NBN or 5G? A Guide to Choose Faster Internet Connection

National Broadband Network (NBN) in Australia is going to be a revolutionary change that will cost approximately US $49 billion by the time it’s completed. Currently, it is accessed by over 11 million Australians in both urban and rural areas. When compared to 5G networks provided by Telstra, Optus and Vodafone, there’s only one facet in which NBN lacks i.e. the speed as the speed provided by 5G internet in 20 times faster than the speed of NBN. Such availability of options has made customers wonder whether they should choose a 5G mobile plan or NBN.

Where on one hand, NBN is a combination of hard-wired and wireless networks across the country for enabling maximum possible connectivity, 5G is a service that has the potential to change the world of the internet. Both are slightly different and have a multitude of benefits and limitations.

Here’s a detailed analysis of 5G Mobile plan vs. NBN on every possible aspect.

Key Points – 5G vs NBN

  1. 5G is a natural progression to 4G and it offers extremely high-speed internet on all kinds of devices.
  2. Despite NBN expanding its network in Australia, major service providers such as Telstra, Vodafone and Optus have already switched to 5G in limited areas and they are all set to expand their network across the country quite fast.
  3. Despite faster maximum high-speed internet than NBN, the spread of 5G is still limited as already 11 million people are connected to NBN.
  4. 5G can be an alternative to NBN but its viability and availability are still in question when compared to other broadband options.

Key Points – 5G vs NBN for Small Businesses

In any case, one cannot ignore the commercial aspect when considering 5G or NBN as a connection. An increase in remote working due to social distancing norms, both employees and businesses have to opt for internet connections that are cost-effective, extremely fast and above all, easy to set up and maintain. Although 5G service providers are currently not offering 5G broadband services, some of them are offering 5G hotspots that can connect multiple devices simultaneously.

Talking about implications of 5G and NBN internet providers for small businesses whose employees are operating remotely from various locations, 5G triumphs due to its maximum higher speed of 20 Gbps. However, since 5G is only available for wireless connections from hotspots and mobile phones, it can be a limitation when compared to NBN. Internet connections used for businesses and home require a stable connection that can facilitate multiple devices in one go, and NBN is all about that. Its robust infrastructural framework across the country (even in remote areas through high-tech wireless routers) enables the connection to be more stable and ideal for prolonged use on multiple platforms. In addition, NBN also doesn’t lack the required infrastructure required for facilitating high-speed internet and therefore, it becomes the perfect candidate for NBN for small businesses.

5G

One aspect of NBN that is currently benefitting the society is its vast connectivity that has already covered the major regions of the country and it will cover all the remaining sectors by 2021. Such connectivity is sure to benefit prompt response in healthcare and emergency services in many ways.

On the other hand, 5G has an extremely high-speed network in its favour and despite the solid framework of NBN, this aspect cannot be ignored as many major service providers such as Telstra, Optus, Vodafone, etc. These service providers are also offering 5G and NBN business plans on a monthly basis that make the service quite flexible and accessible for all.

Conclusion: All in all, despite relatively slow speeds of NBN, it is being preferred by businesses and individual customers. The reasons are quite simple; it has a better infrastructure and assured connectivity. On the other hand, 5G, with its 20 times faster speed cannot assure consistent speed due to being new and a lack of robust infrastructure and devices. 5G also has a limited reach which makes it less expansive and available for everyone. It will take some time to grow and expand its network and availability and when it does, Australian consumers will experience a whole new world of internet.

Talking about both NBN and 5G networks and their availability, GenesysTel in one of the few service providers that specialise in business plans for small businesses. GenesysTel’s primary focus is to provide cost-effective and scalable business telecommunications solutions such as commercial NBN services and business broadband providers to both small and medium-sized organisations. The company has earned its reputation in the industry by providing clients with bespoke solutions. The team at GenesysTel takes pride in assuring the delivery of affordable, responsive and personalized telecom services in Australia.

