According to the market research data published by Roy Morgan, nearly 4.3 million people that is 32% of total working Australians, are working from home after COVID-19 shutdowns. Such a pattern shows the change in the work culture in the corporate world due to advances in communication technology. This is especially true for enterprises that have to communicate with their clients, customers and employees throughout the day. These businesses had to previously install a mashup of telephone lines and connection terminals throughout their establishment which required a hefty amount of investments for the installation and maintenance of the equipment.
However, on the brighter side, things are different now and with the latest wireless communications technology, businesses now have the option to opt for wireless business phone systems that use Voice over Internet Protocol (VoIP) through the virtual phone lines. VoIP can either be used with physical devices such as a desk phone or mobile phone, or it can be used with a virtual phone line or connection.
Here’s how a VoIP phone system makes work from home convenient.
Work from Home with a VoIP Desk Phone or Smartphone
Employees can bring their VoIP-enabled desk phones to their house and connect it to their routers, and that’s it. They have successfully established themselves a VoIP phone system in their home which is capable of managing calls to and from their clients, customers and top management. Similarly, employees can also connect their VoIP-enabled connections to multiple phones at once allowing professionals to work from the place of their choice. In addition, such a phone with VoIP will also allow anyone to use it at any place with a Wi-Fi. Talking about the security, whether it is a desk phone or cellular device, without entering the right credentials i.e. login details and password, one cannot use it.
VoIP Business Phone System from GenesysTel
GenesysTel is one of the leading voice solutions and VoIP providers in Australia that offer cost-effective and scalable business communication services whether you are a small, mid-sized or a large business organisation. Their solutions are tailor-made for unique organisational needs that they can scale up accordingly. They are one of the few Fibre and VoIP service providers with more than 15 years of experience in facilitating smart business communications with state-of-the-art technologies and equipment that carry the potential to make remote working fun and extremely productive.
Features of a VoIP-enabled Business Phone System from GenesysTel
Auto-attendant – This is a way of seamlessly responding to the calls even when employees are busy on another call. This is quite similar to a stand-in receptionist that comes with a whole range of customization tools.
Hunt Group – In this feature, incoming calls are forwarded automatically to the first extension in the group and if the first extension does not answer, calls are forwarded to the next. The system continues to follow this approach unless someone answers the call. It ensures that customers and clients don’t have to unnecessarily wait or call again.
Voicemail – As simple and effective as it can be, voicemail allows callers to leave a message on the system in case nobody was able to pick up their call. They can leave the message on the system and the concerned authorities can respond according to the information given in the system from almost anywhere and anytime.
Call Forwarding – With this feature, a person would be able to forward inbound calls to other phones like mobile phones, home phones, etc.
Conferencing – Again, a great feature for connecting multiple people over a call. VoIP phone system from GenesysTel enables conference calls where professionals can have group discussions for almost any possible reasons.
Speed Dials and Redial – This seems like quite a basic feature but it comes with its own benefits when working in a fast-paced environment. It allows executives to keep the saved number in the direct dial list, and make and manage calls without searching for phone numbers all the time. It’s quite an efficient way of keeping the important numbers on the go for saving time and effort. On the other hand, redial is another useful feature in the situations where a call with customer or client gets disconnected and the executives have to call them again without any delay.
Conclusion: When compared to the traditional phone systems with fixed phone lines and complex installations, VoIP phone systems are way ahead in terms of convenience, technology and accessibility. These allow employees to work from home and stay connected with the organisation, clients and customers without having to worry about dropping calls or switching between callers in a hectic environment. Additionally, businesses can also utilise the perks of VoIP and maintain their presence in a remote geographical area even better than before.
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