your work. The right internet speed plays an important role in pushing the business productivity up and fast along with fostering employee engagements and generating client feedbacks.
High-speed internet connections are mainly distributed into Digital Subscriber Line (DSL), Cable Modem, Fibre, Wireless, and Satellite. Your required internet speed is directly proportional to the number of employees you have. So, larger businesses will need faster internet plans.

Some of the benefits of having a business-based internet connection:

  • Faster internet speeds enable your business to store your precious data on the cloud, making your data way safer than the traditional physical storage technologies businesses have.
  • These cloud storage systems can be automatically updated without any hassle.
  • You will never have to worry about delays while doing business transactions which is an issue faced by almost all businesses.
  • Faster internet connections are proven to help keep employees satisfied in any business as slower network speed hampers their work flow.
  • Economic benefits of business internet plan out-play any residential internet plan by providing a robust, stable and reliable internet connection.
  • Need we say how effective the customer feedback process gets when you have a faster business-based internet plan?

If investing more on a business-based internet connection rather than going with residential packages is troubling you in some way rest assured that internet connections which are designed for businesses like TPG Fibre 1000 come along with incomparable benefits attached to them ranging from reliability, stability, and faster internet speeds.

Why use a Cloud-Based Phone System for your business?

Any phone system can make or receive a call then what makes a business phone system stands out and why every business is choosing it? For businesses, you need proper professional yet flexible connectivity to communicate with your potential clients via the easiest methods like text, audio, and video calls and this is where you need a professional small business phone system in AustraliaIt is an integrated platform for employees sitting in different locations’ having different device to operate online business.  

The system is cost-efficient and doesn’t need layers of wiring mess. It not only keeps you connected with co-workers but also manages to receive messages when you are not available. Every business especially a small one needs a proper funnel to operate things easier and with these businesses, here comes day-to-day specific responsibilities. Having these VoIP systems helps you in getting work done quickly and keeps your entire phone system administered from a mobile device to save both your time and money. Business owners can configure virtual phone systems themselves on the internet through a user-friendly interface without having to dependent on IT staff or hiring a managing department.  

Why VoIP Phone Systems? 

Using a VoIP solution saves you the hassle of copper wire installations for landlines by simply working over the pre-installed standard internet connections any company has. These systems, on the other hand, are much easier on the budget than traditional phone systems.  

Now one can avail all the premium features of a high-end PBX system on customized VoIP systems ranging from automated attendants, call forwarding to extensions, allowing to send voice mails via E-mails. VoIP systems can integrate over third party apps as well. You can even set business hours so your phone rings only when you want it to.  

While you can avail multiple benefits by using a cloud-based phone system services like making and receiving calls from multiple devices like computer mobile and desk phones, it also helps you to improve your customer productivity. You don’t have to share your personal number and get business number which feels more professional to share with multiple usersYou can also track usage, hold times, and duration of calls.  

Now that you are aware how can you improve your customer experience and save your expenses; you can opt for an integrated business phone system to improve all of your business communications. 

Pros and Cons of Using a VoIP System for Business

The Pros and Cons of using a VoIP system that every Businessman should know

VoIP services have been benefitting small and large firms for a number of reasons, starting from their ability to save huge amounts for processing time and their ability to be cost-effective when compared with the traditional phone systems.

VoIP services provide a range of benefits to its users, especially to small business phone systems Australia. However, they have some cons which, as users you must be aware of to be able to use them efficiently. We are going to give you a quick-peek through the world of “PRO’s & CONs” for using the VoIP services for your business:

Pros of VoIP

  • VoIP is Cost-Effective:
    Let’s face it, we are arguably in the toughest year of this century. We all need to be cherry picking everything to move ahead in a sustainable way. VoIP systems cost almost half of the traditional phone-systems which businesses use. And since the whole tech runs over the internet, the cost of buying additional equipment is comparatively lower as well.
  • VoIP Increase Accessibility
    With VoIP solution, you can move to any corner of the globe and still have the access to make calls or work on your projects from your business’ common and cloud-based phone system. All you need is a standard broadband or internet connection. So, in cases as such of the Pandemic we are having, if you have your employees spread over different regions, VoIP will definitely save you from a lot of trouble. A VoIP system also enables you to do video calls. Video calls give you the power to communicate more effectively with your clients, or employees and also allows you to make preferred personalization as required. Despite being very common, the traditional business phone systems still lack this feature.
  • VoIP has Higher Scalability
    The fact that VoIP services can be tailored or customized as per the size of your business makes in an absolute choice for businesses across any industry out there. Imagine the ability where you are only charged for the amount of service you subscribed to as per your need. With a VoIP service you can actually do that!
  • Versatility
    Having a VoIP tech allows to use features like conference calling, in video or audio, or creating automated call processes for your customers when you are not around to attend, and abilities like waiting call, forwarding, etc. Versatile features like these which are all packed in one single subscription makes the VoIP system an absolute favorite for all.

Cons of VoIP

  • VoIP has a Limited location tracking for emergency calls
    Just like everything has both advantage and disadvantage, voip systems are the same. VoIP has a Limited location tracking for emergency calls and it’s difficult and almost impossible for a third-party user to know where the call originates from. However, majority of the callers don’t need this information but in case of an emergency like 911, there is no data or cell tower information to track.
  • VoIP needs a Reliable Internet Connection
    If your internet bandwidth doesn’t have a good connection then, your VoIP service will bound to suffer especially for startups and businesses.  Each of the VoIP device should have 100 kbps upload speed at a minimum. The strength of your internet bandwidth depends on the number of users that are using the connection. Hence, you should always test your network by testing the bandwidth.

The Conclusion

We understand that as business owners you all deserve to have the best of technologies along with being cost-effective. Every little step of yours should be the result of a well thought investment. Having considered all the factors of using the VoIP system will make you decide better as per your requirements. If the PROs winning over the CONs for using a VoIP system in your mind, you are absolutely ready to sign-up! You are most welcome.