VoIP vs Landline Phone System for Small Businesses in 2021

Should you stick to the traditional landline phone or move into the cloud with your calls? Deciding between a landline and VoIP phone systems is a tough task. Both the phone systems offer multiple benefits depending on what your business needs are.  We will go through the brief of both phone systems to discuss the benefits and conclusion.

What is a landline phone system?

Landline Phone Systems are traditional models of phone services with a hardwired telephone line installed by the local phone company connected to the premises. The Sound in this landline phone system is transmitted using electrical pulses on a wire and the voice service can only travel wherever you trenched and laid wires. Hence, their installations are subjected to bad weather and are somewhat limited with little room for features.

What is VoIP?

VoIP or Voice over Internet Protocol phone is a system which enables users to make phone calls over a standard internet connection. VoIP, which is also termed IP telephony, helps businesses in saving huge costs by altering the trouble of installing expensive hardware in case of traditional phone systems. VoIP systems can be used in a number of forms ranging from traditional phones, computers, smartphones as well as VoIP enabled phones.

Traditional or VoIP phone system?

When you are at a stage where you are shifting to a new office or simply considering to upgrade from the existing business phone system you have an opportunity to look through all the options you have. VoIP systems give you an upper hand in certain aspects when compared with traditional landline phone systems.


VoIP phone systems bring along a range of features at their disposal. VoIP systems can enable you to use features like voicemail to e-mail, automatic call forwarding, internal extension dialing, virtual receptionist features, etc.


VoIP systems also enable users to track calls with spreadsheets and create dial-lists along with leverage a whole range of online based features. In traditional phone systems you will still be able to hold calls, transfer them, answer them, however, their limitations make them inferior than VoIP systems.


In terms of their usability, VoIP phone are more technologically advanced and enable you to use communication methods over a huge number of first and third-party options, but are based on the internet connection, so it might be a smart choice to have a backup internet plan in case of fluctuations in the existing one. If you are used to landline phone systems, you might prefer that more for your comfort, which are connected via copper wires and compel the use of heavy hardware as well.


Phone systems are reliable and are only dependent on wire-based connections in terms of call quality and resilience but VoIP phone systems are dependent on the internet to assure that they are up and running. In case your internet goes down; you will be unable to use your phone or make calls. Hence, it is essential to have a trusted internet service provider or 4G net connection as a backup before starting your VoIP journey.


In the race of cost efficiency, you will find VoIP winning. VoIP systems are highly customizable so whatever the size of your business maybe, they can always be trimmed as per your utility in terms your choice of features and the size of package. They save a lot of money in the long run as well due to less physical parts which would have required additional maintenance.


From our analysis, using either of these two systems comes down to the end user’s preferences and the agility of a given business. Having an advanced VoIP system, especially in 2021, gives you an opportunity to avail a number of features which will enable you to stay updated and regularly connected to your customers.

6 Reasons to Invest in a Cloud Business Phone System

Technology is always changing and businesses have to adjust accordingly. Even the most traditional equipment such as business phone systems have rapidly evolved and proved their worth over time. Modern business phone systems run on high-tech cloud-based VoIP systems and deliver high efficiency in overall operations. Businesses have also successfully incorporated cloud-based phone systems for the majority of their communication-related processes. Whether it is about maintaining seamless communication with their customers or staying connected with their employees when they’re working from remote locations, cloud business phone systems have become a go-to solution.

Here are 6 reasons why you should invest in a cloud business phone system.

No Geographical Limitations

A VoIP telephone system virtually eliminates geographical boundaries as it goes beyond regions and countries. A VoIP phone system uses digital signals that completely ignore traditional roaming issues and allows for seamless connectivity. This enables businesses to break the boundaries of country code and one phone number. VoIP system can simultaneously facilitate multiple virtual phone numbers that can be used interchangeably according to the needs of the hour. This is specifically useful for businesses that need to communicate with the international clients.

Easily Scalable

Regardless of the size of a business, a system that is closely integrated into a business’s core operations has to be easily scalable. There are times when businesses have to scale up or down according to their growth and limiting factors. These are precisely the times when they need systems that can be magnified positively or negatively in terms of their utility and worth. Cloud based phone systems are about flexibility and scalability as the business can scale those up or down as required.

Easily Accessibility

Easy accessibility is only one of the features of digital technology such as VoIP. Customers, employees and key decision-makers can access this technology at their will and without the need of any high-tech equipment. It gives everyone an opportunity to stay connected, work and enhance productivity without physical barriers such as your location. Even if employees or managers are on holiday, they can make and manage necessary calls without worrying about carrying a business phone as they can use their personal phones as business phones.

The Aspects of Personalisation

Like many products and services that businesses use on a daily basis, cloud-based phone systems are quite customisable. One can opt for the features that they need for a period and easily add or remove the unnecessary ones. Credit for such a personalised approach goes to the pay-as-you-go model of such business phone systems that run on a subscription-based model.

Easy Maintenance and Technology Upgradation

Traditional phone systems were equipment-heavy and required a lot of installation along with a dedicated technical team to take care of all the possible issues. However, things are different with cloud telephony as you’ll only need to install a router that’ll establish a connection to all the virtual phone lines. In addition, there is no need to hire a dedicated IT team as the whole operation is performed and managed by the service provider on their end and they take care of the maintenance and upgradation.

Network Security

Business organisations exchange a lot of personal and often sensitive information on a day-to-day basis. Employees upload and download small and large-sized files to and from their systems. And such systems if unsecured, often remain under the radar of cybercriminals. Such criminals can either steal or misuse sensitive information and in worst cases, ask for ransom as well. In recent years, large global corporations have suffered such attacks and we all know that the end result was not in their favour. However, such mishaps are rare occurrences when talking about protected networks as most capable VoIP phone systems are protected by rigid encryption and other security measures such as next-generation firewalls.

 Business phone systems enabled by VoIP technology have become a reality and more and more businesses that rely on advanced communication technology are adopting such solutions. The reasons are also quite simple. Such solutions are cost-effective, secure and provide seamless connectivity.

When talking about small business VoIP provider in Australia, GenesysTel is the best business VoIP providers in Australia. GenesysTel is also one of the few fibre net providers with more than 15 years of experience in facilitating smart business communications with state-of-the-art technologies and equipment that carry the potential to make remote working fun and extremely productive.