Make Work from Home Easy with GenesysTel VoIP Phone System

According to the market research data published by Roy Morgan, nearly 4.3 million people that is 32% of total working Australians, are working from home after COVID-19 shutdowns. Such a pattern shows the change in the work culture in the corporate world due to advances in communication technology. This is especially true for enterprises that have to communicate with their clients, customers and employees throughout the day. These businesses had to previously install a mashup of telephone lines and connection terminals throughout their establishment which required a hefty amount of investments for the installation and maintenance of the equipment.

However, on the brighter side, things are different now and with the latest wireless communications technology, businesses now have the option to opt for wireless business phone systems that use Voice over Internet Protocol (VoIP) through the virtual phone lines. VoIP can either be used with physical devices such as a desk phone or mobile phone, or it can be used with a virtual phone line or connection.

Here’s how a VoIP phone system makes work from home convenient.

Work from Home with a VoIP Desk Phone or Smartphone

Employees can bring their VoIP-enabled desk phones to their house and connect it to their routers, and that’s it. They have successfully established themselves a VoIP phone system in their home which is capable of managing calls to and from their clients, customers and top management. Similarly, employees can also connect their VoIP-enabled connections to multiple phones at once allowing professionals to work from the place of their choice. In addition, such a phone with VoIP will also allow anyone to use it at any place with a Wi-Fi. Talking about the security, whether it is a desk phone or cellular device, without entering the right credentials i.e. login details and password, one cannot use it.

VoIP Business Phone System from GenesysTel

GenesysTel is one of the leading voice solutions and VoIP providers in Australia that offer cost-effective and scalable business communication services whether you are a small, mid-sized or a large business organisation. Their solutions are tailor-made for unique organisational needs that they can scale up accordingly. They are one of the few Fibre and VoIP service providers with more than 15 years of experience in facilitating smart business communications with state-of-the-art technologies and equipment that carry the potential to make remote working fun and extremely productive.

Features of a VoIP-enabled Business Phone System from GenesysTel

Auto-attendant – This is a way of seamlessly responding to the calls even when employees are busy on another call. This is quite similar to a stand-in receptionist that comes with a whole range of customization tools.

Hunt Group – In this feature, incoming calls are forwarded automatically to the first extension in the group and if the first extension does not answer, calls are forwarded to the next. The system continues to follow this approach unless someone answers the call. It ensures that customers and clients don’t have to unnecessarily wait or call again.

Voicemail – As simple and effective as it can be, voicemail allows callers to leave a message on the system in case nobody was able to pick up their call. They can leave the message on the system and the concerned authorities can respond according to the information given in the system from almost anywhere and anytime.

Call Forwarding – With this feature, a person would be able to forward inbound calls to other phones like mobile phones, home phones, etc.

Conferencing – Again, a great feature for connecting multiple people over a call. VoIP phone system from GenesysTel enables conference calls where professionals can have group discussions for almost any possible reasons.

Speed Dials and Redial – This seems like quite a basic feature but it comes with its own benefits when working in a fast-paced environment. It allows executives to keep the saved number in the direct dial list, and make and manage calls without searching for phone numbers all the time. It’s quite an efficient way of keeping the important numbers on the go for saving time and effort. On the other hand, redial is another useful feature in the situations where a call with customer or client gets disconnected and the executives have to call them again without any delay.

Conclusion: When compared to the traditional phone systems with fixed phone lines and complex installations, VoIP phone systems are way ahead in terms of convenience, technology and accessibility. These allow employees to work from home and stay connected with the organisation, clients and customers without having to worry about dropping calls or switching between callers in a hectic environment. Additionally, businesses can also utilise the perks of VoIP and maintain their presence in a remote geographical area even better than before.

