Overview of VoIP for Small Business

With so much to say to and share with coworkers across office buildings, a traditional phone line seems limiting to real communication. Modern businesses need people to be able to see each other and interpret body language when they negotiate.

Clearly, you need a communication channel that combines the benefits of a good old phone line with the visual connectivity of the internet. Nothing combines these two effects better than a VoIP business phone system.

What is VoIP?

VoIP or Voice over Internet Protocol is simply a means of transmitting sound as packets of digital information across an internet connection. You can enhance voice clarity and add video to make communication immeasurably more effective.

Business telephony systems using VoIP also have a host of other features such as call parking, auto call attendant, call holding and intelligent call routing. Without these features your customer or coworker can easily lose herself in the network.

Key Takeaway: VoIP is a system of making calls using the internet.

What devices do you need to install for VoIP?

All you need for VoIP to work is a pair of special handsets at either end of the connection and a working internet connection.

Let us explore the types of VoIP business phone systems:

Types of VoIP Phones

The two types of VoIP phones are:

Hardware Phones

Hard phones are like traditional cordless telephones. They come with an inbuilt speaker, caller ID, and a microphone. They offer business features such as call transfer, voicemail and conferencing.

Software Phones

Software phones are applications on your mobile and desktop devices. These softphones come with a caller ID and a touchpad. The user can make calls with a headset and an attached microphone.

Key Takeaway: VoIP requires configured handsets at each end of a connection.

Let us compare VoIP phones and the Private Branch Exchange or PBX phone systems you’ve been used to.

Differences between VoIP & PBX

ReliabilityVoIP call quality depends on the strength of your internet connection. Calls can drop or voice quality dip when there is a poor internet connection. Cloud hosted telephony services usually provide an alternative connection in case of failovers. PBX systems work on an independent copper network. Signals are subject to electromagnetic interference and drop in signal strength with distance.
Flexibility VoIP systems fare better in terms of flexibility. There is flexibility in terms of adding several users, and changes in requirements. The only limiting parameters are internet connections and the network’s bandwidth. On the contrary, a PBX system comes with an original number of analog phone lines. You need to buy additional capacity from the phone provider when your organization adds more employees or even call volumes.
Cost Factor VoIP fares better in terms of overall costs. This is because VoIP comes with light infrastructure and has a lower upfront cost. VoIP providers offer transparent metering and lower monthly bills. There is no requirement for generating separate bills for phone and internet services. PBX systems usually have a progressively increasing bill. If you’re a business user, you could end up paying extra costs for commercial use.

Key Takeaway: VoIP is easier to modify and more pocket-friendly provided you have reliable internet.

If you’re still undecided, here’s why you ought to consider a VoIP connection for your office.

Advantages of VoIP Systems

Benefits How?
Lower Costs The cost of using a VoIP phone system is lower than that of a traditional phone system. Long-distance calls become cheaper with a VoIP service provider since it uses broadband and calls require no extra cost.
Enhanced Call Quality A VoIP system offers HD voice technology and delivers amazing call quality.  Moreover, it enables the users to make phone calls, from any physical location – anytime and anywhere. So, the user can make calls, while on the go, even on mobile devices.
Scalability Today’s businesses require scaling up their operations, as and when needed. In the traditional system, with additional headcount comes an entirely new PBX system. On the contrary, a VoIP system offers the easier option of merely buying a new VoIP phone – since adding an extension requires just a click of the mouse.
Increased Efficiency A VoIP system integrates well with your CRM or ERP software. It allows voice enabling of these platforms with improved productivity and increased efficiency of the business.
Provide User-friendly Configurations The configuration options are higher for the VoIP system, compared to traditional phone systems. The former offers an easy to configure option. It can transfer calls to a specific number or multiple numbers, based on stated conditions like day of the week, time of day, etc.

Key Takeaway: VoIP is budget-friendly, clearer, scalable, efficient, and easy to configure.


VoIP phone systems are available at cost-effective rates. GenesysTel has a highly customized VoIP feature set that adapts to your business-centric telecommunication needs. You can get billing plans that are affordable, and support that is responsive throughout your business journey.

Want to know more? Connect with a VoIP expert today.

