Remote Working Solutions through Cloud Telephony System

Remote working is new-normal today. Regardless of the industry you belong to or the size of your business, there is a high probability that you might be already benefiting from some cloud communications services in one way or the other. Considering today’s socio-economic landscape, your employees might be working from different locations and you use a team messaging app that helps them collaborate easily and inexpensively from anywhere; Or maybe you already use video conferencing to stay connected.

These are all examples of cloud facilitated communication systems that work on different platforms. One similar service that helps businesses by facilitating seamless communication between their employees and clients alike is a cloud telephony system aka hosted cloud telephony.

Here’s how cloud telephony system is key to a successful remote working setting. Let us discuss the challenges of remote working and how cloud telephony can be an effective solution:

Challenge 1

Handling Multiple Business Calls


Maintaining Professional Network
By using the virtual phone numbers provided by the hosted telephony service provider, your business calls can be diverted to the designated individuals’ personal number. Virtual numbers or virtual phones are one of the standard features provided in monthly charged business phone systems that can be connected to multiple phone systems. Calls from specific customers/clients can also be transferred to experts who can promptly resolve issues. The system also has features such as call parking and auto-attendant that can barely miss any calls throughout the day.

In addition, businesses can opt for more features as their needs grow only by slightly increasing their expenditure because of the pay-as-you-go nature of the cloud telephony system. Such a simple but adaptive approach strengthens the overall internal and external network and enables hassle-free communication with clients and employees. Also, businesses can easily run optimised campaigns and track every date in real-time with access to call recordings, sticky agent concept and much more.

Challenge 2

Accessibility Issues in Team Management


Adapt and Overcome
One of the major benefits of cloud telephony system is its mobility and flexibility that are seamless. It enables complete access to the team and customer data through mobile and web. You can simply manage your overall communication without any restrictions through a secure connection regardless of the location and time zone. Modern business telephone systems can also integrate into your Customer Relationship Management (CRM) tool which will initiate better lead management as it will boost productivity. Adding a cloud telephony solution to your business can increase your direct sales and also help you identify and acquire quality leads.

Taking things forward, team coordination requires consistent communication and cloud telephony is designed and developed specifically for such a purpose. It facilitates communication that is secure, seamless and doesn’t hamper productivity. Often team leaders opt for an approach that requires frequent team meetings and so much back and forth. Cloud telephony enables team leaders and managers to stay connected to their teams with minimal manual communication as the service also allows for uploading and downloading large files. Such simplistic operations earlier required separate subscription-based services, but things are different with cloud telephony. It gives each and every employee the power to communicate securely and improve their productivity.

Overall Benefits in the Long Run
Remote working benefits from cloud telephony are unlimited as they can be extrapolated in almost every modern day-to-day working scenario. Some of the major benefits include easy management and monitoring through centralised tools, enhanced flexibility and scalability, cost-effectiveness obtained from a pay-as-you-go/subscription-based model and from short to virtually no downtime throughout the service span. On the other hand, technological benefits such as virtual conferences, plug and play operation, softphone nature, hot desking, call forwarding, call pairing, etc. also allow for enhanced connectivity and hassle-free cloud telephony.

Businesses are rapidly adopting pay-per-go subscription models for their telephony solutions. Although remote working solutions such as cloud telephone came as a means to resolve connectivity and coordination problems, but it quickly became the norm as it suited everyone’s interest. Businesses did not need to worry about communication, whereas employees got to work from the safety of their homes. This saves both time and overhead costs and proved to be a positive aspect of productivity.

Talking about the cloud telephony solutions for small, mid-sized and large business organisations, GenesysTel offers cost-effective and scalable business communication services. The company offers tailor-made solutions for unique business requirements along with a fair possibility of scaling those up and/or down as per the dynamic business needs. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience in facilitating smart business communications.

Top Considerations for Moving Your Communications to the Cloud

Moving communications to the cloud is a staple aspect of business infrastructure today. Global research from IDG shows that 70% of ventures today have at least one application in the cloud. What’s more, the growth of cloud unified communications is seven times faster than on-premises solutions. Thus, it’s critical that businesses recognize the benefits of cloud migration today and implement it throughout their operations.

Migrating your workload from physical storage to cloud-native platforms can throw numerous challenges at your business. The process can be tedious as it may require moving a large amount of data from one source to another. If not implemented properly, your business could face significant disruption resulting in a loss of revenues.

Despite all the complications, technology upgrade is the call of the day and it’s necessary. However, if moving to the cloud is managed and implemented properly, a business can overcome these difficulties quite effectively.

