Any phone system can make or receive a call then what makes a business phone system stands out and why every business is choosing it? For businesses, you need proper professional yet flexible connectivity to communicate with your potential clients via the easiest methods like text, audio, and video calls and this is where you need a professional small business phone system in Australia. It is an integrated platform for employees sitting in different locations’ having different device to operate online business.
The system is cost-efficient and doesn’t need layers of wiring mess. It not only keeps you connected with co-workers but also manages to receive messages when you are not available. Every business especially a small one needs a proper funnel to operate things easier and with these businesses, here comes day-to-day specific responsibilities. Having these VoIP systems helps you in getting work done quickly and keeps your entire phone system administered from a mobile device to save both your time and money. Business owners can configure virtual phone systems themselves on the internet through a user-friendly interface without having to dependent on IT staff or hiring a managing department.
Why VoIP Phone Systems?
Using a VoIP solution saves you the hassle of copper wire installations for landlines by simply working over the pre-installed standard internet connections any company has. These systems, on the other hand, are much easier on the budget than traditional phone systems.
Now one can avail all the premium features of a high-end PBX system on customized VoIP systems ranging from automated attendants, call forwarding to extensions, allowing to send voice mails via E-mails. VoIP systems can integrate over third party apps as well. You can even set business hours so your phone rings only when you want it to.
While you can avail multiple benefits by using a cloud-based phone systemservices like making and receiving calls from multiple devices like computer mobile and desk phones, it also helps you to improve your customer productivity. You don’t have to share your personal number and get business number which feels more professional to share with multiple users. You can alsotrack usage, hold times, and duration of calls.
Now that you are aware how can youimprove your customer experience and save your expenses; you can opt for an integrated business phone system to improve all of your business communications.
The Pros and Cons of using a VoIP system that every Businessman should know
VoIP services have been benefitting small and large firms for a number of reasons, starting from their ability to save huge amounts for processing time and their ability to be cost-effective when compared with the traditional phone systems.
VoIP services provide a range of benefits to its users, especially to small business phone systems Australia. However, they have some cons which, as users you must be aware of to be able to use them efficiently. We are going to give you a quick-peek through the world of “PRO’s & CONs” for using the VoIP services for your business:
Pros of VoIP
VoIP is Cost-Effective:
Let’s face it, we are arguably in the toughest year of this century. We all need to be cherry picking everything to move ahead in a sustainable way. VoIP systems cost almost half of the traditional phone-systems which businesses use. And since the whole tech runs over the internet, the cost of buying additional equipment is comparatively lower as well.
VoIP Increase Accessibility
With VoIP solution, you can move to any corner of the globe and still have the access to make calls or work on your projects from your business’ common and cloud-based phone system. All you need is a standard broadband or internet connection. So, in cases as such of the Pandemic we are having, if you have your employees spread over different regions, VoIP will definitely save you from a lot of trouble. A VoIP system also enables you to do video calls. Video calls give you the power to communicate more effectively with your clients, or employees and also allows you to make preferred personalization as required. Despite being very common, the traditional business phone systems still lack this feature.
VoIP has Higher Scalability
The fact that VoIP services can be tailored or customized as per the size of your business makes in an absolute choice for businesses across any industry out there. Imagine the ability where you are only charged for the amount of service you subscribed to as per your need. With a VoIP service you can actually do that!
Having a VoIP tech allows to use features like conference calling, in video or audio, or creating automated call processes for your customers when you are not around to attend, and abilities like waiting call, forwarding, etc. Versatile features like these which are all packed in one single subscription makes the VoIP system an absolute favorite for all.
Cons of VoIP
VoIP has a Limited location tracking for emergency calls
Just like everything has both advantage and disadvantage, voip systems are the same. VoIP has a Limited location tracking for emergency calls and it’s difficult and almost impossible for a third-party user to know where the call originates from. However, majority of the callers don’t need this information but in case of an emergency like 911, there is no data or cell tower information to track.
VoIP needs a Reliable Internet Connection
If your internet bandwidth doesn’t have a good connection then, your VoIP service will bound to suffer especially for startups and businesses. Each of the VoIP device should have 100 kbps upload speed at a minimum. The strength of your internet bandwidth depends on the number of users that are using the connection. Hence, you should always test your network by testing the bandwidth.
We understand that as business owners you all deserve to have the best of technologies along with being cost-effective. Every little step of yours should be the result of a well thought investment. Having considered all the factors of using the VoIP system will make you decide better as per your requirements. If the PROs winning over the CONs for using a VoIP system in your mind, you are absolutely ready to sign-up! You are most welcome.