4 Reasons Why You Should Transform Your Business with TPG BizPhone

In today’s highly competitive and fast-paced business environment, great customer experience plays a key role in the growth of an organization. However, it all at some point in time starts looking like a game of whack-a-mole because every time your team is done fixing up an issue another crops up seconds later. Fortunately! GenesysTel has got a great economical solution for your business to enhance the customer experience so that you can focus on the core.

The smart range of small business phone systems in Australia offered by TPG BizPhone is ideal for any modern business. With plans starting from as little as $29.95/month, it is an investment worth making to ensure smooth business operations. These advanced business phone systems offered by TPG BizPhone have several other benefits some of which have been mentioned below to help you make an informed decision for your business.

A seamless switch without actually having to switch

Your business number after some point in time becomes your business identity. After all those years of hard work, you develop a healthy customer base of loyal clients who have your number on speed dial. However, a simple change of the business number while upgrading to a new business phone system can cost your reputation you have built in the market.


GenesysTel allows you to upgrade to the smartest range of small business phone systems in Australia TPG BizPhone with the majority of phone carriers including Telstra, Optus, AAPT, and Verizon among others. Don’t lose your number; don’t lose your business.

Call and voicemail forward features

They say that a missed call is a missed business. Phone calls are the lifeblood of a business. With every single missed call the chances of your customers going to your competitors are high.  So it is crucial that you do not miss a single call whatsoever.

TPG BizPhone’s Call Forward to Mobile is an ideal feature for any business. It forwards all your BizPhone unanswered calls to your mobile so that you can answer a call even on the go. There is Voicemail to Email feature also offered by TPG BizPhone wherein you receive an audio file of a voicemail to your email address so that you can respond to it quickly.

Auto-attendant with features

TPG BizPhone’s auto-attendant feature allows your business to have a professional image among your audience. Hiring a full-time receptionist for your business is an extra expenditure that can easily be avoided by TPG BizPhone’s auto-attendant feature.  It in a very organized and professional way directs your customers to concerned departments without any fuss. Custom On-Hold Music feature is another interesting feature that comes along. You can upload your own audio or any piece of information about your company’s services and products. This way you can leverage on call-wait time also.

No need for expensive technicians

Business productivity is affected every time an expensive technician pays a visit to your office for petty software configurations. However, business phone systems offered by TPG BizPhone give you the control in your hands with its self-service portal. No expensive third party technicians required. You are your own God.

So if you also want to power up your organization with the smartest range of small business phone systems in Australia offered by TPG BizPhone, contact GenesysTel at 1300 836 500. Our representative will get in touch with you shortly.

The Future of VoIP: 5 Top VoIP Predictions for 2020

Planning to replace your existing business phone system lately? Then you got to put in some real efforts in research on the latest trends in VoIP technology. And even if replacement is not on your mind right now, you must be at least aware that how things are changing around you rapidly. Your competitors are leaving you behind on the track by adopting latest VoIP advancements and technologies.

The world of business communication and collaboration is undergoing a sea of transformation. We bring to you a list of the latest VoIP trends that will give you opportunities to make an impact in the industry.

Increased security

Hosted and cloud VoIP are quiet popular today. More and more big established organizations are relying on these two technologies to transfer important communications and sensitive information. Thus, companies are demanding increased security from VoIP solutions. And all leading VoIP providers have responded to this demand of companies positively. They are providing high levels of security (not just some general security) to keep their customers’ data and communication safe.

Hosted VoIP

It was there in the pipeline for years. But it is just recently that hosted VoIP are getting so popular. Their adoption has increased more than what experts had previously predicted for the industry.

The upward trend in the adoption of hosted VoIP is a great thing to look forward to. Hosted VoIP phone systems are more reliable and robust.

Value for the money

Technology providers bragging about the cheapest options will no longer be there in some time. Companies now know about the advantages a VoIP system offers to their business so they will be more after good value than just a cheap deal. They will all be looking for good value for the money.

Have you read?

8 Reasons Why You should Go With IP over Analog Phones for Your Business

Growth in adoption

Adoption among small companies is on the rise. One of the reasons is that they have fewer business-critical systems to integrate with their phone systems—no expensive complex systems to replace.