IT complexities to overcome while migrating to the cloud

Migration can cause various IT complexities that have to be addressed first. When migrating to cloud, microservices, containers and hybrid environments are the key challenges to tackle. Microservices constitutes a collection of small, autonomous services that have to be managed and supported by the cloud. This can exert additional pressure on the cloud eco-system. In addition, containers are the standard unit of software that allows applications to scale and quickly run from one computing environment to another. Their migration can be easy and rapid, however, without a proper understanding, they can consume more than necessary cloud resources. This can significantly reduce the effectiveness of cloud migration.

  1. Can the cloud meet your resource needs?
    The rule of thumb is that the cloud service you are going to use should meet your resource needs. It is critical to identify your existing resources such as hardware, applications, web servers, database, storage and other components to understand your capacity needs and implement accordingly.
  2. Do you need more software licensing and support?
    Strict regulatory compliance is necessary for disruption-free cloud services so that your business runs smoothly. Software and applications on your existing premises may require additional licensing as few of them may not support the cloud platform. You must ensure that all vendor support for your software applies to the cloud.
  3. Does the platform ensure optimal performance?
    Without scalability and automation, migrating to the cloud can be a futile effort. It is always recommended to know if moving to the cloud is scalable for your business or not. If your business is expected to grow over time, you should look for scalable infrastructure design in the cloud that can support increased traffic with no disruption in performance.
  4. Which resources need to be migrated first?
    There are various ways to migrate your business to the cloud. Either you opt for a big “push” or migrate slowly over time. In both cases, you need to identify which resources should be shifted first so that your existing infrastructure doesn’t run a risk of slowing down. Ideally, you might want to move applications that are not complex and have less dependency.
  5. Know what is a hybrid model
    Moving your data to the cloud is time-consuming. From the time you start shifting the data centre to fully-implemented migration, you are essentially in a hybrid cloud. And, this process affects security, management, and cost, for which you should have a proper plan. The applications in the hybrid cloud require services to communicate with each other, adding a layer of complexity to systems.
  6. Training staff is necessary
    Moving your communication to the cloud means you and your workforce have been introduced to a new environment. Both technically capable employees and otherwise, need proper training to use cloud technology to make the transition easy for everyone.

Conclusion: Moving your unified communications to the cloud has a range of benefits in maintaining a smooth flow of work. Cloud-based communication and business phone systems in Australia are tailor-made for remote working as it helps businesses to stay connected with clients and customers regardless of their location. It also assists in having a unified data centre which everyone can access seamlessly. But before opting for cloud migration, there are a few key factors to consider so that shifting can be hassle-free.

GenesysTel is an industry leader that provides a range of managed comprehensive services such as Telco, IT, Cloud, Network Security, cloud based phone system etc. They are there to take care of your business telecommunications services and security needs so that you can focus on core business operations.

Overview of VoIP for Small Business

With so much to say to and share with coworkers across office buildings, a traditional phone line seems limiting to real communication. Modern businesses need people to be able to see each other and interpret body language when they negotiate.

Clearly, you need a communication channel that combines the benefits of a good old phone line with the visual connectivity of the internet. Nothing combines these two effects better than a VoIP business phone system.

What is VoIP?

VoIP or Voice over Internet Protocol is simply a means of transmitting sound as packets of digital information across an internet connection. You can enhance voice clarity and add video to make communication immeasurably more effective.

Business telephony systems using VoIP also have a host of other features such as call parking, auto call attendant, call holding and intelligent call routing. Without these features your customer or coworker can easily lose herself in the network.

Key Takeaway: VoIP is a system of making calls using the internet.

What devices do you need to install for VoIP?

All you need for VoIP to work is a pair of special handsets at either end of the connection and a working internet connection.

Let us explore the types of VoIP business phone systems:

Types of VoIP Phones

The two types of VoIP phones are:

Hardware Phones

Hard phones are like traditional cordless telephones. They come with an inbuilt speaker, caller ID, and a microphone. They offer business features such as call transfer, voicemail and conferencing.

Software Phones

Software phones are applications on your mobile and desktop devices. These softphones come with a caller ID and a touchpad. The user can make calls with a headset and an attached microphone.

Key Takeaway: VoIP requires configured handsets at each end of a connection.

Let us compare VoIP phones and the Private Branch Exchange or PBX phone systems you’ve been used to.