Cloud is on-demand computer system resources, which include computing power and data sources. Clouds are data centers available to users over the Internet. Its adoption lets you create a productive workplace for your employees. It enables strong business communication, collaboration, customer and project management to assist your employees to do more in less time.
In terms of business, cloud adoption allows you to set up a virtual office that can be accessed from anywhere anytime. With the widespread use of web-enabled devices, access to cloud data is more manageable now. Besides, the primary business advantage of cloud solutions is their capability to deliver easier, cheaper and faster results. These can make a huge difference in the current market condition when people prefer to work from remote locations.
Improved Business Flexibility and Agility
Cloud solutions give business entities flexibility and agility, especially when remote working is the new norm. It is like staying nimble and shifting your organization to where the market is heading. Your business can scale up and scale down according to therequirements for more efficient resource management. Besides, you can instantly deploy a service or application like VoIP(Voice Over Internet Protocol) or PABX for your employees with a simple request. The ability of the cloud to adopt and deploy servicesquickly gives your organization huge advantages. These solutions are more beneficial to the companies that are growing or have fluctuations in the deployment cycle.
Ensure Reliability and Consistency for Employees
Reliability and consistency in terms of better organization are essential to maintain productivity for any organization. Cloud provides unified and highly-organized solutions with its cloud-based groupware, including central repository and other shared services. Through a central repository, your employees can easily access company and industry information, marketing materials, cloud-based apps, emails, and projects throughout the organization. The cloud solution is more responsive; thus, it becomes easy to receive and send documents and resolve issues related to various business processes. Besides, the cloud allows the employees with a central platform for better collaborative efforts to keep the momentum going and accomplish more productivity in less time.
Reduce Recovery Downtimes
Downtime affects employee efficiency as well as business continuity. With cloud solutions, protecting data and systems is simpler through its safe backup capability. Cloud vendors today offer higher uptime rates compared to standard local servers. Opting for a multi-cloud approach with backups, your employees can reduce downtime to minutes. You can also opt to store off-site data on multiple clouds for quick recovery downtime. One of the main advantages of higher uptime is increased employee efficiency, which ultimately would boost a company’s productivity.
Reduce IT Workloads
Unlike on-premise infrastructure, which is an expensive affair and requires intensive maintenance and upgrading of IT hardware, cloud deployment works with minimum IT costs. Your IT team needs not to be busy updating servers and computers, buying and installing software licenses, or responding to employees’ needs around the clock. A central management system based on the cloud enables instant pushes for licensing and updating. Therefore, due to reduced IT workload and costs, businesses can allocate more budget in their core business and tools to improve productivity.
Software Integration and Tools
Cloud vendors enable a number of integrations with web apps and other tools. These apps and software can be used for particular applications that fit the needs of your organization. You just provision the cloud server for an instance in the cloud and the application will be ready for use in a couple of hours. Therefore, what you need to do is find the software that best suits your employee’s workflows.
Not adopted cloud deployment yet?
Migrating your unified communications to the cloud has a range of benefits in maintaining a smooth work flow. GenesysTel is one of the trusted companies that offer several cloud-based solutions, including a cloud phone system.It is a reliable business telecommunications solutions provider in Australia with 15 years of experience and expertise. It delivers customized telecom solutions to a diverse range of clients across industry sectors. We offer customized services for deployingcloud telephone systemfor small businesses.
Modern entrepreneurs put a lot of emphasis on scalability as they want to adjust their capacity and capability according to different market conditions. Such a trend can also be observed in the communication-related requirements as companies are rapidly switching from traditional in-house business phone systems to modern cloud-based call management systems that are quite flexible and scalable.
Here’s how cloud-based business phone systems can benefit your organisation.
An Integrated Communications System
Integrating all types of communications in an organisation to a central system that also supports remote working/operations increases efficiency. Cloud-based communication systems are provided by third-party service providers; hence they are easy to deploy and enable employees to stay connected whether they are working from the office or a remote location.
Control Over Modes of Communication
Cloud-based communication systems put businesses in the driver’s seat, allowing them to choose features that they need with, of course, the ability to scale those up and/or down or even totally shut those down whenever they want. In addition, business phone services based on cloud give employees remote access through a smartphone with features such as softphone and virtual phone number in real-time.
A plethora of Features
A cloud-based phone system for small businesses provides access to network applications typically found at larger corporations. The features include virtual assistant, auto-attendant, call parking, call forwarding, call conferencing, etc.
The modern workplace is increasingly mobile nowadays and businesses, especially small businesses, must be able to operate from multiple locations and cloud communication is all about that. They have access to features that allow them to log-in from remote locations to stay connected even when they are on the go.