These small business will also become mature over a period of time and VoIP providers are bracing for that day too with a new set of lucrative offerings and features in VoIP.

Extra services and features

There won’t be one-size-fits-all model in the future. Big established companies are switching to VoIP as well as small companies. Small companies have users ranging from experts who rely on advanced VoIP features and those who want things as simple as possible.

This is why companies are nowadays coming up with multiple offerings to help companies of all sizes benefit from VoIP features. These services are customized to their needs and are offered at the price that makes sense.

VoIP is the backbone of business telecommunication today. Investing in it can enhance collaboration between teams significantly. These advanced feature-rich phone systems offers such exciting savings in maintenance and call costs that upgrading to it can simply take your business to new heights of success.

5 Reasons Why Softphone is The Heartbeat of Every Enterprise Today

What if we asked you to declutter your workstation to improve productivity? You will probably want to get rid of the pen stand, your laptop bag may be, or wires. But, can you, even in your wild dreams, think of removing your desk phone?

Your desk phones connect you to the world, your team within the business and overseas as well. Removing it from the desk will actually bring your business operations to a halt. Right? Wrong—if we replace it with a softphone, which shifts all your desk phone functionalities to your smartphone or system. It comes loaded with extra features that improves business collaboration.

So a softphone is not just an efficient tool, but also the heartbeat of every enterprise. We bring you 5 reasons why softphone is significant for your business:


One of the best advantages softphones offer is cost saving. There are so many different types of softphones around. They all differ in price range but almost all of them are great money savers for sure. A paid softphone through your VoIP provider doesn’t cost you too much at all because you pay for bandwidth instead of minutes. Local calls are free and long-distance calls are way cheaper than the calls on traditional phone systems.

Less Equipment

Another advantage of a softphone is that it does not require any PBX server installation. They require less equipment than their traditional counterparts. The copper wiring to hook up a landline is not necessary.

Video Conferencing and Calling

You need to install a separate conference calling system for video conferencing and calling into a traditional phone system. However, a softphone can handle multi-party conferencing without any additional cost whatsoever.

Round-the-Clock Connectivity

You can take your softphone just anywhere you want. All you have to do is reinstall it on your new system or phone. No need to worry about the cost of moving equipment and reinstalling them all over again from the scratch. A simple application download and your business is good to go.

Remote Access

If you have employees working from home or different locations with different time zones, then softphones are life savers. Your employees can access the application from anywhere in the world. Forward calls to their mobile device and make changes in setting at the click of a button.

Softphones solutions can be customized to a client’s particular business requirement. At GenesysTel, we have a wide range of softphones that deliver the best value by saving your time and money – transforming the way you work, and delivering greater efficiency. Contact us for more information.

8 Reasons Why You should Go With IP over Analog Phones for Your Business

Analog phones had been ruling the roost for years until the demand to keep up with the evolving business models and technology changed the game completely. Their inability to provide a smooth telecommunication to businesses seeking swift transactions did not go down too well. Thus, the need for a technology offering uninterruptable business telecommunication arose. And, sometime down the line, came IP telephony which, owing to its ability to provide better quality and easy connectivity, became everyone’s favorite in no time.

However, despite its popularity, a lot of companies can’t still make the move due to various confusions. So to demystify the entire situation, we have got you 8 reasons why you should choose IP over analog phones for your business. Here we go:


One of the best benefits of having IP phones for your business telecommunication is that it drastically reduces call costs. Since these phones use the internet to make calls, call rates are too low even for international calls. The companies using analog phones have a dedicated line through which they connect to a call. The call rates on analog phones are way more expensive than IP phones. So it is always a good idea to invest in stuffs that can help you extra business for your business.

No Wires

Analog phones are generally entangled in wires most of the time. Wires restrict the mobility of your employees thereby reducing the productivity to some extent. However, IP phones are completely different. They are free of such restrictions allowing your employees a sort of freedom of mobility. So this is one of the major benefits of having IP phones. They improve your productivity by empowering you with mobility.

