6 Reasons to Invest in a Cloud Business Phone System

Technology is always changing and businesses have to adjust accordingly. Even the most traditional equipment such as business phone systems have rapidly evolved and proved their worth over time. Modern business phone systems run on high-tech cloud-based VoIP systems and deliver high efficiency in overall operations. Businesses have also successfully incorporated cloud-based phone systems for the majority of their communication-related processes. Whether it is about maintaining seamless communication with their customers or staying connected with their employees when they’re working from remote locations, cloud business phone systems have become a go-to solution.

Here are 6 reasons why you should invest in a cloud business phone system.

No Geographical Limitations

A VoIP telephone system virtually eliminates geographical boundaries as it goes beyond regions and countries. A VoIP phone system uses digital signals that completely ignore traditional roaming issues and allows for seamless connectivity. This enables businesses to break the boundaries of country code and one phone number. VoIP system can simultaneously facilitate multiple virtual phone numbers that can be used interchangeably according to the needs of the hour. This is specifically useful for businesses that need to communicate with the international clients.

Easily Scalable

Regardless of the size of a business, a system that is closely integrated into a business’s core operations has to be easily scalable. There are times when businesses have to scale up or down according to their growth and limiting factors. These are precisely the times when they need systems that can be magnified positively or negatively in terms of their utility and worth. Cloud based phone systems are about flexibility and scalability as the business can scale those up or down as required.

Easily Accessibility

Easy accessibility is only one of the features of digital technology such as VoIP. Customers, employees and key decision-makers can access this technology at their will and without the need of any high-tech equipment. It gives everyone an opportunity to stay connected, work and enhance productivity without physical barriers such as your location. Even if employees or managers are on holiday, they can make and manage necessary calls without worrying about carrying a business phone as they can use their personal phones as business phones.

The Aspects of Personalisation

Like many products and services that businesses use on a daily basis, cloud-based phone systems are quite customisable. One can opt for the features that they need for a period and easily add or remove the unnecessary ones. Credit for such a personalised approach goes to the pay-as-you-go model of such business phone systems that run on a subscription-based model.

Easy Maintenance and Technology Upgradation

Traditional phone systems were equipment-heavy and required a lot of installation along with a dedicated technical team to take care of all the possible issues. However, things are different with cloud telephony as you’ll only need to install a router that’ll establish a connection to all the virtual phone lines. In addition, there is no need to hire a dedicated IT team as the whole operation is performed and managed by the service provider on their end and they take care of the maintenance and upgradation.

Network Security

Business organisations exchange a lot of personal and often sensitive information on a day-to-day basis. Employees upload and download small and large-sized files to and from their systems. And such systems if unsecured, often remain under the radar of cybercriminals. Such criminals can either steal or misuse sensitive information and in worst cases, ask for ransom as well. In recent years, large global corporations have suffered such attacks and we all know that the end result was not in their favour. However, such mishaps are rare occurrences when talking about protected networks as most capable VoIP phone systems are protected by rigid encryption and other security measures such as next-generation firewalls.

 Business phone systems enabled by VoIP technology have become a reality and more and more businesses that rely on advanced communication technology are adopting such solutions. The reasons are also quite simple. Such solutions are cost-effective, secure and provide seamless connectivity.

When talking about small business VoIP provider in Australia, GenesysTel is the best business VoIP providers in Australia. GenesysTel is also one of the few fibre net providers with more than 15 years of experience in facilitating smart business communications with state-of-the-art technologies and equipment that carry the potential to make remote working fun and extremely productive.

4 Reasons Why You Should Transform Your Business with TPG BizPhone

In today’s highly competitive and fast-paced business environment, great customer experience plays a key role in the growth of an organization. However, it all at some point in time starts looking like a game of whack-a-mole because every time your team is done fixing up an issue another crops up seconds later. Fortunately! GenesysTel has got a great economical solution for your business to enhance the customer experience so that you can focus on the core.

The smart range of small business phone systems in Australia offered by TPG BizPhone is ideal for any modern business. With plans starting from as little as $29.95/month, it is an investment worth making to ensure smooth business operations. These advanced business phone systems offered by TPG BizPhone have several other benefits some of which have been mentioned below to help you make an informed decision for your business.

A seamless switch without actually having to switch

Your business number after some point in time becomes your business identity. After all those years of hard work, you develop a healthy customer base of loyal clients who have your number on speed dial. However, a simple change of the business number while upgrading to a new business phone system can cost your reputation you have built in the market.