With business growth, the need for scaling up the infrastructure and employee base also comes up and with it the need for more revenue generation. Such a change is only possible with a communication system that can be scaled up as per the specific business needs. Businesses can add as many extensions as they need to accommodate increased call volume, or if necessary, they can simply call-in deactivate the extra extensions. This is quite the opposite to traditional business phone systems as here; businesses only have to pay for the extensions they need only for as long as they use them.
Opting for a cloud phone system allows businesses to stay connected to their client/customers regardless of the situation or location. Such a system is more likely to be unaffected by external factors that may keep employees from getting to the office as they get to work from the comfort of their homes. With a cloud-based phone system, businesses can maintain a consistent presence through specific tools needed for running the operations smoothly.
Improved Customer Service
Many cloud-based businesses phone systems come with Virtual Receptionist (VR) and/or auto-attendant features that allow businesses to direct calls to different departments and even make announcements unique to a given department without any fuss.
Businesses also need extra features for specific seasons. For instance, during the busy festive seasons where more and more customers call for product purchase and support, businesses require premium calling features to increase call-taking capacity. And value-added features are all about flexibility as they provide specific features on-demand as well. Such features may include a dynamic waiting room designed for callers that allows businesses to improve the on-hold experience and better manage the volumes. This also helps decrease voicemails, missed calls and busy lines to allow as many callers as possible at one point in time.
Last but not the least cost-effectiveness is one of the most significant benefits offered by business phone services. And the reasons for such cost-effectiveness is quite simple as it doesn’t require substantial installation costs, setting up a dedicated IT department, and of course, the cost savings occurred from reduced overhead costs.
Business are rapidly adopting pay-per-go subscription models for their telephony solutions. Although remote working solutions such as cloud-based phone systems came to resolve the connectivity and coordination problems, it quickly became a norm. This happened because it suited to everyone’s interest. Businesses do not need to worry about communication whereas employees got to work from the safety of their homes. This saves both time and overhead costs and proved to be a positive aspect of productivity.
Talking about the cloud-based business phone systems for small business organisations, GenesysTel offers cost-effective and scalable business communication services. The company provides tailor-made solutions for unique business requirements. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience facilitating smart business communications.
As a technology, Voice over Internet Protocol (VoIP) has been there for quite some timeandtelecom services across the globe have reaped the benefits of such tech. VoIP’s biggest impact can be seen on call rates that have drastically reduced around the globeandindividualsand corporations are enjoying these benefits. Such benefits have enabled both service providers and businesses to go for VoIP. However, companies that are still not sure about whether they should go for VoIP phone service or regular phone service should perform a comparative analysis of which one is better– VoIP phone or regular phone.
Here’s a clear distinction between the value addition of regular phone service and a VoIP solution, but one should understand how both the services work.
How does a Regular Phone system work?
Traditional voice calls travel over physical phone networksthat run on copper lines on the Public Switched Telephone Network (PSTN), which utilises circuit switching technology to putthem to work. Whenever a call is made through a landline, circuits open from the caller’s side to the other person. The entire circuit must remain open for the wholeduration of the call. And keeping the circuits open is precisely the reason for long-distance calls being expensive. The greater the distance a call travels, the more circuits must be kept free and no other call can travel the same route. However, a conventional phone network doesn’t require any power or the internet. And this is an invaluable benefit during a disaster or emergency.
How does a VoIP Phone System Work?
On the other hand, VoIP phone service routes voice calls through data networks or internal enterprise Local Area Networks (LAN). VoIP uses packet switching technology to get the job done. VoIP converts voice into data packets and these packets are sent to their destination. The packets may take different routes to get there andonce received on the other end, the receiving system assembles them in the right order and converts them into sound. A VoIP phone system, also called cloud-basedphone systemrelies on the internet for its functionality and therefore, constant power and a high-speed Internet connection is needed.
Major Differences Between Regular and VoIP Phone Systems
To better understand the difference between the quality and benefits of two, one should focus on the merits of two and decide for themselves. Here’s a clear distinction between regular and VoIP business phone solutions.
Merits of VoIP Phone Systems
VoIP phones,when integrated into cloud telephony, offer many features such as caller ID, speed dialling, call forwarding, call conferencing, call parking, auto-attendant etc.
VoIP calls are digitally encrypted and way more secure in comparison with regular phone calls
Extremely low call costs asVoIP uses the internet as a standard medium for facilitating calls
Extremely beneficial for remote working
Easy and quick setup as the service provider takes care of the installation and overall quality of the service
VoIP can be used as a tool to expand a business’s presence over a large geographical area as it works perfectly fine regardless of users’ location
VoIP supports softphone feature where a virtual number can be allotted to employees and they can use it from any phone
VoIP phone solutions are quite flexible and scalable and regardless of the size of a business, they can scale it up and/or down as per their needs
Merits of Regular Phone Systems
The connectivity in long–distance calls with regular phone systems is sure-shot as it uses physical phone lines for making and managing calls and it doesn’t require internet for making calls as well.