Differences between VoIP & PBX

ReliabilityVoIP call quality depends on the strength of your internet connection. Calls can drop or voice quality dip when there is a poor internet connection. Cloud hosted telephony services usually provide an alternative connection in case of failovers.PBX systems work on an independent copper network. Signals are subject to electromagnetic interference and drop in signal strength with distance.
FlexibilityVoIP systems fare better in terms of flexibility. There is flexibility in terms of adding several users, and changes in requirements. The only limiting parameters are internet connections and the network’s bandwidth.On the contrary, a PBX system comes with an original number of analog phone lines. You need to buy additional capacity from the phone provider when your organization adds more employees or even call volumes.
Cost FactorVoIP fares better in terms of overall costs. This is because VoIP comes with light infrastructure and has a lower upfront cost. VoIP providers offer transparent metering and lower monthly bills. There is no requirement for generating separate bills for phone and internet services.PBX systems usually have a progressively increasing bill. If you’re a business user, you could end up paying extra costs for commercial use.

Key Takeaway: VoIP is easier to modify and more pocket-friendly provided you have reliable internet.

If you’re still undecided, here’s why you ought to consider a VoIP connection for your office.

Advantages of VoIP Systems

Lower CostsThe cost of using a VoIP phone system is lower than that of a traditional phone system. Long-distance calls become cheaper with a VoIP service provider since it uses broadband and calls require no extra cost.
Enhanced Call QualityA VoIP system offers HD voice technology and delivers amazing call quality.  Moreover, it enables the users to make phone calls, from any physical location – anytime and anywhere. So, the user can make calls, while on the go, even on mobile devices.
ScalabilityToday’s businesses require scaling up their operations, as and when needed. In the traditional system, with additional headcount comes an entirely new PBX system. On the contrary, a VoIP system offers the easier option of merely buying a new VoIP phone – since adding an extension requires just a click of the mouse.
Increased EfficiencyA VoIP system integrates well with your CRM or ERP software. It allows voice enabling of these platforms with improved productivity and increased efficiency of the business.
Provide User-friendly ConfigurationsThe configuration options are higher for the VoIP system, compared to traditional phone systems. The former offers an easy to configure option. It can transfer calls to a specific number or multiple numbers, based on stated conditions like day of the week, time of day, etc.

Key Takeaway: VoIP is budget-friendly, clearer, scalable, efficient, and easy to configure.


VoIP phone systems are available at cost-effective rates. GenesysTel has a highly customized VoIP feature set that adapts to your business-centric telecommunication needs. You can get billing plans that are affordable, and support that is responsive throughout your business journey.

Want to know more? Connect with a VoIP expert today.

4 Reasons Why You Should Transform Your Business with TPG BizPhone

In today’s highly competitive and fast-paced business environment, great customer experience plays a key role in the growth of an organization. However, it all at some point in time starts looking like a game of whack-a-mole because every time your team is done fixing up an issue another crops up seconds later. Fortunately! GenesysTel has got a great economical solution for your business to enhance the customer experience so that you can focus on the core.

The smart range of small business phone systems in Australia offered by TPG BizPhone is ideal for any modern business. With plans starting from as little as $29.95/month, it is an investment worth making to ensure smooth business operations. These advanced business phone systems offered by TPG BizPhone have several other benefits some of which have been mentioned below to help you make an informed decision for your business.

A seamless switch without actually having to switch

Your business number after some point in time becomes your business identity. After all those years of hard work, you develop a healthy customer base of loyal clients who have your number on speed dial. However, a simple change of the business number while upgrading to a new business phone system can cost your reputation you have built in the market.


GenesysTel allows you to upgrade to the smartest range of small business phone systems in Australia TPG BizPhone with the majority of phone carriers including Telstra, Optus, AAPT, and Verizon among others. Don’t lose your number; don’t lose your business.

Call and voicemail forward features

They say that a missed call is a missed business. Phone calls are the lifeblood of a business. With every single missed call the chances of your customers going to your competitors are high.  So it is crucial that you do not miss a single call whatsoever.

TPG BizPhone’s Call Forward to Mobile is an ideal feature for any business. It forwards all your BizPhone unanswered calls to your mobile so that you can answer a call even on the go. There is Voicemail to Email feature also offered by TPG BizPhone wherein you receive an audio file of a voicemail to your email address so that you can respond to it quickly.

Auto-attendant with features

TPG BizPhone’s auto-attendant feature allows your business to have a professional image among your audience. Hiring a full-time receptionist for your business is an extra expenditure that can easily be avoided by TPG BizPhone’s auto-attendant feature.  It in a very organized and professional way directs your customers to concerned departments without any fuss. Custom On-Hold Music feature is another interesting feature that comes along. You can upload your own audio or any piece of information about your company’s services and products. This way you can leverage on call-wait time also.