Elevate Your Work from Home Experience through Advanced Communication Services

Remote working is a growing trend in the corporate across the globe. The major reason for that is a win-win strategy for both employees and businesses. On one hand, where businesses can benefit from reduced overhead costs while on the other hand, employees become more productive when working from the comfort of their homes due to a flexible and stress-free environment. However, it is not always ‘fun n games’ as employees often face challenges such as spiralling work flows, miscommunication and too much ‘back n forth’ for even the simplest of tasks.

Improve Your Work from Experience through Bespoke Communication Services –

Communication seems quite a simple concept nowadays as people are connected to each other through various online communication platforms. This often makes people think that communication within an organisation is easy. You only have to drop a text to the concerned individual or department and things will go as planned. However, this is not how things work in real life. In a remote working scenario, even the smallest of miscommunication or a delayed response to the customer can cost a business a lot. And this is exactly where advanced online communication services come into the play.

The workflow of any company is as smooth as its intra-organisational communication. Communication among the workforce becomes quite easy in a regulated premise such as office, but it can prove to be equally disastrous in the remote working scenario if advanced communication tools and techniques are not being used. And therefore, businesses use hosted telephony and online services for improving the quality of communication both with employees and customers. This is an excellent solution for businesses where employees working remotely have to cater to customers on a regular basis. Many hosted telephony service providers offer advanced features such as virtual phone lines, unified communication support, auto-attendant, Direct Inward Dialling (DID), Internet Protocol Private Branch Exchange (IP PBX), multi-device support, etc.

Along with communication-related features, hosted phone system service providers also offer complete online security through robust online security systems that secure all types of online communication, to and from the organisation. Such arrangement have proven to be quite useful and efficient in the present COVID-19 situation where remote working has kept businesses and industries up and running.

Here’s how advanced communication techniques can elevate your work from home experience.

  1. Superb Connectivity and Communication Management
    Intelligent call-forwarding and multi-device compatibility enable small business phone systems in Australia to manage calls from anywhere. This means that calls can be forwarded to concerned professionals regardless of their location. In addition, multi-device also allows for connecting your own device to the system and it starts functioning as a component of the system.Secondly, the communication management feature is there for managers to assign tasks to specific employees and monitor their progress.
  2. Hassle-Free Deployment
    Advanced business communication systems are quite easy to deploy as service providers sell Communication as a Service (CaaS) where they facilitate complete infrastructure required for setting up the communication system and ensuring its trouble-free operation. However, in the case of remote working, employees do not even have to worry about deployment as they can connect their own devices to the system and use it to connect with customers.
  3. Improved Speed and Workflow
    Modern business phone systems also come with speedy internet plans that allow sending and receiving large files almost instantaneously. Most such plans offer National Broadband Network (NBN) business bundles that provide extremely fast internet. This enables employees to improve their workflow and share information without any delays. All in all, an excellent value addition.
  4. Flexibility
    Business phone systems are quite flexible and scalable in nature. They offer great flexibility to employees and businesses as they do not have to be physically present in a specific geographical area to connect with their customers. On the other hand, such a flexibility is also excellent for employees who want to work in specific industries that cater to a specific set of customers from regions across the globe.

Conclusion:This is the age of remote working. All the communication technologies and devices allow employees to do their jobs from almost any corner of the world. However, remote working also comes with a few challenges such as lack of motivation, monotonous working conditions, slow network speeds, not having proper communication tools, etc., that must be taken care of. The key to tackle such challenges and elevate the overall experience is to use the right methods to make the workflow smooth and enable seamless information sharing within the organisation.

GenesysTel focuses on providing cost-effective and scalable business communication services to small, mid-sized and large business organisations as per their specific requirements. We are one of the few NBN internet providers company with more than 15 years of experience in facilitating smart business communications with state-of-the-art technologies and equipment that carry the potential to make remote working fun and extremely productive.

What is PABX System and how does it work?

What is PABX?