As you can see,modern hosted VoIP solutionshave come a long way in terms of providing better call quality, connectivity and above all a range of features that are essentially required for smooth functioning of a business.VoIP represents a new architecture for making and managing phone calls. This new tech has combined the two services that were once independent of each other. Similarly, businesses can also combine features and operations such as voice, email, faxing and more inintegrated technology toenable greater team collaboration. In addition, VoIP is also ideal for remote working settings where employees are spread across a wide geographical area.
When talking about small business phone systems in Australia, GenesysTel is one of the leading business communication services providers in Australia. The company offers tailor-made solutions for unique business requirements along with a fair possibility of scaling those up and/or down as per the dynamic business needs. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience in facilitating smart business communications.
Remote working has induced many trends that have also increasingly made businesses more cautious about their investment and expenses. Such an approach has pushed them to reduce their reliance on traditional services and systems and opt for more convenient and sustainable solutions. This is also the case with in-house communication systems. On the one hand, where large businesses could set up a dedicated business phone system, small enterprises couldn’t afford to do that as they usually do not have the necessary infrastructure and funds.
However, things are different now, as cloud-based business phone systems are readily available for deployment. Cloud-based phone systems work on Voice over Internet Protocol (VoIP) and function on a pay-as-you-go model.
What is a VoIP Business Phone System?
VoIP is the best innovation of the decade as it converts traditional analogue signals into digital ones, making it quite affordable compared to traditional phone service. Such innovation has made phone calls way cheaper across the globe. And VoIP is certainly most profitable for businesses due to being easily available and cheap. This is especially true for businesses where communication is a major part of their day-to-day operations and their sales rely on it.
VoIP has made communication cheaper and quite convenient, as businesses do not need bulky communication equipment anymore. This VoIP phone system easily integrates with existing computer systems and smartphones, making it a hassle-free, user-friendly phone system for your business.
Businesses can choose from the primary and secondary types of VoIP systems. Primary VoIP is a direct VoIP that establishes a connection between two systems, quite similar to Skype or WhatsApp. This is a good way to facilitate international calls at cheaper rates. On the other hand, secondary VoIP is an integrated option that works seamlessly with Cloud-based VoIP services. This allows for making VoIP calls through a cell phone with a whole range of features such as call parking, call forwarding, call conferencing, auto-attendant, call waiting, etc. Such features are specifically suitable for businesses that rely heavily on communication for their everyday operations, helping them stay connected with their employees and customers alike.
Cost-effectiveness of VoIP
1. VoIP works with Cloud-based Phone Systems
Cloud-based phone systems are already cost-effective as they work on a subscription-based model. Since they use VoIP as their main channel for making calls, they become extremely cost-effective. In addition, VoIP is also reliable due to its easy integration with a range of systems and equipment. Therefore, there is no need to set up a bulky traditional set of equipment. Traditional equipment also requires a lot of investment for maintenance and upgrades. VoIP-based phone system saves huge costs here.
2. Unlimited Calls
Since VoIP is cloud-based and technologically advanced than the traditional phone service, it offers unlimited national and international calls at minimal charges. VoIP phoneis more secure than traditional phone calls, thanks to data encryption and other added security measures. Similarly, on the other hand, traditional calls have different call rates for international calls with additional roaming charges. This is not the case with VoIP. It does not require on-premises set up for making and managing calls; therefore, it saves a lot of money on that front too.
3. Flexible and User-friendly
VoIP is secure and can be ported to any system that can be used with cloud-based phone systems. The beauty of integrated VoIP is that it can be easily transferred to any phone without even switching the number, thanks to its virtual nature. It is also a great plus for remote working employees who might be at any location and by any means, they do not get disconnected from their clients; thus, be at their productive best. This may seem like a neutral factor when considering the cost-saving aspect but the benefit of such small but important feature can be seen in the long run.
Despite multiple benefits provided by Cloud-based VoIP phones, there are still ways to push business towards the road of excessive expenditure. Hence, businesses have to be quite careful when opting for VoIP phone services. However, a capable VoIP service provider like GenesysTel will significantly help you cut off your business phone bills.
When talking about small businessVoIP providers in Australia, GenesysTel is one of Australia’s leading effective and scalable business communication services providers. The company offers tailor-made solutions for unique business requirements and a fair possibility of scaling those up and/or down as per the dynamic business needs. GenesysTel is also one of the few fibrenet providers with more than 15 years of experience in facilitating smart business communications with state-of-the-art technologies and equipment that carry the potential to make remote working fun and extremely productive.