No need for expensive technicians

Business productivity is affected every time an expensive technician pays a visit to your office for petty software configurations. However, business phone systems offered by TPG BizPhone give you the control in your hands with its self-service portal. No expensive third party technicians required. You are your own God.

So if you also want to power up your organization with the smartest range of small business phone systems in Australia offered by TPG BizPhone, contact GenesysTel at 1300 836 500. Our representative will get in touch with you shortly.

The Future of VoIP: 5 Top VoIP Predictions for 2020

Planning to replace your existing business phone system lately? Then you got to put in some real efforts in research on the latest trends in VoIP technology. And even if replacement is not on your mind right now, you must be at least aware that how things are changing around you rapidly. Your competitors are leaving you behind on the track by adopting latest VoIP advancements and technologies.

The world of business communication and collaboration is undergoing a sea of transformation. We bring to you a list of the latest VoIP trends that will give you opportunities to make an impact in the industry.

Increased security

Hosted and cloud VoIP are quiet popular today. More and more big established organizations are relying on these two technologies to transfer important communications and sensitive information. Thus, companies are demanding increased security from VoIP solutions. And all leading VoIP providers have responded to this demand of companies positively. They are providing high levels of security (not just some general security) to keep their customers’ data and communication safe.

Hosted VoIP

It was there in the pipeline for years. But it is just recently that hosted VoIP are getting so popular. Their adoption has increased more than what experts had previously predicted for the industry.

The upward trend in the adoption of hosted VoIP is a great thing to look forward to. Hosted VoIP phone systems are more reliable and robust.

Value for the money

Technology providers bragging about the cheapest options will no longer be there in some time. Companies now know about the advantages a VoIP system offers to their business so they will be more after good value than just a cheap deal. They will all be looking for good value for the money.

Have you read?

8 Reasons Why You should Go With IP over Analog Phones for Your Business

Growth in adoption

Adoption among small companies is on the rise. One of the reasons is that they have fewer business-critical systems to integrate with their phone systems—no expensive complex systems to replace.

These small business will also become mature over a period of time and VoIP providers are bracing for that day too with a new set of lucrative offerings and features in VoIP.

Extra services and features

There won’t be one-size-fits-all model in the future. Big established companies are switching to VoIP as well as small companies. Small companies have users ranging from experts who rely on advanced VoIP features and those who want things as simple as possible.

This is why companies are nowadays coming up with multiple offerings to help companies of all sizes benefit from VoIP features. These services are customized to their needs and are offered at the price that makes sense.

VoIP is the backbone of business telecommunication today. Investing in it can enhance collaboration between teams significantly. These advanced feature-rich phone systems offers such exciting savings in maintenance and call costs that upgrading to it can simply take your business to new heights of success.

5 Reasons Why Softphone is The Heartbeat of Every Enterprise Today

What if we asked you to declutter your workstation to improve productivity? You will probably want to get rid of the pen stand, your laptop bag may be, or wires. But, can you, even in your wild dreams, think of removing your desk phone?

Your desk phones connect you to the world, your team within the business and overseas as well. Removing it from the desk will actually bring your business operations to a halt. Right? Wrong—if we replace it with a softphone, which shifts all your desk phone functionalities to your smartphone or system. It comes loaded with extra features that improves business collaboration.

So a softphone is not just an efficient tool, but also the heartbeat of every enterprise. We bring you 5 reasons why softphone is significant for your business:


One of the best advantages softphones offer is cost saving. There are so many different types of softphones around. They all differ in price range but almost all of them are great money savers for sure. A paid softphone through your VoIP provider doesn’t cost you too much at all because you pay for bandwidth instead of minutes. Local calls are free and long-distance calls are way cheaper than the calls on traditional phone systems.

Less Equipment

Another advantage of a softphone is that it does not require any PBX server installation. They require less equipment than their traditional counterparts. The copper wiring to hook up a landline is not necessary.

Video Conferencing and Calling

You need to install a separate conference calling system for video conferencing and calling into a traditional phone system. However, a softphone can handle multi-party conferencing without any additional cost whatsoever.

Round-the-Clock Connectivity

You can take your softphone just anywhere you want. All you have to do is reinstall it on your new system or phone. No need to worry about the cost of moving equipment and reinstalling them all over again from the scratch. A simple application download and your business is good to go.

Remote Access

If you have employees working from home or different locations with different time zones, then softphones are life savers. Your employees can access the application from anywhere in the world. Forward calls to their mobile device and make changes in setting at the click of a button.

Softphones solutions can be customized to a client’s particular business requirement. At GenesysTel, we have a wide range of softphones that deliver the best value by saving your time and money – transforming the way you work, and delivering greater efficiency. Contact us for more information.