Private Automatic Branch Exchange (PABX) has been a backbone of inter and intra-organisation voice communication for decades. This is a managed private network within an organisation that consists of many lines and stations. PABX uses a range of different platforms such as Voice over Internet Protocol (VoIP), Integrated Services Digital Network (ISDN) and more for communication. In a PABX system or PABX phone system, Public Switched Telephone Network (PSTN)is used for facilitating connections provided by the service provider.

To put emphasis on the significance of PABX, without an automated system, a business might have to install a separate phone line for each desk. And not to mention that in a traditional separate phone-line system, calls from each desk are charged like normal calls. However, things are different with a PABX phone system.A PABX system can facilitate shared phone lines and the businesses don’t need to install separate lines for each desk; so much so that even 20-30 phone lines can facilitate up to 200 virtual phone lines. In addition, it allows employees to call each other by only dealing short extension numbers, and above all, the calls are free of cost.

The system works efficiently as not all employees are supposed to be on calls simultaneously and the system can seamlessly transfer calls between executives. A good examples of this will be a call centre where less physical phone lines are used that a traditional big retail store.PABX systems have proven to be quite useful for small businesses as they work on a limited cash flow.

How Does PABX Work?

PABX constitutes of a few integral components i.e. a housing for internal parts, a switchboard console for operators, computer for processing data, lines for connecting PABX to PSTN, necessary system hardware, endpoints (phone, fax machine, and other terminals), etc.

Talking about how PABX functions, modern systems use VoIP for sending and receiving digital signals. Once the analogue signal is converted into a digital one, the system can manage it the way it wants, similar to any other information that is digital in nature. Some other advanced features that PABX offers include voicemail to email, auto-attendant, conferencing, hold music and/r message, caller ID, call forwarding, speed dial, redial, etc.

Should You Setup Your Own PABX System or Opt for a Hosted One?

Since, PABX has become a necessity for both large and small businesses, one should be quite careful about installing one. Setting up an in-house PABX can result into a hefty investment that will also attract maintenance costs as well. A business will also have to employ high skilled IT professionals for resolving any issues (that occur occasionally) and updating the whole system.

On the other hand, PABX services providers offer this whole setup as a service along with the maintenance and businesses only have to pay fixed monthly charges for it. Therefore, opting for a hosted phone systemis a far better choice than installing the whole system at your workplace, especially for small businesses.

Choosing the Right PABX System for a Small Business

Choosing the right small business PABX phone system is critical for an upcoming business as it might play a crucial role in successfully running thebusiness. Factors such as number of employees, cost of a hosted PABX system and its connectivity to different departments is important. However, there are some factors that hold more significance. These factors are:

  • Location of Customers –Businesses often want to achieve and maintain a local presence in geographical areas of their customers even if they are not physically present there. In such a situation, a system that facilitates long distance and/or international calls can be quite beneficial.
  • Location of Employees –Businesses that operate on a regional or international level hire employees belonging to specific geographic locations as those employees have a better understanding of the consumer mindset and behaviour. A PABX system can frequently forward calls to specific executives and establish a connect between the company and customers from almost anywhere in the world.
  • Future Plans –PABX systemsare not stagnant. In fact, they are quite scalable and these can be upgraded easily as the requirements of a business increase. Therefore, businesses that follow a dynamic style of work and have changing needs don’t have to worry about the scalability of the system.

Why GenesysTel

GenesysTel is one of the top corporate telecommunication services companies in Australia that uses state-of the-art equipment and technology for delivering tailor-made telecom solutions such as PABX. Our hosted PABX services are quite flexible in nature as businesses can opt for a plan and infrastructure that precisely suit their requirements. This is a truly integrated solution that delivers exactly what you need.

Conclusion –Small businesses require little to virtually no investment when opting for a smart and integrated,PABX phone systemas service providers such as GenesysTel offer a range of flexible plans to begin with. PABX systems enable businesses to avail the benefits of feature-rich phone systems without installing any high-end software and/or equipment, and make their business available in the service of their customers from anywhere in the world.

