Remote Working Solutions through Cloud Telephony System

Remote working is new-normal today. Regardless of the industry you belong to or the size of your business, there is a high probability that you might be already benefiting from some cloud communications services in one way or the other. Considering today’s socio-economic landscape, your employees might be working from different locations and you use a team messaging app that helps them collaborate easily and inexpensively from anywhere; Or maybe you already use video conferencing to stay connected.

These are all examples of cloud facilitated communication systems that work on different platforms. One similar service that helps businesses by facilitating seamless communication between their employees and clients alike is a cloud telephony system aka hosted cloud telephony.

Here’s how cloud telephony system is key to a successful remote working setting. Let us discuss the challenges of remote working and how cloud telephony can be an effective solution:

Challenge 1

Handling Multiple Business Calls


Maintaining Professional Network
By using the virtual phone numbers provided by the hosted telephony service provider, your business calls can be diverted to the designated individuals’ personal number. Virtual numbers or virtual phones are one of the standard features provided in monthly charged business phone systems that can be connected to multiple phone systems. Calls from specific customers/clients can also be transferred to experts who can promptly resolve issues. The system also has features such as call parking and auto-attendant that can barely miss any calls throughout the day.

In addition, businesses can opt for more features as their needs grow only by slightly increasing their expenditure because of the pay-as-you-go nature of the cloud telephony system. Such a simple but adaptive approach strengthens the overall internal and external network and enables hassle-free communication with clients and employees. Also, businesses can easily run optimised campaigns and track every date in real-time with access to call recordings, sticky agent concept and much more.

Challenge 2

Accessibility Issues in Team Management


Adapt and Overcome
One of the major benefits of cloud telephony system is its mobility and flexibility that are seamless. It enables complete access to the team and customer data through mobile and web. You can simply manage your overall communication without any restrictions through a secure connection regardless of the location and time zone. Modern business telephone systems can also integrate into your Customer Relationship Management (CRM) tool which will initiate better lead management as it will boost productivity. Adding a cloud telephony solution to your business can increase your direct sales and also help you identify and acquire quality leads.

Taking things forward, team coordination requires consistent communication and cloud telephony is designed and developed specifically for such a purpose. It facilitates communication that is secure, seamless and doesn’t hamper productivity. Often team leaders opt for an approach that requires frequent team meetings and so much back and forth. Cloud telephony enables team leaders and managers to stay connected to their teams with minimal manual communication as the service also allows for uploading and downloading large files. Such simplistic operations earlier required separate subscription-based services, but things are different with cloud telephony. It gives each and every employee the power to communicate securely and improve their productivity.

Overall Benefits in the Long Run
Remote working benefits from cloud telephony are unlimited as they can be extrapolated in almost every modern day-to-day working scenario. Some of the major benefits include easy management and monitoring through centralised tools, enhanced flexibility and scalability, cost-effectiveness obtained from a pay-as-you-go/subscription-based model and from short to virtually no downtime throughout the service span. On the other hand, technological benefits such as virtual conferences, plug and play operation, softphone nature, hot desking, call forwarding, call pairing, etc. also allow for enhanced connectivity and hassle-free cloud telephony.

Businesses are rapidly adopting pay-per-go subscription models for their telephony solutions. Although remote working solutions such as cloud telephone came as a means to resolve connectivity and coordination problems, but it quickly became the norm as it suited everyone’s interest. Businesses did not need to worry about communication, whereas employees got to work from the safety of their homes. This saves both time and overhead costs and proved to be a positive aspect of productivity.

Talking about the cloud telephony solutions for small, mid-sized and large business organisations, GenesysTel offers cost-effective and scalable business communication services. The company offers tailor-made solutions for unique business requirements along with a fair possibility of scaling those up and/or down as per the dynamic business needs. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience in facilitating smart business communications.

Top Considerations for Moving Your Communications to the Cloud

Moving communications to the cloud is a staple aspect of business infrastructure today. Global research from IDG shows that 70% of ventures today have at least one application in the cloud. What’s more, the growth of cloud unified communications is seven times faster than on-premises solutions. Thus, it’s critical that businesses recognize the benefits of cloud migration today and implement it throughout their operations.

Migrating your workload from physical storage to cloud-native platforms can throw numerous challenges at your business. The process can be tedious as it may require moving a large amount of data from one source to another. If not implemented properly, your business could face significant disruption resulting in a loss of revenues.

Despite all the complications, technology upgrade is the call of the day and it’s necessary. However, if moving to the cloud is managed and implemented properly, a business can overcome these difficulties quite effectively.

IT complexities to overcome while migrating to the cloud

Migration can cause various IT complexities that have to be addressed first. When migrating to cloud, microservices, containers and hybrid environments are the key challenges to tackle. Microservices constitutes a collection of small, autonomous services that have to be managed and supported by the cloud. This can exert additional pressure on the cloud eco-system. In addition, containers are the standard unit of software that allows applications to scale and quickly run from one computing environment to another. Their migration can be easy and rapid, however, without a proper understanding, they can consume more than necessary cloud resources. This can significantly reduce the effectiveness of cloud migration.

  1. Can the cloud meet your resource needs?
    The rule of thumb is that the cloud service you are going to use should meet your resource needs. It is critical to identify your existing resources such as hardware, applications, web servers, database, storage and other components to understand your capacity needs and implement accordingly.
  2. Do you need more software licensing and support?
    Strict regulatory compliance is necessary for disruption-free cloud services so that your business runs smoothly. Software and applications on your existing premises may require additional licensing as few of them may not support the cloud platform. You must ensure that all vendor support for your software applies to the cloud.
  3. Does the platform ensure optimal performance?
    Without scalability and automation, migrating to the cloud can be a futile effort. It is always recommended to know if moving to the cloud is scalable for your business or not. If your business is expected to grow over time, you should look for scalable infrastructure design in the cloud that can support increased traffic with no disruption in performance.
  4. Which resources need to be migrated first?
    There are various ways to migrate your business to the cloud. Either you opt for a big “push” or migrate slowly over time. In both cases, you need to identify which resources should be shifted first so that your existing infrastructure doesn’t run a risk of slowing down. Ideally, you might want to move applications that are not complex and have less dependency.
  5. Know what is a hybrid model
    Moving your data to the cloud is time-consuming. From the time you start shifting the data centre to fully-implemented migration, you are essentially in a hybrid cloud. And, this process affects security, management, and cost, for which you should have a proper plan. The applications in the hybrid cloud require services to communicate with each other, adding a layer of complexity to systems.
  6. Training staff is necessary
    Moving your communication to the cloud means you and your workforce have been introduced to a new environment. Both technically capable employees and otherwise, need proper training to use cloud technology to make the transition easy for everyone.

Conclusion: Moving your unified communications to the cloud has a range of benefits in maintaining a smooth flow of work. Cloud-based communication and business phone systems in Australia are tailor-made for remote working as it helps businesses to stay connected with clients and customers regardless of their location. It also assists in having a unified data centre which everyone can access seamlessly. But before opting for cloud migration, there are a few key factors to consider so that shifting can be hassle-free.

GenesysTel is an industry leader that provides a range of managed comprehensive services such as Telco, IT, Cloud, Network Security, cloud based phone system etc. They are there to take care of your business telecommunications services and security needs so that you can focus on core business operations.