Improved Business Collaboration

IP phones come with a host of features that empower your teams to collaborate with each other more effectively. With evolving business models have changed the entire work environment over a period of time. Employees work from home and from different locations hailing different time zones. So for a business to keep operating in the pink of health, it is essential to have a phone system that allows their teams and department to collaborate easily yet effectively. However, this is not possible with analog phones. They do not help you with business collaboration much.

On the other hand, IP phones are loaded with features to help you with business collaboration. IP phones systems improve business collaborations with their advance features. You can connect to an employee or team overseas over a call and video in no time—which, from the perspective of the business, is very useful and very profitable as well.


In this world of evolving technology, businesses have to stay on toe all the time to keep up with the pace. New technologies come and disappear over a period of time and quite often get replaced with new ones. The cycle goes on and on. The price that a company has to pay to adopt a new technology is too high and dumping them all for the sake of a new technology after sometime, needless to say, is very painful.

But it should not be the case with your business telecommunication. Your phone systems are the backbone of your business. Empower them with the virtues of versatility, flexibility, and scalability. IP phones are upgradable to new technologies. That means if once you have set up IP phones for your business, then you will not have to dump them for more advance technologies that will come in the scene sometime down the line. So IP phones are a good one-time investment loaded with other long term benefits.

Call Quality

Another major benefit of having IP phones for your business is that gives mindboggling call quality. The voice quality of IP phones are better than that of analog phones. Voice of a caller on VoIP handsets is converted into voice pockets before being transmitted on to the internet through servers. This is the major reason why call quality over IP phones are so good. The entire process of voice transmission changes the game.

Extra Features

IP phones are loaded with extra features such as video calls and conferencing and lot more. They come with automated call receptionist feature, music on hold, and what not. On the contrary, analog phones are not that versatile. Their features are just limited.


Analog phones do not fully utilize bandwidth, which is why they are sometimes too slow for the business. However, this is not the case with IP phones. They are fast, flexible, and smart—of course.

Application Integration

IP phones work over the internet so all the necessary applications can easily be integrated on the system. This helps a business install and utilize applications which boost staff productivity and overall mobility.

IP phones offer extra strength, power, improved collaboration, and mobility to help your business grow and flourish. Contact GenesysTel today to know about Australia’s best voice solutions for your business.

5 Things to Consider While Choosing a Telecom Service Provider

Telecommunication is one of the most important pillars on which the IT industry stands strong today. But with so many telecom service providers around offering a huge range of products and services, choosing the one that can actually cater to your specific business needs looks like breaking the Da Vinci Code.

So to help you out, we have compiled a list of five important things that will help you choose an ideal telecom service provider in Australia for particular business requirements. Here we go:

1. Network security and reliability

On the top of the list are network security and reliability for sure. Businesses must think about these two important factors before lending trust to any telecom service provider. Understand what sort of a network type it is going to be. Is it a fully converged one with a consolidated infrastructure based IP, Ethernet, and optical technologies? Security of these converged networks should obviously be your prime concern. Check whether your network is secure or not. And if it prevents from service attacks.

2. Service offering and support

You must check whether your telecom service provider is offering services and support as per your business needs or not. Does its product offerings include cloud, data and internet, and manage services?

An ideal telecom service provider for your business should be able to assess and assist with the range of products and services aligned to your business needs.

3. Costing and profitability

Ensure that your service provider is offering you services at a competitive price according to your business requirements. Long term profits should be on the top of your mind while choosing a telecom service provider. The service provider should be able to create new revenue streams for your business while protecting your existing customer base.

4. Technology and Scalability

The systems offered by telecom service providers should be updated ones. They should offer you only the latest technologies available in the market. This ensures that your business is efficient enough to tackle any operation load and there is no performance issue.

5. Customisation

All businesses are different and have different needs. So your telecom service provider should also be able to offer you customizations and options in their products and services as per your business needs. They should assist you in selecting you the products and services so that you have things necessary for your business. Your telecom service provider should also help you customize systems for your business.

The aforementioned points will help you choose a right telecom services provider for your business. Irrespective of the size of your business, all you need is highly reliable, customizable, and scalable product offerings at a competitive price as per your business needs. Don’t forget to ask for a reference before choosing a telecom service provider. It will help understand whether the provider will be able to meet your expectations or not.