 

 

 

9 Must Have Features of Phone Systems for Small Business

Despite the shift in the communication methods across the globe, voice communication still remains one of the most trusted and safe means of conveying information. And specifically for small businesses, a robust voice communication can prove to be a critical element for success. Modern phone systems for small businesses are secure, convenient and come witha ton of features that can give your business a range of competitive advantages. However, there are certain features that you have to look out for before installing a business phone system.

Here are the 9 must-have features of a phone system for small businesses.

  1. Auto-Attendant/Interactive Voice Response (IVR)
    Small businesses often do not have a huge workforce that may include professionals for almost every small manual task. Here, the technology comes to the rescue as modern business phone systems have auto-attendant feature that allows them to greet incoming callers and divert them to the right department. As the name suggests, IVR gives an elaborate response to the callers by asking them what they exactly need help with and telling them what keys they need to press on their phoneto get the desired response.Auto-attendants have proven to be quite useful and these have become an integral component of the modern phone systems.
  2. Call Parking
    This is a number-based virtual parking bay that professionals can access to continue the call. This is similar to holding the call but with improved accessibility. The system allows you to park incoming or outgoing calls and direct them to a different attendant or expert. In addition, for a workplace where thousands of calls are answered every day, it is not possible for everyone to remember extensions of each desk and here, call parking becomes a life-saver asattendees from respective departments can themselves pick calls from the parking bay.
  3. Unified Communication Support/Unified Communications as a Service (UCaaS)
    This is ideal for the workplaces where unified communication systems that include voice systems, conference calls, emails, fax, SMS, voicemail, etc. are in place. Phone systems often facilitate and integrate to these systems which creates a highly interconnected and automated work environment for maximum efficiency. However, unified communication support may cost slightly higher than traditional systems, but its perks are unmatched.
  4. Direct Inward Dialling (DID)
    This is quite similar to virtual dialling as the company will only have to buy a handful of phone lines and they can allot much more virtual phone numbers to each professional that can be integrated to the same phone lines. Executives can simultaneously divert and attend calls and handle customers more than their existing capacity. When put in a real-life situation, incoming calls get seamlessly diverted through professionals and callers virtually don’t have to wait.
  5. IP Private Branch Exchange (PBX)
    IP PBX is another call diverting system that increases efficiency on VOIP phone systems that are connected to phone lines. The device connected to IP PBX can transfer a customer’s call to almost anyone connected to the VOIP system in the office. For instance, when a customer calls, and the system says “you’re being connected right now”, it is likely that it is IP PBX in process.
  6. Multi-Device Support
    Mobile phones, desktops/laptops, VOIP desk phone and VOIP-enabled wireless headsets;these are the standard components of a multi-device network and when connected to a phone systems, it creates an environment where remote access becomes seamless. For instance, if you have a softphone that uses a VOIP app, you can use it to call on any of the aforementioned devices.
  7. Group Announcements
    The phone systems can also be used for alerting the entire organisations as VOIP-enabled office phone systems also come with paging and/or group announcement features that allow designated individuals such as managers and CEOs to speak to all their employees at once through their desk phones. And in a situation where direct communication isn’t possible, they can also make one-way announcements for specific departments and individuals.
  8. Real-Time Analytics
    This is another important feature that allow managers to view or review call data in real-time. As calls go through the system, they start appearing on the list. Analytics allows professionals to check and find out the usual length of the call, the executive who is answering maximum calls, and frequent leads. The data can help find out highly relevant information such as call flow, executives’ productivity and of course, hot leads that require special attention.
  9. Virtual Office Phone
    Therequirement for this feature is not limited to small businesses only as it can be of use to both small and large organisations. There are situations when a team is distributed over a geographical area and there is no one to answer the phone in office. Here, virtual phone (integrated to phone systems) can be quite handy as virtual numbers allow team members to access calls and attend to their customers.

Why GenesysTel

GenesysTel is one of the top corporate telecommunication services companies in Australia that uses state-of the-art equipment and technology for delivering tailor-made telecom solutions. Our smart telecom services are designed and developed to cater to both small and large organisations and our reputation in the industry precedes us.