GenesysTel allows you to upgrade to the smartest range of small business phone systems in Australia TPG BizPhone with the majority of phone carriers including Telstra, Optus, AAPT, and Verizon among others. Don’t lose your number; don’t lose your business.

Call and voicemail forward features

They say that a missed call is a missed business. Phone calls are the lifeblood of a business. With every single missed call the chances of your customers going to your competitors are high.  So it is crucial that you do not miss a single call whatsoever.

TPG BizPhone’s Call Forward to Mobile is an ideal feature for any business. It forwards all your BizPhone unanswered calls to your mobile so that you can answer a call even on the go. There is Voicemail to Email feature also offered by TPG BizPhone wherein you receive an audio file of a voicemail to your email address so that you can respond to it quickly.

Auto-attendant with features

TPG BizPhone’s auto-attendant feature allows your business to have a professional image among your audience. Hiring a full-time receptionist for your business is an extra expenditure that can easily be avoided by TPG BizPhone’s auto-attendant feature.  It in a very organized and professional way directs your customers to concerned departments without any fuss. Custom On-Hold Music feature is another interesting feature that comes along. You can upload your own audio or any piece of information about your company’s services and products. This way you can leverage on call-wait time also.

No need for expensive technicians

Business productivity is affected every time an expensive technician pays a visit to your office for petty software configurations. However, business phone systems offered by TPG BizPhone give you the control in your hands with its self-service portal. No expensive third party technicians required. You are your own God.

So if you also want to power up your organization with the smartest range of small business phone systems in Australia offered by TPG BizPhone, contact GenesysTel at 1300 836 500. Our representative will get in touch with you shortly.

Legacy Phone Systems Increasing Overheads? Move to a Fully Managed PBX System

If you are an SMB owner reading this article, you are someone who realizes the importance of cutting down operational costs. You are competing against bigger and far well-entrenched players in your niche and need all the advantage you can get, to beat them. One of the ways you can do this is by investing in strategic revenue generation activities, but do you have the monetary resources on hand to take this step?

Yes, you do. Look around you, those legacy phone systems must be replaced with their sophisticated cloud-hosted counterparts.

Here’s why you should take this step:

High Cost of Maintenance

When we are talking about maintenance costs we aren’t just talking about the money you are going to spend to keep these phone systems shipshape. We are also taking into consideration the time invested in maintaining these legacy phone systems. Remember, time comes at a premium for your business and you don’t want to waste it trying to sort out your business phone maintenance issues. Also, if you are facing problems, that means your communication system is down, which results in loss of productivity; something you cannot take lightly.

Outdated Features

As an SMB how do you achieve a semblance of parity with your enterprise level competitors? The answer lies in digital transformation and deploying the right technology that drives business growth. If you are still using outdated phone systems, you won’t be able to maximize the potential of ‘communication’ to grow your business. The technology you are using might be a big reason why your business is falling behind the competition.

The solution lies in moving to a fully managed-business telephony system. You can deploy the most advanced business telephony solutions, with very little investment. Here are a few reasons why this is a promising idea:

 You are not Responsible for Its Maintenance

The word ‘fully managed’ means your business telephony system is managed by the hosted-PBX solutions provider. You use a subscription-based model to install the solution and the biggest benefit is that you do not have to invest in/or host an on-premise telecom infrastructure. Your hosted-telephony solutions provider remotely manages all your telecom needs, ensuring minimal downtime. This can improve your business’s communication efficiency by a long way, which results in improved operational efficiency. You are essentially bringing down your overheads by a long way and at the same time ensuring you telecom system functions optimally, always.

Predictable Costs – No Surprises

Think about a scenario wherein, you have planned a comprehensive and detailed business strategy that underlines expenses in a calendar year. But, all the best laid plans go astray when your telecom infrastructure crashes. The reasons could be many, but the result is an unplanned expense. This adversely impacts your business strategy and you are unable to achieve your revenue goals for the year. This probably sounds like a nightmarish scenario and it is, but it can be very real if you don’t make your telecom costs more predictable.

This is possible with a cloud-hosted communications system wherein the subscription covers just about every cost. Right from maintenance to software updates and from device upgrades to additional features integration – you pay a fixed cost at regular intervals (monthly, quarterly or yearly). There are no nasty surprises waiting for you!


Don’t miss the bus when it comes to your business’s telecom needs. Stop wasting money in maintaining your old phone systems when newer, better and far more advanced phone systems are available, at an affordable cost.