Modern entrepreneurs put a lot of emphasis on scalability as they want to adjust their capacity and capability according to different market conditions. Such a trend can also be observed in the communication-related requirements as companies are rapidly switching from traditional in-house business phone systems to modern cloud-based call management systems that are quite flexible and scalable.
Here’s how cloud-based business phone systems can benefit your organisation.
- An Integrated Communications System
Integrating all types of communications in an organisation to a central system that also supports remote working/operations increases efficiency. Cloud-based communication systems are provided by third-party service providers; hence they are easy to deploy and enable employees to stay connected whether they are working from the office or a remote location.
- Control Over Modes of Communication
Cloud-based communication systems put businesses in the driver’s seat, allowing them to choose features that they need with, of course, the ability to scale those up and/or down or even totally shut those down whenever they want. In addition, business phone services based on cloud give employees remote access through a smartphone with features such as softphone and virtual phone number in real-time.
- A plethora of Features
A cloud-based phone system for small businesses provides access to network applications typically found at larger corporations. The features include virtual assistant, auto-attendant, call parking, call forwarding, call conferencing, etc.
The modern workplace is increasingly mobile nowadays and businesses, especially small businesses, must be able to operate from multiple locations and cloud communication is all about that. They have access to features that allow them to log-in from remote locations to stay connected even when they are on the go.
With business growth, the need for scaling up the infrastructure and employee base also comes up and with it the need for more revenue generation. Such a change is only possible with a communication system that can be scaled up as per the specific business needs. Businesses can add as many extensions as they need to accommodate increased call volume, or if necessary, they can simply call-in deactivate the extra extensions. This is quite the opposite to traditional business phone systems as here; businesses only have to pay for the extensions they need only for as long as they use them.
Opting for a cloud phone system allows businesses to stay connected to their client/customers regardless of the situation or location. Such a system is more likely to be unaffected by external factors that may keep employees from getting to the office as they get to work from the comfort of their homes. With a cloud-based phone system, businesses can maintain a consistent presence through specific tools needed for running the operations smoothly.
- Improved Customer Service
Many cloud-based businesses phone systems come with Virtual Receptionist (VR) and/or auto-attendant features that allow businesses to direct calls to different departments and even make announcements unique to a given department without any fuss.
- Added Features
Businesses also need extra features for specific seasons. For instance, during the busy festive seasons where more and more customers call for product purchase and support, businesses require premium calling features to increase call-taking capacity. And value-added features are all about flexibility as they provide specific features on-demand as well. Such features may include a dynamic waiting room designed for callers that allows businesses to improve the on-hold experience and better manage the volumes. This also helps decrease voicemails, missed calls and busy lines to allow as many callers as possible at one point in time.
Last but not the least cost-effectiveness is one of the most significant benefits offered by business phone services. And the reasons for such cost-effectiveness is quite simple as it doesn’t require substantial installation costs, setting up a dedicated IT department, and of course, the cost savings occurred from reduced overhead costs.
Business are rapidly adopting pay-per-go subscription models for their telephony solutions. Although remote working solutions such as cloud-based phone systems came to resolve the connectivity and coordination problems, it quickly became a norm. This happened because it suited to everyone’s interest. Businesses do not need to worry about communication whereas employees got to work from the safety of their homes. This saves both time and overhead costs and proved to be a positive aspect of productivity.
Talking about the cloud-based business phone systems for small business organisations, GenesysTel offers cost-effective and scalable business communication services. The company provides tailor-made solutions for unique business requirements. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience facilitating smart business communications.