Conclusion

The modern office space has evolved with the influx of new technology. Remote calling, call diverting/forwarding and call announcements have become a standard as there is wide range of service providers present in the market. However, their presence doesn’t mean all of them are worth giving a shot. Only a few of them offer services that can seamlessly integrate and enhance business operations of a small company. Therefore, one has to be quite careful and understand every aspect before opting for such services.

 

How to incorporate VoIP Phone Service into your call center?

Most new approaches, business models, and services have been released with the view of improving customer satisfaction and making the consumer journey as effortless as possible. A target that is readily obtained with improvements in technology. In this era, every industry is constantly searching for ways to modernize services. With the coming of technology, chances emerged that didn’t previously exist.

So, it’s no surprise that the customer support market has, also, been incorporating modern technology shifts. 1 special customer support technology that has been introduced in the past decade is Voice over Internet Protocol (VoIP). VoIP call centre phone systems continue growing in popularity because of the unique benefits it can provide a customer service section.

What’s VoIP?

VoIP is a technology which permits you to make phone calls using a broadband internet connection rather than a normal, analog telephone line. It works by converting your voice into an electronic signal that’s passed via the world wide web. Since it utilizes the internet, you do not need a telephone during the cell phone.

VoIP calls may happen from VoIP phones, computers, or telephone adapters. You can even make calls through WiFi.

Depending upon your service provider, you might just be allowed to call other VoIP subscribers. However, most businesses that invest in VoIP support make certain you could contact any telephone number, irrespective of distance.

Voice over IP Based Call Center

A VoIP call center phone system is a VoIP phoning software that is intended to handle the call volume of an whole call center. Unlike conventional analog telephone lines, VoIP technology employs broadband internet to connect the client with a provider. These systems help organizations manage and distribute large amounts of incoming and outgoing calls being made to its customer support teams.

There are lots of advantages of using VoIP over conventional phone services.

  1. Reduced Cost

    Genesystel offers a business VoIP starting at $35 per line each month for ten lines and can go as much as $25 per line each month for 21+ lines.

    Certainly, you can see the gap in cost between an analog telephone program and VoIP phone support. A number of businesses have made the shift due to this cut in price for communications.

  2. Feature Rich

    VoIP phone service offers the very same features included in your traditional phone plan: voicemail, caller ID, call forwarding, two-way calling, and much more. Additionally, it offers more features, like the ease of being able to connect these attributes to a computer or other device. Your employees can make or take calls and listen to voicemails straight from their pc, notebook, or tablet.

  3. Video Calls

    This app allows you to create video conference calls and phone calls and discuss instant messages. The capability to utilize these services for free was revolutionary and a vital aspect of VoIP that cannot be accomplished by conventional phone providers.

    Now you know the best motives for shifting from a conventional phone plan to VoIP phone service, think about the next VoIP service suppliers to find the best alternative for your company.

  4. Creating a Seamless Customer Experience with Genesystel and Avaya

    Give customers a clever, positive experience each time and you’re going to win a lifetime of loyalty. We can assist you to do precisely that. Rely on our expertise and invention as you evolve your customer experience strategy. In current market, there are many solutions to look at – we encourage you to look at the ones receiving accolades from analysts and customers. Ranking Avaya a Leader two years running, the 2020 Aragon Research Globe says we’ve “continued to push the envelope with Avaya Contact Center.”

    Together with Genesystel & Avaya solution, your customers will experience fast and efficient self-service on the channels they prefer, with available agent to help as needed. It’s always effortless, easy, and context driven. Having a consolidated view of pertinent information, they can transcend expectations and achieve great outcomes, faster. As you get a deeper comprehension of customer needs, your teams become more effective and effective.

    Delight your customers with by implementing “Best of Breed” contact centre solution.

    Talk to one of our contact centre expert today.