4 Reasons Why You Should Transform Your Business with TPG BizPhone

In today’s highly competitive and fast-paced business environment, great customer experience plays a key role in the growth of an organization. However, it all at some point in time starts looking like a game of whack-a-mole because every time your team is done fixing up an issue another crops up seconds later. Fortunately! GenesysTel has got a great economical solution for your business to enhance the customer experience so that you can focus on the core.

The smart range of small business phone systems in Australia offered by TPG BizPhone is ideal for any modern business. With plans starting from as little as $29.95/month, it is an investment worth making to ensure smooth business operations. These advanced business phone systems offered by TPG BizPhone have several other benefits some of which have been mentioned below to help you make an informed decision for your business.

A seamless switch without actually having to switch

Your business number after some point in time becomes your business identity. After all those years of hard work, you develop a healthy customer base of loyal clients who have your number on speed dial. However, a simple change of the business number while upgrading to a new business phone system can cost your reputation you have built in the market.


GenesysTel allows you to upgrade to the smartest range of small business phone systems in Australia TPG BizPhone with the majority of phone carriers including Telstra, Optus, AAPT, and Verizon among others. Don’t lose your number; don’t lose your business.

Call and voicemail forward features

They say that a missed call is a missed business. Phone calls are the lifeblood of a business. With every single missed call the chances of your customers going to your competitors are high.  So it is crucial that you do not miss a single call whatsoever.

TPG BizPhone’s Call Forward to Mobile is an ideal feature for any business. It forwards all your BizPhone unanswered calls to your mobile so that you can answer a call even on the go. There is Voicemail to Email feature also offered by TPG BizPhone wherein you receive an audio file of a voicemail to your email address so that you can respond to it quickly.

Auto-attendant with features

TPG BizPhone’s auto-attendant feature allows your business to have a professional image among your audience. Hiring a full-time receptionist for your business is an extra expenditure that can easily be avoided by TPG BizPhone’s auto-attendant feature.  It in a very organized and professional way directs your customers to concerned departments without any fuss. Custom On-Hold Music feature is another interesting feature that comes along. You can upload your own audio or any piece of information about your company’s services and products. This way you can leverage on call-wait time also.

No need for expensive technicians

Business productivity is affected every time an expensive technician pays a visit to your office for petty software configurations. However, business phone systems offered by TPG BizPhone give you the control in your hands with its self-service portal. No expensive third party technicians required. You are your own God.

So if you also want to power up your organization with the smartest range of small business phone systems in Australia offered by TPG BizPhone, contact GenesysTel at 1300 836 500. Our representative will get in touch with you shortly.

Legacy Phone Systems Increasing Overheads? Move to a Fully Managed PBX System

If you are an SMB owner reading this article, you are someone who realizes the importance of cutting down operational costs. You are competing against bigger and far well-entrenched players in your niche and need all the advantage you can get, to beat them. One of the ways you can do this is by investing in strategic revenue generation activities, but do you have the monetary resources on hand to take this step?

Yes, you do. Look around you, those legacy phone systems must be replaced with their sophisticated cloud-hosted counterparts.

Here’s why you should take this step:

High Cost of Maintenance

When we are talking about maintenance costs we aren’t just talking about the money you are going to spend to keep these phone systems shipshape. We are also taking into consideration the time invested in maintaining these legacy phone systems. Remember, time comes at a premium for your business and you don’t want to waste it trying to sort out your business phone maintenance issues. Also, if you are facing problems, that means your communication system is down, which results in loss of productivity; something you cannot take lightly.

Outdated Features

As an SMB how do you achieve a semblance of parity with your enterprise level competitors? The answer lies in digital transformation and deploying the right technology that drives business growth. If you are still using outdated phone systems, you won’t be able to maximize the potential of ‘communication’ to grow your business. The technology you are using might be a big reason why your business is falling behind the competition.

The solution lies in moving to a fully managed-business telephony system. You can deploy the most advanced business telephony solutions, with very little investment. Here are a few reasons why this is a promising idea:

 You are not Responsible for Its Maintenance

The word ‘fully managed’ means your business telephony system is managed by the hosted-PBX solutions provider. You use a subscription-based model to install the solution and the biggest benefit is that you do not have to invest in/or host an on-premise telecom infrastructure. Your hosted-telephony solutions provider remotely manages all your telecom needs, ensuring minimal downtime. This can improve your business’s communication efficiency by a long way, which results in improved operational efficiency. You are essentially bringing down your overheads by a long way and at the same time ensuring you telecom system functions optimally, always.

Predictable Costs – No Surprises

Think about a scenario wherein, you have planned a comprehensive and detailed business strategy that underlines expenses in a calendar year. But, all the best laid plans go astray when your telecom infrastructure crashes. The reasons could be many, but the result is an unplanned expense. This adversely impacts your business strategy and you are unable to achieve your revenue goals for the year. This probably sounds like a nightmarish scenario and it is, but it can be very real if you don’t make your telecom costs more predictable.

This is possible with a cloud-hosted communications system wherein the subscription covers just about every cost. Right from maintenance to software updates and from device upgrades to additional features integration – you pay a fixed cost at regular intervals (monthly, quarterly or yearly). There are no nasty surprises waiting for you!


Don’t miss the bus when it comes to your business’s telecom needs. Stop wasting money in maintaining your old phone systems when newer, better and far more advanced phone systems are available, at an affordable cost.